Stratum Networks
System Administrator - Level 1 - Tier 2 Field Support
Stratum Networks, Baltimore, Maryland, United States,
Stratum Networks
is a rapidly growing information assurance and cybersecurity solutions company that provides high-end network and security consulting to Department of Defense and Intelligence Community clients. We are looking for a talented and passionate candidate who would support one of our clients located in Annapolis Junction, MD.
CANDIDATES ARE REQUIRED TO HAVE AN ACTIVE TS/SCI WITH POLYGRAPH TO BE CONSIDERED FOR THE POSITION.
Job Description:
Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software.
May coach and provide guidance to less-experienced professionals.
Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions.
Provides remote support access through desktop mirroring and other remote access applications for worldwide sites.
Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure.
Modifies, moves, and installs new equipment.
Performs technical tasks and provides site support.
Performs integrity testing and interviews customers to gather information about problems.
Will interface with our Tier 2 technical support team and our Availability Management team to escalate any issues that require additional assistance to resolve.
Will perform Data Transfer Agent requests to transfer files between networks.
10am-6pm Mon-Fri Shift
Qualifications:Five (5) years of experience as an SA in programs and contracts of similar scope, type, and complexity are required. Bachelor’s degree in Math, Science, Engineering, Statistics, Engineering Management or a related discipline from an accredited college or university is required. Five (5) years of additional SA experience may be substituted for a Bachelor’s degree.
Must meet contract level requirements for appropriate position.
Required Skills:
Hardware Installation
Installation Maintenance
Maintenance & Repair
Microsoft Software Applications
Microsoft Windows System Administration
Remote Desktop Administration
Technology Knowledge
Travel
STRATUM NETWORKS OVERVIEW:Stratum Networks is a rapidly growing information assurance and cybersecurity solutions company with expert knowledge of implementing secure infrastructure, providing security integration, development, assessment and training solutions. Our high-end network and security consulting to Department of Defense and Intelligence Community clients create robust, secure network infrastructure, policies, and procedures for local and global, terrestrial and satellite networks.
As leading experts in their fields, our certified and highly experienced network, software development, IT support and security professionals are able to provide the necessary design, implementation, and consulting services to meet the demanding requirements of mission-critical networks. To learn more, visit
www.stratumnet.com .
Stratum Networks, Inc is an equal opportunity employer, who participates in E-Verify. All qualified applicants will receive consideration for employment without regard to race, color, national origin, gender, religion, age, disability, veteran’s status, or any other classification as required by applicable law.
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is a rapidly growing information assurance and cybersecurity solutions company that provides high-end network and security consulting to Department of Defense and Intelligence Community clients. We are looking for a talented and passionate candidate who would support one of our clients located in Annapolis Junction, MD.
CANDIDATES ARE REQUIRED TO HAVE AN ACTIVE TS/SCI WITH POLYGRAPH TO BE CONSIDERED FOR THE POSITION.
Job Description:
Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software.
May coach and provide guidance to less-experienced professionals.
Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions.
Provides remote support access through desktop mirroring and other remote access applications for worldwide sites.
Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure.
Modifies, moves, and installs new equipment.
Performs technical tasks and provides site support.
Performs integrity testing and interviews customers to gather information about problems.
Will interface with our Tier 2 technical support team and our Availability Management team to escalate any issues that require additional assistance to resolve.
Will perform Data Transfer Agent requests to transfer files between networks.
10am-6pm Mon-Fri Shift
Qualifications:Five (5) years of experience as an SA in programs and contracts of similar scope, type, and complexity are required. Bachelor’s degree in Math, Science, Engineering, Statistics, Engineering Management or a related discipline from an accredited college or university is required. Five (5) years of additional SA experience may be substituted for a Bachelor’s degree.
Must meet contract level requirements for appropriate position.
Required Skills:
Hardware Installation
Installation Maintenance
Maintenance & Repair
Microsoft Software Applications
Microsoft Windows System Administration
Remote Desktop Administration
Technology Knowledge
Travel
STRATUM NETWORKS OVERVIEW:Stratum Networks is a rapidly growing information assurance and cybersecurity solutions company with expert knowledge of implementing secure infrastructure, providing security integration, development, assessment and training solutions. Our high-end network and security consulting to Department of Defense and Intelligence Community clients create robust, secure network infrastructure, policies, and procedures for local and global, terrestrial and satellite networks.
As leading experts in their fields, our certified and highly experienced network, software development, IT support and security professionals are able to provide the necessary design, implementation, and consulting services to meet the demanding requirements of mission-critical networks. To learn more, visit
www.stratumnet.com .
Stratum Networks, Inc is an equal opportunity employer, who participates in E-Verify. All qualified applicants will receive consideration for employment without regard to race, color, national origin, gender, religion, age, disability, veteran’s status, or any other classification as required by applicable law.
#J-18808-Ljbffr