Quality Assurance Ops Technical Manager

Job Description: As a program manager, you will be responsible for quality assurance for a portfolio of workflows. This includes everything from building out quality assurance processes, to monitoring the quality, to analyzing and addressing error trends. Responsibilities: Execute on the quality roadmap for a portfolio of workflows, working with cross-functional partners. Drive execution for each quality implementation, track schedule or milestones, flag risks, resolve issues, and manage escalations. Coordinate with stakeholders to ensure alignment on new processes, training on tooling or error categorization, UAT, launch readiness, etc. Provide thorough, easy to consume documentation of quality implementations. Monitor and report on quality for a portfolio of workflows, working closely with vendor partners and cross-functional partners to flag and address error trends. Requirements: Proven track record of documenting technical implementations. Collaborate with technical staff for the technical aspects of quality monitoring including managing bug fixes. Experience: 4+ years of cross-functional project management experience. Strong communication and collaboration skills. Excellent problem-solving, critical thinking, and analytical skills. Skills: SQL knowledge with experience working with multiple large datasets. Content moderation knowledge and/or experience with quality assurance. Education: BA/BS degree. About US Tech Solutions:US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com. US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.