Mill Creek Residential Trust
Service Manager
Mill Creek Residential Trust, Redmond, Washington, United States, 98052
At Mill Creek Residential we are committed to building a diverse, equitable and inclusive workplace where our associates can grow and bring their whole selves to work. This starts with our recruiting and hiring process. We want you to know that we encourage you to apply if this job excites you, even if you don't meet 100% of the requirements. You may just be the right candidate for this role, or another role and make your mark at Mill Creek.
The Service Manager maintains the physical condition and appearance of one or more assigned communities in accordance with operating and safety standards. This positions is responsible for leading routine work and preventative maintenance of physical features of the building(s), including, but not limited to, HVAC, electrical, plumbing, carpentry, major appliances and amenities. He or she anticipates and evaluates potential problems then proactively leads the development and execution of plans to counter challenges. The Service Manager consistently strives to maintain the highest level of attention to the operational needs of the community.
Essential Functions/ResponsibilitiesRoutinely inspect community grounds and buildings to ensure safety standards and identify maintenance projects. Prioritize the repair of unsafe conditionsMonitor a sufficient inventory of tools, supplies, spare parts for common issues and emergency situationsSchedule and perform routine preventive maintenance on all appropriate equipment and toolsThoroughly inspect vacated apartments, document necessary renovations, and re-inspect completed units for the highest quality of work and superior presentation, adhering to the timetableRespond to resident requests in a timely manner, delivering excellent customer serviceMaintain accurate records of preventive maintenance, service requests (received and completed), expenditures, apartment make-ready status, jobs in progress, etc.Identify all utility meter cut-offs, apartment and fixture cut-offs, sewer clean-outs, and prepare maps indicating sameOversee work of internal and external vendors and maintenance service suppliersCollaborate with the General Manager and/or Community Manager in hiring, training, daily supervision, evaluation, and counseling of the service teamAssist in creating schedules for Service Technicians, Housekeepers, Porters, and GroundskeepersWork with the Community Manager to develop, implement, and manage programs intended to control maintenance expensesAssist in the preparation of maintenance budgets and safety meetings. Ensure any required MSDS sheets are available to service staff before leading a meetingKnow and adhere to all policies and procedures contained in the manuals issued by Mill Creek Residential or as otherwise communicated to associates, such as, but not limited to, company operating and safety standards. Promote safe work practices among on-site teamEnsure compliance with all Federal, State and local laws. Consistently abide by Fair Housing regulationsAddress and complete all other duties as assignedEmbody the Mill Creek mission, values and brand promise in all that he or she doesAssociate Management and Development
Responsible for recruiting, hiring, associate scheduling, work assignments, training and performance evaluationsEmpower, engage and develop associates to achieve great performance and desired business outcomes.Establish goals and accountability for team. Provide feedback, coaching and support to drive achievement of established goals, reward success: hold one on one meetings with staff membersManage performance of subordinates. Conduct performance appraisals; provide development support (i.e. coaching, counseling and training); make decisions regarding hiring or termination of community associatesSupport associate development. Provide targeted training and growth opportunitiesChampion and enforce the Mill Creek Brand Promise, Service Standards and ManifestoAddress and complete all other duties as assignedEducation and/or Experience
High School diploma or equivalent (GED) preferred5+ years maintenance technician work or related experienceHVAC Certification requiredCAMT preferredCPO preferredMulti-family housing experience helpfulSkills/Specialized Knowledge
Capacity to read, write, and speak English, as demonstrated by clear and concise written and verbal communication, such as, but not limited to, the ability to read service requests, understand labels on containers, and verbally communicate with associates, residents and vendors. Bi-lingual a plus.Accurately take measurements and perform basic arithmeticGeneral computer skills in Microsoft Office and property management based softwareFrequently operate maintenance equipment such as, but not limited to, hand tools, power tools, motors, pumps, compressors, blowers, electric and hand powered augers, user-moved aids, snow and ice removal equipment, ladders, landscaping equipment, safety equipment, etc.Frequently use measuring devices, such as, but not limited to, voltmeters, ohmmeters, testing meters, PH tests, etc.Safely work with chemicals, paint, and general cleaning suppliesFrequently operate motorized vehicles such as, but not limited to, car, truck, van or golf cartCompensation Range:$38-39/hour
About the Benefits of joining the Mill Creek Team
Competitive compensationComprehensive medical, dental and visionEmployer sponsored short and long term disability, Life and ADD insurance401k with employer matchingPaid time off benefits: Vacation, Sick, Holidays
Mill Creek is an Equal Opportunity EmployerAre you ready to contribute to the success of Mill Creek Residential? If so, apply today and become part of an organization that believes in uncompromising integrity, celebrating successes, continuous improvement, and working hard, smart and together!
The Service Manager maintains the physical condition and appearance of one or more assigned communities in accordance with operating and safety standards. This positions is responsible for leading routine work and preventative maintenance of physical features of the building(s), including, but not limited to, HVAC, electrical, plumbing, carpentry, major appliances and amenities. He or she anticipates and evaluates potential problems then proactively leads the development and execution of plans to counter challenges. The Service Manager consistently strives to maintain the highest level of attention to the operational needs of the community.
Essential Functions/ResponsibilitiesRoutinely inspect community grounds and buildings to ensure safety standards and identify maintenance projects. Prioritize the repair of unsafe conditionsMonitor a sufficient inventory of tools, supplies, spare parts for common issues and emergency situationsSchedule and perform routine preventive maintenance on all appropriate equipment and toolsThoroughly inspect vacated apartments, document necessary renovations, and re-inspect completed units for the highest quality of work and superior presentation, adhering to the timetableRespond to resident requests in a timely manner, delivering excellent customer serviceMaintain accurate records of preventive maintenance, service requests (received and completed), expenditures, apartment make-ready status, jobs in progress, etc.Identify all utility meter cut-offs, apartment and fixture cut-offs, sewer clean-outs, and prepare maps indicating sameOversee work of internal and external vendors and maintenance service suppliersCollaborate with the General Manager and/or Community Manager in hiring, training, daily supervision, evaluation, and counseling of the service teamAssist in creating schedules for Service Technicians, Housekeepers, Porters, and GroundskeepersWork with the Community Manager to develop, implement, and manage programs intended to control maintenance expensesAssist in the preparation of maintenance budgets and safety meetings. Ensure any required MSDS sheets are available to service staff before leading a meetingKnow and adhere to all policies and procedures contained in the manuals issued by Mill Creek Residential or as otherwise communicated to associates, such as, but not limited to, company operating and safety standards. Promote safe work practices among on-site teamEnsure compliance with all Federal, State and local laws. Consistently abide by Fair Housing regulationsAddress and complete all other duties as assignedEmbody the Mill Creek mission, values and brand promise in all that he or she doesAssociate Management and Development
Responsible for recruiting, hiring, associate scheduling, work assignments, training and performance evaluationsEmpower, engage and develop associates to achieve great performance and desired business outcomes.Establish goals and accountability for team. Provide feedback, coaching and support to drive achievement of established goals, reward success: hold one on one meetings with staff membersManage performance of subordinates. Conduct performance appraisals; provide development support (i.e. coaching, counseling and training); make decisions regarding hiring or termination of community associatesSupport associate development. Provide targeted training and growth opportunitiesChampion and enforce the Mill Creek Brand Promise, Service Standards and ManifestoAddress and complete all other duties as assignedEducation and/or Experience
High School diploma or equivalent (GED) preferred5+ years maintenance technician work or related experienceHVAC Certification requiredCAMT preferredCPO preferredMulti-family housing experience helpfulSkills/Specialized Knowledge
Capacity to read, write, and speak English, as demonstrated by clear and concise written and verbal communication, such as, but not limited to, the ability to read service requests, understand labels on containers, and verbally communicate with associates, residents and vendors. Bi-lingual a plus.Accurately take measurements and perform basic arithmeticGeneral computer skills in Microsoft Office and property management based softwareFrequently operate maintenance equipment such as, but not limited to, hand tools, power tools, motors, pumps, compressors, blowers, electric and hand powered augers, user-moved aids, snow and ice removal equipment, ladders, landscaping equipment, safety equipment, etc.Frequently use measuring devices, such as, but not limited to, voltmeters, ohmmeters, testing meters, PH tests, etc.Safely work with chemicals, paint, and general cleaning suppliesFrequently operate motorized vehicles such as, but not limited to, car, truck, van or golf cartCompensation Range:$38-39/hour
About the Benefits of joining the Mill Creek Team
Competitive compensationComprehensive medical, dental and visionEmployer sponsored short and long term disability, Life and ADD insurance401k with employer matchingPaid time off benefits: Vacation, Sick, Holidays
Mill Creek is an Equal Opportunity EmployerAre you ready to contribute to the success of Mill Creek Residential? If so, apply today and become part of an organization that believes in uncompromising integrity, celebrating successes, continuous improvement, and working hard, smart and together!