Health Care
Human Resources Operations Manager
Health Care, Baltimore, Maryland, United States, 21276
NO CALLS PLEASE
2-3 DAYS ONSITE REQUIRED
Overview
The Human Resources Business Operations Manager is integral to ensuring a positive, equitable and inclusive staff experience throughout the employee life cycle. The HR Operations Manager also provides project support to the department. The HRBP is encouraged to recommend new approaches and procedures to continually improve both staff experience and departmental efficiency.
Key Role Responsibilities
As an HR professional, ensures the integrity of the HRIS system while expanding its use in key workflows, tracking important metrics and producing reports. Develops processes and protocols to ensure data cleanliness, data integrity and accurate reporting. Helps to improve the performance of HR systems. Considers and presents data through a lens of racial equity and inclusion.In partnership with the HR Director, creates and updates tools, such as checklists, policies, standard operating procedures, workflows and handbooks to ensure the effective functioning of core HR benefits processes and legal compliance.Serves as the primary contact for employee onboarding, changes and off boarding. In partnership with the Training Manager, presents and hosts monthly new hire orientation.Coordinates the benefit enrollment life cycle onboarding including annual open enrollment through the HRIS; responds to employee questions regarding their benefits/coverages. Recommends changes to make benefits more accessible, culturally-appropriate and attractive based on observation and staff input during these processes.Serves as primary contact for plan vendors, third party administrators and HRIS vendor. Scope includes health, life and disability insurances, EAP, retirement plans, flexible spending accounts. Coordinates transfer of data to external contacts for services, premiums and plan administration. Reviews, audits and reconciles benefits enrollments information each month with each carrier and corrects enrollment data as needed.Administers leave management, workplace accommodation, and hardship loan programs.May serve as HR representation in various workgroups and committees as assigned.Works closely with payroll and accounting (in the Finance Department) to ensure continuously accurate pay and deductions.Serve as a subject matter expert on all HR matters, working closely with leaders, senior management, and employees to promote decisions that prioritize employee well-being while maintaining a strong commitment to ethical practices. Collaborate across the organization to ensure that HR initiatives are both employee-centered and aligned with the highest standards of fairness and integrity.Engages in and supports clear and regular digital, written and telephonic communications with staff about the services that the department provides and how HR can support them. Collaborates with the Communications Department to keep all HR portal page content (e.g., staff directory and HR pages) accurate, accessible and engaging.Assist in supporting management by providing human resources-related advice, counsel, while ensuring compliance to policies, procedures, and employment regulations. Assists with planning and staffing occasional in-person and online recruitment, wellness and retention/appreciation initiatives as necessary.
Key Agency Responsibilities
In addition to role responsibilities, each staff member of Health Care for the Homeless has the following responsibilities as a part of their employment:
Models and reinforces the agency core values of dignity, authenticity, hope, justice, passion and balanceActively participates in performance improvement activities and actively participates in advocacy activities that support the missionPerforms other duties on an as-needed basisProtects clients' personal health information by maintaining compliance with HIPAA and other relevant Health Care related IT security regulationsKnowledge, Experience and Skills
Formal Education and Training
Bachelor's degree in Human Resources, Business Administration, or related field preferred or eight years demonstrated experience in HR with increasing responsiblity/complexity lieu of no degree requiredHuman Resources certification (SHRM-CP or PHR) highly preferredExperience
Five years of experience in benefits administration, complex investigations, coaching and employee relationsDemonstrated experience with HRIS report design and analytics required, ADP WorkforceNow preferredMust be comfortable with partnering with staff at various levels to counsel on best course of actionExperience in informing decisions based on data analysisExperience with state and federal employment lawProject management experience preferredKnowledge of AI technologies preferredHealth care industry preferredSkills
Passion for leveraging technology to reduce paper processes and create transparencyStrong communication skills, including interpersonal savvyIntermediate skills in Microsoft Word, Excel and OutlookAbility to work independently, with initiative, and problem-solve in a thoughtful, considered mannerDetail-oriented and organized, with accuracy and follow-throughAbility to work in sensitive situations with utmost discretion and maintain confidentialitySelf-reflective and committed to creating an anti-racist workplaceAbility to interpret complex concepts in ways that are understandable to othersComfort with public speaking and presenting
2-3 DAYS ONSITE REQUIRED
Overview
The Human Resources Business Operations Manager is integral to ensuring a positive, equitable and inclusive staff experience throughout the employee life cycle. The HR Operations Manager also provides project support to the department. The HRBP is encouraged to recommend new approaches and procedures to continually improve both staff experience and departmental efficiency.
Key Role Responsibilities
As an HR professional, ensures the integrity of the HRIS system while expanding its use in key workflows, tracking important metrics and producing reports. Develops processes and protocols to ensure data cleanliness, data integrity and accurate reporting. Helps to improve the performance of HR systems. Considers and presents data through a lens of racial equity and inclusion.In partnership with the HR Director, creates and updates tools, such as checklists, policies, standard operating procedures, workflows and handbooks to ensure the effective functioning of core HR benefits processes and legal compliance.Serves as the primary contact for employee onboarding, changes and off boarding. In partnership with the Training Manager, presents and hosts monthly new hire orientation.Coordinates the benefit enrollment life cycle onboarding including annual open enrollment through the HRIS; responds to employee questions regarding their benefits/coverages. Recommends changes to make benefits more accessible, culturally-appropriate and attractive based on observation and staff input during these processes.Serves as primary contact for plan vendors, third party administrators and HRIS vendor. Scope includes health, life and disability insurances, EAP, retirement plans, flexible spending accounts. Coordinates transfer of data to external contacts for services, premiums and plan administration. Reviews, audits and reconciles benefits enrollments information each month with each carrier and corrects enrollment data as needed.Administers leave management, workplace accommodation, and hardship loan programs.May serve as HR representation in various workgroups and committees as assigned.Works closely with payroll and accounting (in the Finance Department) to ensure continuously accurate pay and deductions.Serve as a subject matter expert on all HR matters, working closely with leaders, senior management, and employees to promote decisions that prioritize employee well-being while maintaining a strong commitment to ethical practices. Collaborate across the organization to ensure that HR initiatives are both employee-centered and aligned with the highest standards of fairness and integrity.Engages in and supports clear and regular digital, written and telephonic communications with staff about the services that the department provides and how HR can support them. Collaborates with the Communications Department to keep all HR portal page content (e.g., staff directory and HR pages) accurate, accessible and engaging.Assist in supporting management by providing human resources-related advice, counsel, while ensuring compliance to policies, procedures, and employment regulations. Assists with planning and staffing occasional in-person and online recruitment, wellness and retention/appreciation initiatives as necessary.
Key Agency Responsibilities
In addition to role responsibilities, each staff member of Health Care for the Homeless has the following responsibilities as a part of their employment:
Models and reinforces the agency core values of dignity, authenticity, hope, justice, passion and balanceActively participates in performance improvement activities and actively participates in advocacy activities that support the missionPerforms other duties on an as-needed basisProtects clients' personal health information by maintaining compliance with HIPAA and other relevant Health Care related IT security regulationsKnowledge, Experience and Skills
Formal Education and Training
Bachelor's degree in Human Resources, Business Administration, or related field preferred or eight years demonstrated experience in HR with increasing responsiblity/complexity lieu of no degree requiredHuman Resources certification (SHRM-CP or PHR) highly preferredExperience
Five years of experience in benefits administration, complex investigations, coaching and employee relationsDemonstrated experience with HRIS report design and analytics required, ADP WorkforceNow preferredMust be comfortable with partnering with staff at various levels to counsel on best course of actionExperience in informing decisions based on data analysisExperience with state and federal employment lawProject management experience preferredKnowledge of AI technologies preferredHealth care industry preferredSkills
Passion for leveraging technology to reduce paper processes and create transparencyStrong communication skills, including interpersonal savvyIntermediate skills in Microsoft Word, Excel and OutlookAbility to work independently, with initiative, and problem-solve in a thoughtful, considered mannerDetail-oriented and organized, with accuracy and follow-throughAbility to work in sensitive situations with utmost discretion and maintain confidentialitySelf-reflective and committed to creating an anti-racist workplaceAbility to interpret complex concepts in ways that are understandable to othersComfort with public speaking and presenting