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SkyHop Global

DISPATCHER

SkyHop Global, Ridgewood, New York, United States, 11385


DISPATCHER

Glendale, NY (http://maps.google.com/maps?q=71-19+80th+Street+Suite+8215+Glendale+NY+USA+11385)

Job Type

Full-time

Description

Dispatcher – Glendale, NY

Location:Must reside within a reasonable commuting distance from Glendale, NY

Hours:Wednesday – Sunday, 11:00 AM – 8:00 PM

Pay:$28.00 per hour

Company Overview

At SkyHop Global, our mission is to create "raving fans" by providing accurate and timely ground transportation for airline crew members during their layover periods. Our logistics coordinators are key to delivering our commitment to safety and exceptional customer service.

Position Overview

As a dispatcher at SkyHop Global, you will act as a liaison between drivers, customers, and our Operations Control Center (OCC). Your primary responsibility will be to support and guide our drivers to ensure on-time performance, uphold company values, and respond swiftly to real-time challenges, including schedule changes and crew requests.

Responsibilities Include:

Provide support and direction to drivers, ensuring adherence to contractual on-time performance standards

Communicate clearly and effectively with airline representatives, drivers, and management

Document operational issues and changes, and respond with urgency to flight and schedule adjustments

Manage multiple tasks simultaneously, such as monitoring GPS, updating schedules, and answering calls

Solve problems on the fly and take quick action in high-pressure situations

Work within a dynamic, 24/7 environment that requires flexibility and adaptability

If you have a passion for logistics, thrive in fast-paced environments, and have extensive knowledge of NY streets, we want to hear from you!

Apply today to join our team at SkyHop Global!

Requirements

Skills & Qualifications:

2+ years of dispatch experience

4+ years of customer service experience

Call center or high call volume experience preferred

Ability to read, write, and speak English (bilingual in Spanish is a plus)

Strong communication skills with the ability to multitask effectively

Experience with GPS, geofencing software, and video tracking systems

High school diploma required (some college preferred

Salary Description

$28.00 an Hour