Technical Support Specialist

Overview Join the Kingspan Insulation team, an industry-leading manufacturer of innovative insulation solutions. We are committed to providing architects, specifiers, and contractors with high-quality, innovative products supported by technical expertise and customer service which is unsurpassed in the industry. At Kingspan, we're on a mission to improve building performance and contribute to a more sustainable future for our customers and the environment. Our insulation products have the ability to help lower the built environment's carbon footprint: 164 million tons of CO2 will be saved over the life of our insulation systems sold in 2020 which is enough to power a major airline for 15 years What makes Kingspan Insulation special is our ability to blend the advantages of a multinational corporation with the close-knit ambiance and personal relationships often found in smaller businesses. Our work culture is vibrant , inclusive , and welcoming , creating an environment that fosters growth and encourages teamwork. As a valued member of our team, you can look forward to a host of benefits and opportunities, including: Competitive Compensation Bonus Opportunities : We believe in rewarding hard work and dedication. In addition to competitive base pay, our employees have opportunities to earn bonuses, recognizing their contributions to our shared success. Comprehensive Benefits from Day 1: We prioritize your well-being. From the moment you join Kingspan Insulation, you'll have access to a comprehensive benefits package that includes medical, Health Savings Account (HSA), Flexible Spending Account (FSA), dental, vision, supplemental insurances, short-term disability, long-term disability, life insurance, and identity theft protection. We understand the importance of financial security and peace of mind for you and your family. 401k Plan with Generous Match: Secure your financial future with our 401k plan, which includes a 6% company match, and an additional 2% annual contribution, ensuring your retirement savings grow steadily. Work/Life Balance: Achieving a balance between work and personal life is essential. At Kingspan Insulation, we promote a work schedule that provides ample time to enjoy life outside of the workplace. Advancement and Professional Growth: We're dedicated to your long-term success. With well-defined growth plans in place, you'll find numerous opportunities to increase your responsibilities, broaden your skillset, and advance within the company as we continue to expand. Embark on your journey with Kingspan Insulation , where your career will flourish, and your contributions will be celebrated. Join us, and together, we'll build a brighter and more sustainable future. Key Duties Include Summary Description This position uses knowledge of Kingspan products, general construction practices and building science to provide technical support to sales, installers, specifiers and end users. Technical Support Specialist works closely with the sales team to achieve specifications at the architectural, developer, installing contractor and mechanical engineering levels. With its US headquarters in Atlanta, GA, Kingspan Insulation, is a leading manufacturer in energy efficiency and moisture management products, offering high performance insulation, building wraps and pre-insulated HVAC ductwork. The vast product range includes optimum, premium, and high-performance rigid insulation products which have many advantages over traditional insulation materials. Its products are among the most thermally efficient and technically advanced insulation materials available. Essential Duties Essential duties are interpreted as being descriptive and not restrictive in nature. Other duties may be assigned. Performs all work in a safe manner; promotes and fosters a safe work environment. Produce drawings for roofing take offs and layout drafts for roofing systems that incorporate Kingspan Insulation products. Conduct thermal performance and insulation calculations for roofing and wall systems to ensure compliance with energy efficiency standards. Create, revise and update drawings based on feedback or changes in project scope. Work closely with sales team, and project managers and customers to ensure accurate project documentation. Provides technical support such as: product information, product installation, U value calculations, competitive product analysis and energy modeling. Monitor phone and email inquiries from internal sales, distributors, contractors, architects, engineers and design professionals. Prepare and distribute products specifications, installation guides, technical letters, submittal sheet and technical bulletins. Create inspection reports based on information submitted by sales and customers Issue Warranty Certificates after verification of appropriate products are used and proper installation practice is followed. Address warranty coverage issues when questions arise. Work with Compliance and Quality team to address customer complaints with Kingspan Products Recommends modifications to products and services to meet customer needs and keep up to date with industry trends. Support Testing and Marketing departments with technical support and installation protocols. All Employees have the following compliance obligations: Remain compliant with the Code of Conduct and Policies which includes the Product Compliance Policy. Ensure that all duties related to product compliance are adhered to in accordance with the Product Compliance Policy, Laws, Regulations and market demands. Responsible for all tasks to achieve compliance goals and demands of Compliance Management System. Must raise concerns related to the Compliance Management System to their supervisor, manager, any member of the Leadership Team, or through the confidential whistle blower service. Qualifications Education and/or Experience: Associate's degree or Certification program in drafting, architecture, engineering or a related field. Two (2) to three (3) years of prior experience. Travel: 10% Must have: Ability to quickly grasp and apply building codes, industry standards, compliance procedures, and relevant legislation to ensure regulatory compliance throughout the application process. Willingness to acquire in-depth knowledge of the company's products and services, including technical design specifications and certifications, tailored to each customer. Proficiency or experience in using computer-aided design (CAD) software, such as AutoCAD. Experience with standard business applications, including Microsoft Office Suite. Strong communication skills, with proven interpersonal and problem-solving abilities. Effective time management skills to successfully prioritize and complete multiple tasks. Must be able to: Maintain confidentiality of sensitive information while ensuring adequate time is dedicated to task completion. Accurately document records, including discussions and agreed-upon actions, in a timely manner. Adapt to shifting priorities and communicate effectively to set realistic expectations for task completion. Adhere to company policies, procedures, and standards, seeking clarification from appropriate personnel when necessary. Demonstrate perseverance and a strong work ethic, putting in extra effort to achieve goals and meet targets when needed. Foster teamwork by actively supporting, encouraging, and collaborating with colleagues. Competencies - Individual Contributor: Adaptability Maintaining effectiveness when experiencing changes in work responsibilities or environment (e.g., people, processes, structure, or culture); adjusting effectively to change by exploring the benefits, trying new approaches, and collaborating with others to make the change successful. Adaptability supports our business driver of Driving Efficiency. Customer Orientation Placing the appropriate priority on the internal or external customer's perspective when making decisions and taking action; implementing service practices that meet the customers' and own organization's needs. Customer Orientation supports our business driver of Increasing Financial Performance. Decision Making Identifying and understanding challenges and opportunities by gathering, analyzing, and interpreting quantitative and qualitative information; choosing the best course of action by establishing clear decision criteria, generating, and evaluating alternatives, and making timely decisions; taking action that is consistent with facts and optimizes probable consequences. Decision Making supports our business driver of Driving Efficiency. Earning Trust (Establishes Credibility for Earning Trust) Gaining others' confidence by acting with integrity, communicating transparently, and following through on commitments; treating others and their ideas with respect and supporting them when faced with challenges. Earning Trust supports our business driver of Building a High-Performance Culture. Managing Work Effectively managing one's time and resources to ensure that work is completed efficiently. Managing Work supports our business drivers of Executing a Competitive Strategy and Driving Efficiency. Teamwork Working cooperatively in partnership with others to help a team or work group achieve its goals. Teamwork supports our business driver of Building a High-Performance Culture. Health & Safety The ability to autonomously apply and adhere to health and safety protocols, contributing to the creation of a safe and secure work environment. Individuals with this competency are responsible for understanding, implementing, and promoting health and safety practices within their scope of work, ensuring compliance with regulations, and fostering a culture that prioritizes the well-being of all employees. Equal Employment Opportunity Policy Kingspan provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.