Dotdash Meredith
Senior AV Engineer
Dotdash Meredith, Des Moines, Iowa, United States, 50319
Job TitleSenior AV Engineer
Job Description
I. Job Summary
| Major goals and objectives.
Reporting to the Lead, AV Systems Engineering & Support the Senior AV Engineer will manage AV initiatives throughout the organization with an emphasis on supporting the Des Moines location. The Senior AV Engineer will also be responsible for designing, implementing, and maintaining advanced audiovisual (AV) systems for a variety of environments. This role requires an expert-level understanding of audio, video, and networking technologies, as well as strong troubleshooting and project management skills. The Senior AV Engineer Will support our internal customers with AV support issues, onsite as needed and also collaborate with internal teams and external vendors to ensure successful AV integration and provide Tier III support for complex issues. This role will require occasional travel to the various DDM contiguous US locations.
In-Office Expectations:
This position is fully in-office due to the nature of the work being done.
II. Essential Job Functions
Accountabilities, Actions and Expected Measurable ResultsPartner with Lead, AV Systems Engineering & Support on various AV projectsProactively monitor and maintain AV systems across the organizationIdentify and resolve AV issues, including potential after-hours/weekend support for critical eventsServe as an escalation point for complex AV technical problems and SME for Video Conferencing, Live Event production, and Digital SIgnageProvide support for conference room and Zoom supportTrack and analyze incident trends to prevent future occurrencesCollaborate with stakeholders to automate AV workflows, reducing manual processesLead efforts to enhance system efficiencies and implement new tools or softwareEvaluate and suggest improvements for video conferencing, live events, and digital signage systemsTrain and mentor junior AV Engineers and support staffEstablish clear guidelines and protocols within the team, including best practices and contributing playbooksOversee the execution of AV projects, from initial design and planning to implementationManage and own relationships with vendors for procurement, support, and repairsRegularly audit hardware inventory and ensure accurate asset trackingOwn the RMA process and warranty tracking for AV equipmentEnsure the AV infrastructure is up-to-date, minimizing downtime and enhancing user experienceMaintain and update documentation related to event support and AV infrastructureMonitor and maintain AV incident ticketing system to ensure timely resolutionAnalyze incident data to identify recurring issues and work toward long-term solutionsIII. Minimum Qualifications and Job Requirements
| All must be met to be considered.
Education:
Bachelor's degree or equivalent work experience
Experience:
Minimum of 8 years of experience in an AV Technical support role, 4 years of AV Engineering
Specific Knowledge, Skills and Abilities:
Excellent communication skills to clearly explain technical concepts at all levels of understanding, with the ability to communicate effectively with team leads and senior leadership to ensure project successExpert at reading and interpret schematics, floorplans, and rack elevationsExperience designing, testing, and implementing both simple and complex AV systems. Creating wiring diagrams when necessary is also required, as well as participating in the vendor selection process and providing redlines and as-builtsAbility and desire to solve complex problemsSkilled at troubleshooting advanced AV issues, identifying root causes, and acting with a sense of urgency during high-pressure situationsAudio Engineering
Comprehensive understanding of core audio principles, including noise floor, signal-to-noise ratio, and dynamics processing (such as compression, equalization, limiting, gating, and filtering).Skilled in time-based processing, including reverb, RT60, delay, and chorus. Additionally, the candidate must have a strong grasp of signal flow, patching, gain staging, and sample rate conversion, as well as experience with A/D and D/A conversion, frequency spectrum analysis, and Nyquist theory.Familiarity with jitter, transient response, proximity effect, and impedance is also essential.Proficient in operating both analog and digital mixing boards, as well as audio recordersExperienced in microphone operation and technique, and adept at troubleshooting audio hardware and software.Expertise in DSP configuration, operation, and troubleshooting is required, alongside skills in cable management and maintenance.Proficient in configuring and operating wireless microphones and using HTML-based DSP software such as IntelliMix. Knowledge of sound reinforcement principles, including proper gain structure and placement to avoid audio feedback, is vital. Experience using spectrum analyzers for room tuning is a plus.Visual Engineering
An advanced understanding of visual principles such as color balancing, contrast ratio, screen resolution, scaling, frame rate, alignment, and aspect ratio and strong familiarity with projector operationExtensive experience with video distribution hardware and video troubleshooting, as well as proficiency in setting up and maintaining digital signage hardwareProficient in operating and troubleshooting video matrix switchers and PTZ cameras and experience setting up equipment for broadcast and live streaming applicationsAV Control Systems & Networking
Strong knowledge of AV control processors and peripherals, including systems like Crestron, Extron, and Q-SYS (Tx/Rx, extenders, DM switchers, touch panels)Skilled in troubleshooting these systems using tools such as Crestron Toolbox, Extron Toolbelt, and Q-SYS DesignerIn-depth knowledge of streaming protocols such as NDI, RTMP, RTSP, and HLS, along with familiarity with SMPTE standards and a strong understanding of industry-standard streaming encoders, both in software and hardware formatsA solid understanding of networking principles is required, along with expertise in Audio over IP (AoIP) protocols such as DANTE, AVB, and Ravenna and be familiar with IPTV systems and their operation
% Travel Required (Approximate): 15-20%
It is the policy of Dotdash Meredith to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the Company will provide reasonable accommodations for qualified individuals with disabilities. Accommodation requests can be made by emailing ddm.hr@dotdashmdp.com.
The Company participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: https://www.e-verify.gov/employees
#NMG#
Job Description
I. Job Summary
| Major goals and objectives.
Reporting to the Lead, AV Systems Engineering & Support the Senior AV Engineer will manage AV initiatives throughout the organization with an emphasis on supporting the Des Moines location. The Senior AV Engineer will also be responsible for designing, implementing, and maintaining advanced audiovisual (AV) systems for a variety of environments. This role requires an expert-level understanding of audio, video, and networking technologies, as well as strong troubleshooting and project management skills. The Senior AV Engineer Will support our internal customers with AV support issues, onsite as needed and also collaborate with internal teams and external vendors to ensure successful AV integration and provide Tier III support for complex issues. This role will require occasional travel to the various DDM contiguous US locations.
In-Office Expectations:
This position is fully in-office due to the nature of the work being done.
II. Essential Job Functions
Accountabilities, Actions and Expected Measurable ResultsPartner with Lead, AV Systems Engineering & Support on various AV projectsProactively monitor and maintain AV systems across the organizationIdentify and resolve AV issues, including potential after-hours/weekend support for critical eventsServe as an escalation point for complex AV technical problems and SME for Video Conferencing, Live Event production, and Digital SIgnageProvide support for conference room and Zoom supportTrack and analyze incident trends to prevent future occurrencesCollaborate with stakeholders to automate AV workflows, reducing manual processesLead efforts to enhance system efficiencies and implement new tools or softwareEvaluate and suggest improvements for video conferencing, live events, and digital signage systemsTrain and mentor junior AV Engineers and support staffEstablish clear guidelines and protocols within the team, including best practices and contributing playbooksOversee the execution of AV projects, from initial design and planning to implementationManage and own relationships with vendors for procurement, support, and repairsRegularly audit hardware inventory and ensure accurate asset trackingOwn the RMA process and warranty tracking for AV equipmentEnsure the AV infrastructure is up-to-date, minimizing downtime and enhancing user experienceMaintain and update documentation related to event support and AV infrastructureMonitor and maintain AV incident ticketing system to ensure timely resolutionAnalyze incident data to identify recurring issues and work toward long-term solutionsIII. Minimum Qualifications and Job Requirements
| All must be met to be considered.
Education:
Bachelor's degree or equivalent work experience
Experience:
Minimum of 8 years of experience in an AV Technical support role, 4 years of AV Engineering
Specific Knowledge, Skills and Abilities:
Excellent communication skills to clearly explain technical concepts at all levels of understanding, with the ability to communicate effectively with team leads and senior leadership to ensure project successExpert at reading and interpret schematics, floorplans, and rack elevationsExperience designing, testing, and implementing both simple and complex AV systems. Creating wiring diagrams when necessary is also required, as well as participating in the vendor selection process and providing redlines and as-builtsAbility and desire to solve complex problemsSkilled at troubleshooting advanced AV issues, identifying root causes, and acting with a sense of urgency during high-pressure situationsAudio Engineering
Comprehensive understanding of core audio principles, including noise floor, signal-to-noise ratio, and dynamics processing (such as compression, equalization, limiting, gating, and filtering).Skilled in time-based processing, including reverb, RT60, delay, and chorus. Additionally, the candidate must have a strong grasp of signal flow, patching, gain staging, and sample rate conversion, as well as experience with A/D and D/A conversion, frequency spectrum analysis, and Nyquist theory.Familiarity with jitter, transient response, proximity effect, and impedance is also essential.Proficient in operating both analog and digital mixing boards, as well as audio recordersExperienced in microphone operation and technique, and adept at troubleshooting audio hardware and software.Expertise in DSP configuration, operation, and troubleshooting is required, alongside skills in cable management and maintenance.Proficient in configuring and operating wireless microphones and using HTML-based DSP software such as IntelliMix. Knowledge of sound reinforcement principles, including proper gain structure and placement to avoid audio feedback, is vital. Experience using spectrum analyzers for room tuning is a plus.Visual Engineering
An advanced understanding of visual principles such as color balancing, contrast ratio, screen resolution, scaling, frame rate, alignment, and aspect ratio and strong familiarity with projector operationExtensive experience with video distribution hardware and video troubleshooting, as well as proficiency in setting up and maintaining digital signage hardwareProficient in operating and troubleshooting video matrix switchers and PTZ cameras and experience setting up equipment for broadcast and live streaming applicationsAV Control Systems & Networking
Strong knowledge of AV control processors and peripherals, including systems like Crestron, Extron, and Q-SYS (Tx/Rx, extenders, DM switchers, touch panels)Skilled in troubleshooting these systems using tools such as Crestron Toolbox, Extron Toolbelt, and Q-SYS DesignerIn-depth knowledge of streaming protocols such as NDI, RTMP, RTSP, and HLS, along with familiarity with SMPTE standards and a strong understanding of industry-standard streaming encoders, both in software and hardware formatsA solid understanding of networking principles is required, along with expertise in Audio over IP (AoIP) protocols such as DANTE, AVB, and Ravenna and be familiar with IPTV systems and their operation
% Travel Required (Approximate): 15-20%
It is the policy of Dotdash Meredith to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the Company will provide reasonable accommodations for qualified individuals with disabilities. Accommodation requests can be made by emailing ddm.hr@dotdashmdp.com.
The Company participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: https://www.e-verify.gov/employees
#NMG#