Loan Servicing Team Lead

**If you are a current FIB employee, please apply through the Career Worklet in the Employee Portal. This position can be located at ourGreat West Center in Billings, MT and Spokane, WA Downtown branch. What's Important to You We know your career is just one aspect of a meaningful, complex, and demanding life. That's why we designed our compensation and benefits package to provide employees and their families with as much choice as possible. Generous Paid Time Off (PTO) in addition to paid federal holidays. Child Care Assistance Program for eligible dependent(s). Exercise reimbursement program for employees. The health and happiness of the places we call home matter to us. Learn a little more about what we do for the communities we serve and why we want YOU to be a part of it. We encourage you to apply. Reach for what you want and tell us why your work ethic and willingness to learn make you a natural fit for #TeamFirstInterstate. SUMMARY The Loan Servicing Team Lead is responsible for leading the setup/boarding, maintenance functions for some or all of the bank's loan products. The Team Lead is responsible for meeting completeness, turn time and accuracy requirements per established service level agreements, and may shift resources and responsibilities among tasks to ensure success. ESSENTIAL DUTIES & RESPONSIBILITIES include the following: other duties may be assigned. Develops relationships across all levels internally and externally Provides regular updates to team related to corporate, division, department updates, policy/guidelines, procedures, workflow changes, etc. Participates in project related activities as assigned Promotes a team environment Ensures all goals and departmental service standards (SLAs) are met Consistently meets quality and data integrity standards Recommends improvements and provides input to process improvements, policies, procedures and technological changes/updates as needed to ensure an effective operating environment. SUPERVISOR RESPONSIBILITIES Provides supervision, coaching and training Mentors employees and develops skill through one on one training and coaching Maintains awareness of the status of workflow and adjusts staffing as needed Reviews quality and integrity reports and takes action as appropriate Sets and tracks to performance goals and quality service standards Monitors and approves times entries Responsible for staffing, including disciplinary issues, tracking of time off, vacations, etc. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Advanced understanding of bank policies and procedures; proficient in consumer and commercial lending and loans and applicable loan documents. Advanced understanding of loan accounting systems; loan payment types and processing and ability to research and resolve accounting errors Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE High School diploma or general education degree (GED) required; Bachelor's degree (BA/BS) from a four-year College or University preferred; minimum of three (3) years' work experience in a financial institution. Experience in Consumer and Commercial Loan Servicing preferred. OTHER SKILLS & ABILITIES Advanced personal computer skills with demonstrated knowledge of Microsoft EXCEL, WORD, and e-mail; self-starter and works with minimal direction; strong verbal and written communication skills; interpersonal skills and team orientation; ability to meet deadlines; ability to appropriately escalate issues requiring problem solving and decision making. Ability to resolve complex account issues with little