Tesla
Mobile Roadside Router
Tesla, White Plains, New York, United States, 10606
Tesla is in search of a Mobile Service Roadside Router to optimize roadside response, reducing tows to Service for on-site resolutions and ensuring a seamless Tesla customer experience. We seek highly motivated individuals adept at managing customer interactions in fast-paced environments with precision and speed. As a key member of our Mobile Service Advisor team, you'll strategically position technicians and streamline workloads, acting as a crucial link between the Roadside Support Team and the Mobile Service Team. Ideal candidates bring experience in emergency dispatching or high-level customer service, thriving in a dynamic team environment. Your collaboration with our Customer Support Team, Roadside Assistance Team, and Mobile Service Teams will contribute to lasting customer loyalty and the fulfillment of Tesla's mission to accelerate the world's transition to sustainable energy.
Responsibilities
Oversee roadside response operations in an assigned geographic, multi-market areaManage customer expectations regarding response times and provided servicesMaintain high-level verbal and written communication with the Mobile Tire and Roadside Support TeamsEmploy creative and proactive approaches to resolve customer flat tire events and other roadside concerns, utilizing available resourcesCollaborate with the local Parts Team to understand inventory levels and locationsStrategically stage and schedule the fleet to ensure efficient responses to both roadside requests and scheduled jobs throughout the dayAccurately manage job information and requests in the Dispatch Operations System and CRMRequirements
Minimum 2 years of relevant work experience in roadside or fleet dispatching, or in a service advisor role, valid driver's license requiredDemonstrated experience handling customers in fast-paced environmentsExcellent written and verbal communication skillsHigh level of adaptability and the ability to effectively prioritize and maintain a flexible schedule to accommodate customer needsProficient in Dispatch Management Systems and MS Office SuiteStrong understanding of basic automotive knowledge related to chassis, wheel, and tire repair/replacementWillingness to learn new automotive technologies, cross-collaborate with neighboring markets, and maintain positive working relationships in a team-based environmentCompensation and BenefitsBenefits
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deductionFamily-building, fertility, adoption and surrogacy benefitsDental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contributionCompany Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSAHealthcare and Dependent Care Flexible Spending Accounts (FSA)LGBTQ+ care concierge services401(k) with employer match, Employee Stock Purchase Plans, and other financial benefitsCompany paid Basic Life, AD&D, short-term and long-term disability insuranceEmployee Assistance ProgramSick and Vacation time (Flex time for salary positions), and Paid HolidaysBack-up childcare and parenting support resourcesVoluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insuranceWeight Loss and Tobacco Cessation ProgramsTesla Babies programCommuter benefitsEmployee discounts and perks programExpected Compensation
Service Advisor - $20.20 - $30.30/hourService Advisor - $22.40 - $33.60/hourService Advisor - $24.80 - $37.20/hour+ cash and stock awards + benefits
Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.
Responsibilities
Oversee roadside response operations in an assigned geographic, multi-market areaManage customer expectations regarding response times and provided servicesMaintain high-level verbal and written communication with the Mobile Tire and Roadside Support TeamsEmploy creative and proactive approaches to resolve customer flat tire events and other roadside concerns, utilizing available resourcesCollaborate with the local Parts Team to understand inventory levels and locationsStrategically stage and schedule the fleet to ensure efficient responses to both roadside requests and scheduled jobs throughout the dayAccurately manage job information and requests in the Dispatch Operations System and CRMRequirements
Minimum 2 years of relevant work experience in roadside or fleet dispatching, or in a service advisor role, valid driver's license requiredDemonstrated experience handling customers in fast-paced environmentsExcellent written and verbal communication skillsHigh level of adaptability and the ability to effectively prioritize and maintain a flexible schedule to accommodate customer needsProficient in Dispatch Management Systems and MS Office SuiteStrong understanding of basic automotive knowledge related to chassis, wheel, and tire repair/replacementWillingness to learn new automotive technologies, cross-collaborate with neighboring markets, and maintain positive working relationships in a team-based environmentCompensation and BenefitsBenefits
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deductionFamily-building, fertility, adoption and surrogacy benefitsDental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contributionCompany Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSAHealthcare and Dependent Care Flexible Spending Accounts (FSA)LGBTQ+ care concierge services401(k) with employer match, Employee Stock Purchase Plans, and other financial benefitsCompany paid Basic Life, AD&D, short-term and long-term disability insuranceEmployee Assistance ProgramSick and Vacation time (Flex time for salary positions), and Paid HolidaysBack-up childcare and parenting support resourcesVoluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insuranceWeight Loss and Tobacco Cessation ProgramsTesla Babies programCommuter benefitsEmployee discounts and perks programExpected Compensation
Service Advisor - $20.20 - $30.30/hourService Advisor - $22.40 - $33.60/hourService Advisor - $24.80 - $37.20/hour+ cash and stock awards + benefits
Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.