Vineyard Vines
Personalization Production Coordinator
Vineyard Vines, Stamford, Connecticut, United States, 06925
Personalization Production Coordinator
About us:
vineyard vines is a highly successful, privately held, American clothing and accessory retailer founded in 1998 on Martha’s Vineyard by brothers, Shep & Ian Murray. With Shep & Ian still at the helm today, vineyard vines has experienced exponential year over year growth and now operates over 120 retail locations including an outlet division, a successful e-commerce business, domestic distribution center, and expanding corporate headquarters. In addition, vineyard vines is carried in major department stores such as Nordstrom and Bloomingdales as well as numerous specialty boutiques across the US.
vineyard vines was founded on a state of mind that Every day should feel this good.
You don’t need to be on a beach, by the ocean or on vacation to have Every day should feel this good moments. It’s a state of mind that we all experience, and one where everyone is invited. At vineyard vines, we don’t just live an #EDSFTG life away from our desks—we bring it to work with us, too.
In our stores, at our Harbor Drive headquarters or working remotely, our company culture is fun, encouraging and welcoming to all. We work hard and play harder, and we never take ourselves too seriously. And while we have many company goals, our number one priority is making vineyard vines a great place to work for all employees.
Our team is our family, and we’d never have grown to where we are today without them.
We’re committed to building an inclusive team across all channels, departments and stores within our community. We hope you’ll join us and see what the smiling pink whale is all about
Overview:
Reporting into the Wholesale Operations Sr. Manager, we are looking for an Accessories Coordinator to support the Personalization Ops mission, which is to create a best in class customer experience through a seamless process which maximizes operational efficiency, production quality and delivers an industry leading turnaround time.
We aim to achieve this through diligent maintenance of our self-serve front end, structured organization of customer artwork, comprehensive order management, root cause identification of issues, strategic solution guidance, cross-functional collaboration and enthusiastic customer service.
Through these areas of operational excellence, we also strive to maximize our monthly sales output, mitigate operational fallout and deliver that unrivaled customer experience.
Key Responsibilities:
Maintain subject matter expertise of our end- to end personalization processensure cross-functional handoffs are coordinated and executed properlyManage daily order priorities, action items and expected deliverables with Decorator partnersIdentify and investigate root cause of issues and help to guide scalable, strategic solution implementation in order to mitigate recurrenceAnswer system-related inquiries and reporting based on system and process comprehensionEnsure accurate costs are created during product creation, BC BOMExecute product setup of Finished Goods in the Spectrum Admin toolReview new customer logos to ensure that desired product is in line with vineyard vines' brand standards and customer expectationsReview color coordination of logos to specific items orderedAssess physical sew outs and confirm customer expectations are met before approving for productionOwn "final mile" of Decorator Work Order preparation and submission, inclusive of production specifications and inventory validationSupport Sales and other internal partners in execution of order entry and other customer-service related activitiesHandle all customer service inquiries for all Personalization business segmentsVerify contractor invoicing by POContribute in the audit of customer chargebacks and distinction of root causeBring a positive, proactive, and enthusiastic mindset to the teamWhat you Bring:
Knowledge in retail industry; experience in wholesale is preferredWorking proficiency in systems like Blue Cherry, Cognos, Centric and Repspark, Epicstitch or similar reporting systems, is preferred but not necessaryWorking proficiency in MS office: Excel is mandatory, Google sheetsThrives in a fast paced environmentExcellent customer service and follow throughAbility to plan, manage time, and make decisions in a fast- paced environmentStrong verbal and written skillsTeam focused, confident and professionalAccuracy and attention to detailPassion for the vineyard vines brandEvery-day will feel this good because:
We have a fun-spirited entrepreneurial culture filled with truly "good" peopleWe have flexible working hours and work from home days to accommodate your personal lifeWe offer a generous employee discount so you can rep our lifestyle on-and-off the boatWe offer a competitive salary package, 401-K, commuter benefits, and paid-family leave, health savings, flex spending accounts, life & disability insuranceWe have an onsite gym as well as health & financial wellness programs to keep you activeWe offer 2 summer Fridays to take off in addition to a competitive vacation policy & holiday calendar
About us:
vineyard vines is a highly successful, privately held, American clothing and accessory retailer founded in 1998 on Martha’s Vineyard by brothers, Shep & Ian Murray. With Shep & Ian still at the helm today, vineyard vines has experienced exponential year over year growth and now operates over 120 retail locations including an outlet division, a successful e-commerce business, domestic distribution center, and expanding corporate headquarters. In addition, vineyard vines is carried in major department stores such as Nordstrom and Bloomingdales as well as numerous specialty boutiques across the US.
vineyard vines was founded on a state of mind that Every day should feel this good.
You don’t need to be on a beach, by the ocean or on vacation to have Every day should feel this good moments. It’s a state of mind that we all experience, and one where everyone is invited. At vineyard vines, we don’t just live an #EDSFTG life away from our desks—we bring it to work with us, too.
In our stores, at our Harbor Drive headquarters or working remotely, our company culture is fun, encouraging and welcoming to all. We work hard and play harder, and we never take ourselves too seriously. And while we have many company goals, our number one priority is making vineyard vines a great place to work for all employees.
Our team is our family, and we’d never have grown to where we are today without them.
We’re committed to building an inclusive team across all channels, departments and stores within our community. We hope you’ll join us and see what the smiling pink whale is all about
Overview:
Reporting into the Wholesale Operations Sr. Manager, we are looking for an Accessories Coordinator to support the Personalization Ops mission, which is to create a best in class customer experience through a seamless process which maximizes operational efficiency, production quality and delivers an industry leading turnaround time.
We aim to achieve this through diligent maintenance of our self-serve front end, structured organization of customer artwork, comprehensive order management, root cause identification of issues, strategic solution guidance, cross-functional collaboration and enthusiastic customer service.
Through these areas of operational excellence, we also strive to maximize our monthly sales output, mitigate operational fallout and deliver that unrivaled customer experience.
Key Responsibilities:
Maintain subject matter expertise of our end- to end personalization processensure cross-functional handoffs are coordinated and executed properlyManage daily order priorities, action items and expected deliverables with Decorator partnersIdentify and investigate root cause of issues and help to guide scalable, strategic solution implementation in order to mitigate recurrenceAnswer system-related inquiries and reporting based on system and process comprehensionEnsure accurate costs are created during product creation, BC BOMExecute product setup of Finished Goods in the Spectrum Admin toolReview new customer logos to ensure that desired product is in line with vineyard vines' brand standards and customer expectationsReview color coordination of logos to specific items orderedAssess physical sew outs and confirm customer expectations are met before approving for productionOwn "final mile" of Decorator Work Order preparation and submission, inclusive of production specifications and inventory validationSupport Sales and other internal partners in execution of order entry and other customer-service related activitiesHandle all customer service inquiries for all Personalization business segmentsVerify contractor invoicing by POContribute in the audit of customer chargebacks and distinction of root causeBring a positive, proactive, and enthusiastic mindset to the teamWhat you Bring:
Knowledge in retail industry; experience in wholesale is preferredWorking proficiency in systems like Blue Cherry, Cognos, Centric and Repspark, Epicstitch or similar reporting systems, is preferred but not necessaryWorking proficiency in MS office: Excel is mandatory, Google sheetsThrives in a fast paced environmentExcellent customer service and follow throughAbility to plan, manage time, and make decisions in a fast- paced environmentStrong verbal and written skillsTeam focused, confident and professionalAccuracy and attention to detailPassion for the vineyard vines brandEvery-day will feel this good because:
We have a fun-spirited entrepreneurial culture filled with truly "good" peopleWe have flexible working hours and work from home days to accommodate your personal lifeWe offer a generous employee discount so you can rep our lifestyle on-and-off the boatWe offer a competitive salary package, 401-K, commuter benefits, and paid-family leave, health savings, flex spending accounts, life & disability insuranceWe have an onsite gym as well as health & financial wellness programs to keep you activeWe offer 2 summer Fridays to take off in addition to a competitive vacation policy & holiday calendar