ADDICTION AND MENTAL
Centralized Admissions Coordinator
ADDICTION AND MENTAL, Birmingham, Alabama, United States, 35275
TITLE: Centralized Admissions Coordinator (Non-Exempt Position)
DEPARTMENT: Centralized Admitting
REPORTS DIRECTLY TO: Centralized Admissions Director
REPORTS DIRECTLY TO: VP of Admissions
I. POSITION SUMMARY:
The Centralized Admission Coordinator will navigate potential clients through the admission approval process and assures appropriate documentation of the admission process in a consistent and timely manner.
II. PRIMARY DUTIES AND RESPONSIBILITIES:• Coordinate the admission process for the residential facilities -assuring rapid, consistent and responsive support to our clients and regional offices.• Accurately collect and evaluate screening information from a potential patient and/or family member(s).• Monitor all electronic pathways utilized by individuals seeking information on our programs -including chat, webforms and emails.• Demonstrates a working knowledge of chemical dependency signs and symptoms in adults and adolescents.• Collaborate with Executive Directors, Centralized Admissions Director, VP of Admissions, Recovery Advisory Center Director, Regional Managers and Facility AdmissionsManagers to assure joint Facility goals are met.• Demonstrates aworking knowledge of appropriate emergency, benevolent and/or self- helpreferral information.• Other duties asassigned.
III. ESSENTIAL JOB REQUIREMENTS:
A. Education andExperience:• High SchoolDegree or equivalent required. College classes preferred• Demonstrateexcellent communication (written and verbal) skills required.• Comfortableworking with the public• 2+ years ofprogressive responsibility in the Crisis Response Division preferred
B. Knowledge,Skills, and Abilities:• Must be CPRcertified and capable of administering CPR.• Be an example of our core values daily and hold yourself accountable toBradford standards and policies and procedures.• Communicateeffectively both verbally and in writing with referrals, other members ofmanagement, coworkers, patients, potential patients and families.• Maintainappropriate professional boundaries and confidentiality, including a workingknowledge of 45 CFR "Health InsurancePortability and Accountability Act" and 42 C.F.R. Part 2 "Confidentiality of Alcohol and Drug AbusePatient Records" with respect to patient and potential patient identifyinginformation and health information. This position has unrestricted access toidentifying information and health information concerning patients, potentialpatients and participants.• Must maintain aprofessional demeanor and appearance, must not appear impaired or disoriented,but rather must present coherent and articulate speech, kept appearance, alert,oriented, and responsive to patients', potential patients' and families' needsand concerns.• Demonstrateknowledge of substance use and substance use disorders• Demonstrateknowledge of marketing and customer service.• Demonstrate basiccomputer skills and tying proficiency.• Other duties asassigned.
C. PhysicalRequirements:• Able to walkapproximately one-half mile within facility and on premises per eight hours.• Able tocontinuously sit from one-half hour to four hours per eight hours.• Able tofrequently ascend and descend stairs.• Able tofrequently lift and move up to thirty pounds.
D. OtherRequirements:• If recovering,two years of continuous, verifiable sobriety. (See Sobriety Policy.)• Must be able towork in a constant state of alertness as to perform the job in a safe manner.• Regularattendance; including conference calls and onsite meetings, as necessary• Able to travel asneeded.• Must havereliable transportation.• Able to work in acooperative manner with coworkers, managers, potential patients, patients, andfamilies.• Pass a criminalbackground check.• Maintain a validdriver's license, personal automobile liability insurance, and a driving recordpermitting coverage under company's automobile liability policy ifnecessary.
Evening and Weekend Shifts
DEPARTMENT: Centralized Admitting
REPORTS DIRECTLY TO: Centralized Admissions Director
REPORTS DIRECTLY TO: VP of Admissions
I. POSITION SUMMARY:
The Centralized Admission Coordinator will navigate potential clients through the admission approval process and assures appropriate documentation of the admission process in a consistent and timely manner.
II. PRIMARY DUTIES AND RESPONSIBILITIES:• Coordinate the admission process for the residential facilities -assuring rapid, consistent and responsive support to our clients and regional offices.• Accurately collect and evaluate screening information from a potential patient and/or family member(s).• Monitor all electronic pathways utilized by individuals seeking information on our programs -including chat, webforms and emails.• Demonstrates a working knowledge of chemical dependency signs and symptoms in adults and adolescents.• Collaborate with Executive Directors, Centralized Admissions Director, VP of Admissions, Recovery Advisory Center Director, Regional Managers and Facility AdmissionsManagers to assure joint Facility goals are met.• Demonstrates aworking knowledge of appropriate emergency, benevolent and/or self- helpreferral information.• Other duties asassigned.
III. ESSENTIAL JOB REQUIREMENTS:
A. Education andExperience:• High SchoolDegree or equivalent required. College classes preferred• Demonstrateexcellent communication (written and verbal) skills required.• Comfortableworking with the public• 2+ years ofprogressive responsibility in the Crisis Response Division preferred
B. Knowledge,Skills, and Abilities:• Must be CPRcertified and capable of administering CPR.• Be an example of our core values daily and hold yourself accountable toBradford standards and policies and procedures.• Communicateeffectively both verbally and in writing with referrals, other members ofmanagement, coworkers, patients, potential patients and families.• Maintainappropriate professional boundaries and confidentiality, including a workingknowledge of 45 CFR "Health InsurancePortability and Accountability Act" and 42 C.F.R. Part 2 "Confidentiality of Alcohol and Drug AbusePatient Records" with respect to patient and potential patient identifyinginformation and health information. This position has unrestricted access toidentifying information and health information concerning patients, potentialpatients and participants.• Must maintain aprofessional demeanor and appearance, must not appear impaired or disoriented,but rather must present coherent and articulate speech, kept appearance, alert,oriented, and responsive to patients', potential patients' and families' needsand concerns.• Demonstrateknowledge of substance use and substance use disorders• Demonstrateknowledge of marketing and customer service.• Demonstrate basiccomputer skills and tying proficiency.• Other duties asassigned.
C. PhysicalRequirements:• Able to walkapproximately one-half mile within facility and on premises per eight hours.• Able tocontinuously sit from one-half hour to four hours per eight hours.• Able tofrequently ascend and descend stairs.• Able tofrequently lift and move up to thirty pounds.
D. OtherRequirements:• If recovering,two years of continuous, verifiable sobriety. (See Sobriety Policy.)• Must be able towork in a constant state of alertness as to perform the job in a safe manner.• Regularattendance; including conference calls and onsite meetings, as necessary• Able to travel asneeded.• Must havereliable transportation.• Able to work in acooperative manner with coworkers, managers, potential patients, patients, andfamilies.• Pass a criminalbackground check.• Maintain a validdriver's license, personal automobile liability insurance, and a driving recordpermitting coverage under company's automobile liability policy ifnecessary.
Evening and Weekend Shifts