Navy Federal Credit Union
Senior Experience Analyst (Member Experience Innovation)
Navy Federal Credit Union, Vienna, Virginia, United States, 22184
Overview
To take a highly advanced approach with research and discovery to develop a deeper appreciation of our members’ needs while streamlining our response to their needs based on high level analysis and measurable results. Works independently within team on the most complex analysis and serves as a subject matter expert. Work cross-functionally to conduct research and perform highly complex analysis to uncover product opportunities and formulate innovative solutions that deliver value and create exceptional experiences for members.
This position is eligible for the TalentQuest employee referral program. If an employee referred you for this job, please apply using the system-generated link that was sent to you.
Responsibilities
Assist the Manager, Member Segments in gathering, analyzing, developing and creating user stories that capture the members and stakeholder’s needs
Conducts complex analyises and synthesizes internal and external insights and marketplace trends; focus on creating value for members
Manage segment backlog, aligning prioritization against strategic outcomes
Research, identify and analyze the needs and experiences of our member segments
Analyse and identify insights from the financial landscape including emerging trends in member needs to identify challenges and opportunities
Collaborate with team members, key partners, business units across the credit union, other product teams and regularly engage on the journey vision
Proactively sizes business opportunities and potential improvements base don research & data insights
Engages in product team decision making, being able to push back and propose initiatives based in data
Communicate and present findings to senior management and to the broader organization, influencing upwards and laterally to drive organizational change and alignment
Package strategic and analytical insights into clear, concise and “executive-ready” presentations
Serve as an agent of change, looking for new ways to solve membership problems and collaborate as a team
Know the key metrics to be measured and how to measure them
Produce data-driven analysis to substantiate hypotheses
Conduct competitive reviews and benchmarking
Assist management with integrating usability studies, user research, and market analysis to into member strategy
Analyze product usage and other empirical data and how that relates to key member needs to make recommendations regarding product prioritization
As a member of the cross functional team, apply Agile/Lean principles to continuously incrementally improve the product and product team
Perform other related duties as required
Qualifications
Expert knowledge of analystics, user experience design and business impact and experience working with data in a highly analytic environment
Advanced knowledge of analytics, user experience design and business impact
Business acumen with demonstrated ability to leverage expertise with credibility and impact
Advanced skill delivering effective presentations to groups of various sizes
Significant experience in analyzing user experience and cost, to size impact and opportunities
Strong multi-tasking and the ability to meet deadlines
Advanced knowledge of agile methodologies/principles (Scrum, XP, Lean etc.)
Experience working in an agile environment
Experience working with agile and collaboration tools (AzureDevOps & Mural familiarity preferred)
Strong communication and collaborative skills
Ability to develop and maintain strong relationships across the organization
Maintain skills up to date with industry standards
Continuous learning with respect to current trends, practices, regulations, and technology in the financial services industry
Desired Qualifications
Bachelor’s Degree in Business or related field
Background in strategy, analytics, analysis or consulting
Advanced knowledge of credit union operations/processes and procedures
Hours: Monday - Friday, 8:00AM - 4:30PM
Location: 820 Follin Lane, Vienna, VA 22180 | 5510 Heritage Oaks Drive Pensacola, FL 32526 | 141 Security Drive Winchester, VA 22602
About Us
Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.
• Best Companies for Latinos to Work for 2024
• Computerworld® Best Places to Work in IT
• Forbes® 2024 America's Best Large Employers
• Forbes® 2023 The Best Employers for New Grads
• Fortune Best Workplaces for Millennials™ 2023
• Fortune Best Workplaces for Women ™ 2023
• Fortune 100 Best Companies to Work For® 2024
• Military Times 2023 Best for Vets Employers
• Newsweek Most Loved Workplaces
• Ripplematch Campus Forward Award - Excellence in Early Career Hiring
• Yello and WayUp Top 100 Internship Programs
From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.
Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability
Hybrid Workplace: Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process.
Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position
Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.
REQNUMBER: 21795
To take a highly advanced approach with research and discovery to develop a deeper appreciation of our members’ needs while streamlining our response to their needs based on high level analysis and measurable results. Works independently within team on the most complex analysis and serves as a subject matter expert. Work cross-functionally to conduct research and perform highly complex analysis to uncover product opportunities and formulate innovative solutions that deliver value and create exceptional experiences for members.
This position is eligible for the TalentQuest employee referral program. If an employee referred you for this job, please apply using the system-generated link that was sent to you.
Responsibilities
Assist the Manager, Member Segments in gathering, analyzing, developing and creating user stories that capture the members and stakeholder’s needs
Conducts complex analyises and synthesizes internal and external insights and marketplace trends; focus on creating value for members
Manage segment backlog, aligning prioritization against strategic outcomes
Research, identify and analyze the needs and experiences of our member segments
Analyse and identify insights from the financial landscape including emerging trends in member needs to identify challenges and opportunities
Collaborate with team members, key partners, business units across the credit union, other product teams and regularly engage on the journey vision
Proactively sizes business opportunities and potential improvements base don research & data insights
Engages in product team decision making, being able to push back and propose initiatives based in data
Communicate and present findings to senior management and to the broader organization, influencing upwards and laterally to drive organizational change and alignment
Package strategic and analytical insights into clear, concise and “executive-ready” presentations
Serve as an agent of change, looking for new ways to solve membership problems and collaborate as a team
Know the key metrics to be measured and how to measure them
Produce data-driven analysis to substantiate hypotheses
Conduct competitive reviews and benchmarking
Assist management with integrating usability studies, user research, and market analysis to into member strategy
Analyze product usage and other empirical data and how that relates to key member needs to make recommendations regarding product prioritization
As a member of the cross functional team, apply Agile/Lean principles to continuously incrementally improve the product and product team
Perform other related duties as required
Qualifications
Expert knowledge of analystics, user experience design and business impact and experience working with data in a highly analytic environment
Advanced knowledge of analytics, user experience design and business impact
Business acumen with demonstrated ability to leverage expertise with credibility and impact
Advanced skill delivering effective presentations to groups of various sizes
Significant experience in analyzing user experience and cost, to size impact and opportunities
Strong multi-tasking and the ability to meet deadlines
Advanced knowledge of agile methodologies/principles (Scrum, XP, Lean etc.)
Experience working in an agile environment
Experience working with agile and collaboration tools (AzureDevOps & Mural familiarity preferred)
Strong communication and collaborative skills
Ability to develop and maintain strong relationships across the organization
Maintain skills up to date with industry standards
Continuous learning with respect to current trends, practices, regulations, and technology in the financial services industry
Desired Qualifications
Bachelor’s Degree in Business or related field
Background in strategy, analytics, analysis or consulting
Advanced knowledge of credit union operations/processes and procedures
Hours: Monday - Friday, 8:00AM - 4:30PM
Location: 820 Follin Lane, Vienna, VA 22180 | 5510 Heritage Oaks Drive Pensacola, FL 32526 | 141 Security Drive Winchester, VA 22602
About Us
Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.
• Best Companies for Latinos to Work for 2024
• Computerworld® Best Places to Work in IT
• Forbes® 2024 America's Best Large Employers
• Forbes® 2023 The Best Employers for New Grads
• Fortune Best Workplaces for Millennials™ 2023
• Fortune Best Workplaces for Women ™ 2023
• Fortune 100 Best Companies to Work For® 2024
• Military Times 2023 Best for Vets Employers
• Newsweek Most Loved Workplaces
• Ripplematch Campus Forward Award - Excellence in Early Career Hiring
• Yello and WayUp Top 100 Internship Programs
From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.
Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability
Hybrid Workplace: Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process.
Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position
Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.
REQNUMBER: 21795