Assistant Manager Member Service Center

JOB REQUIREMENTS: WHO WE ARE: TruStone Financial is a full-service, member-owned credit union that provides simple yet competitive financial tools to empower our members\' financial well-being. Founded by teachers in 1939, TruStone Financial has since grown to the second-largest credit union in Minnesota and our 550+ employees serve more than 200,000 members across 23 locations in Minnesota and Wisconsin. Our vision is to create exceptional financial experiences, and to do that we need our exceptional people! Join our growing team and help us deliver on our mission to engage, educate and inspire our members to achieve lifelong financial well-being. WHAT YOU\'LL DO: This role provides structure and leadership and is responsible for all Member Service Representatives, Senior Member Service Representatives and Lead Member Service Center Representatives. Responsible for appointing new and additional staffing as well as the completion and evaluation of performance assessments. Cultivate employee development through coaching, mentoring and leadership to achieve Member Service Center goals, corporate goals, and strategic initiatives. Execute strategies and formalized plans to maintain cost control through appropriate staffing, using efficient and effective work processes through all delivery channels. Responsible for contributing to strategically focused committees relating research and development of enhancements to new technologies and product offerings. Committed to ensuring all levels of staff are empowered to deliver on our Core Values. WHAT YOU\'LL BRING: Availability to work 40 hours per week Monday through Friday between the hours of 9:30am - 6:00pm and rotating Saturdays 8:45am - 1:15pm at our Kenosha (Green Bay Road) Branch; non-exempt. In addition: Associate\'s Degree or equivalent work experience. 5+ years of customer service or contact center experience, including financial services experience. 2+ years of previous supervisory or proven leadership experience. Excellent customer service and sales skills. Experience in computer systems including MS Office. Strong verbal and written communication skills. Ability to be self-directed while displaying initiative and decision-making skills. Ability to maintain a high level of professionalism while working under pressure. Excellent organizational and project management skills. Compliance with the Bank Secrecy Act and all its provisions. Ability to pass a pre-employment drug test and various background checks. Regular and reliable attendance at the workplace. WHAT WE OFFER: Competitive pay and incentive programs for all positions. Health insurance with the ability to choose which plan option is best for you - a Traditional Health Plan or Health Savings Plan. Affordable dental and vision insurance coverage. Earn 22 days of paid time off annually for full-time employees with an equivalent accrual for part-time employees - and, the longer your tenure, the... For full info follow application link. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/86679688EF4741CE