The Fairmont Hotel
Assistant Manager of Luxury Retail Boutiques
The Fairmont Hotel, Scottsdale, Arizona, us, 85261
Company DescriptionPicture a shimmering oasis overlooking the Sonoran Desert and the McDowell mountains - Fairmont Scottsdale Princess offers luxury and world class hospitality with over 300,000 square feet of meeting space. This award-winning meetings resort has 750 guest rooms, five award-winning restaurants, six sparkling heated pools, and a luxurious Well & Being Spa. The Fairmont Scottsdale Princess was recently recognized with the AAA Five Diamond rating for over 30 years, making it one of the longest running AAA Five Diamond Resorts in the America's. The only thing missing is you!What's in it for you:Employee discounts at the Fairmont Scottsdale Princess, local companies and Accor worldwide for you and your familyFree meals at our on-site employee restaurantLearning programs through our Academies designed to sharpen your skillsGreat Medical and Dental benefits, 401K, Direct Deposit etc.Career development opportunities within the Fairmont Scottsdale Princess in addition to national promotion opportunities. The sky is the limit!
Job Description
The Retail Assistant Manager role is a full-time management position responsible for all aspects of managing retail stores on property. Accountable to delivering sales plan through effective management/delegation of store and operational tasks. Retail Assistant Manager reports to the Retail Manager while supervising sales leadership team and store sales associates.Summary of Responsibilities:Reporting to the Retail Manager, responsibilities and essential job functions include but are not limited to the following:Building High Performing Teams:Attract, hire, develop, inspire and retain top talentCoach, develop to maximize the success and selling potential of all sales associatesSet and reinforce clear and aligned expectations, performance, results and accountability with all associatesEffectively and fairly manage and drive high performance of all associates in all boutique's shops on propertyEnsure onboarding and continued training of the associate team in all boutique's shops on propertyPositively communicate personal and outlet sales goals (Budget, Average Daily Sales, Units Per Transaction, Employment Engagement Survey) promotions and incentives to team.Selling Effectiveness:Analyze the business and create/communicate clear action plans that optimize results and ensure effective execution of all initiativesEnsure team communication; reinforcing that retail leadership at every level are focused and accountable to sellingDevelop and grow a highly satisfied and loyal customer base through team follow up and accountabilityDevelop and drive company selling strategies that will be implemented by the retail leadership teamDevelop shopping experience initiatives in all boutique's shops on propertyImplement company selling strategies in all boutique's shops on propertyLive the Culture:Make good, fact-based shopkeeper decisions that keep the store full and abundantBuild a store environment that is sharply focused on consistently delivering exceptional shopping experiencesLead consistent focus on delivering engaging customer experiencesPromote the culture of colleague recognition in all boutique's shops on propertyBuild a team that works well together based on the needs of the divisionOperational Excellence:Direct inventory management activitiesProactive Outlet Operation Execution (Business Preparation, Management Coverage, Communication)Accountability of all outlet financials - Labor management, Control Costs -Food Cost, Beverage Cost, COS, All Operating ExpensesExecute updated floor sets and product change over in outlets based on needs of the business and seasonal periods.Act as manager on duty, when scheduled, to address customer service, vendor concerns, maintenance issues,Partner with the sales lead team to support action plans that optimize results and ensure effective execution of operational initiativesAccountability of all policies and procedures in all boutique's shops on propertyIncorporate Loss Prevention and safety messages into daily operationsMaintain OSHA requirements to ensure the outlets are a safe working and shopping environment.Daily Meetings & TasksRetail Leadership floor presenceStarbucks food order, beverage requisitionDaily Retail break schedule and executionPrepare for and conduct morning and afternoon pre shift team meetingsCheck off side work lists for Starbucks and Provisions teamsDaily division void log follow up & accountabilityDaily Provisions merchandise pullStarbucks cash tip distributionStoreroom walkthroughDaily TAS management & candidate interviewsReview daily AVERO commentary, Assistant Retail manager follow up and accountabilitySilverware Champion dutiesUpdate TrelloWeekly Meetings & TasksPrepare agenda and facilitate weekly retail leads meetingReview and submit weekly buyers reports for all shops, Retail Manager to approve, Retail leads follow up and accountabilityWeekly direct report one on one meetingsWeekly one on one with Retail ManagerAttend and present division update in weekly OPS meeting with Retail ManagerReview and submit retail commissionsReview and submit Starbucks Hours for GratuityReview and submit bi-weekly Timesaver reports to Payroll , Retail Manager to approveMonthly Meetings & TasksPrepare and facilitate monthly P&L reviewPrepare P&L commentary and review with Retail ManagerCreate, schedule, and execute internal health inspections with Retail SupervisorCreate and distribute Monthly Budget CalendarsExecute monthly shop inventories in partnership with Retail Storeroom ManagerQuarterly Meetings & TasksCreate and schedule quarterly shop deep cleaningReview Team training needs developing training programsAnnual Meetings & TasksSubmit Retail leads reviews/ developmental plans, Retail Manager to ApproveEnsure completion of all shops hourly reviews and development plans, Retail manager to ApproveOther Operating Purchase Requests & ApprovalsAssistant Retail Managers to submit purchase request to Retail Manager to review with Director of RetailPurchase requests are approved by Director of Retail
Qualifications
3+ Years Retail Sales Management ExperienceMust be fluent in Timesaver, Excel, Word, Power Point, Publisher, POSMust have Maricopa County Food Handlers Card and AZ Liquor Server CertificationProven ability to drive sales results through a strong level of business acumenDemonstrated success in talent development/managementStrong communication skills and ability to foster a customer focused selling cultureAvailability for varied weekly shifts including weekend, closing and peak shifts
Additional Information
Your team and working environment:
A team of Heartists that are committed to working together, supporting each other, and providing the best guest experience, Feel Valued, Feel Sparked, We Are OneOur commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talentWhy work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
Job Description
The Retail Assistant Manager role is a full-time management position responsible for all aspects of managing retail stores on property. Accountable to delivering sales plan through effective management/delegation of store and operational tasks. Retail Assistant Manager reports to the Retail Manager while supervising sales leadership team and store sales associates.Summary of Responsibilities:Reporting to the Retail Manager, responsibilities and essential job functions include but are not limited to the following:Building High Performing Teams:Attract, hire, develop, inspire and retain top talentCoach, develop to maximize the success and selling potential of all sales associatesSet and reinforce clear and aligned expectations, performance, results and accountability with all associatesEffectively and fairly manage and drive high performance of all associates in all boutique's shops on propertyEnsure onboarding and continued training of the associate team in all boutique's shops on propertyPositively communicate personal and outlet sales goals (Budget, Average Daily Sales, Units Per Transaction, Employment Engagement Survey) promotions and incentives to team.Selling Effectiveness:Analyze the business and create/communicate clear action plans that optimize results and ensure effective execution of all initiativesEnsure team communication; reinforcing that retail leadership at every level are focused and accountable to sellingDevelop and grow a highly satisfied and loyal customer base through team follow up and accountabilityDevelop and drive company selling strategies that will be implemented by the retail leadership teamDevelop shopping experience initiatives in all boutique's shops on propertyImplement company selling strategies in all boutique's shops on propertyLive the Culture:Make good, fact-based shopkeeper decisions that keep the store full and abundantBuild a store environment that is sharply focused on consistently delivering exceptional shopping experiencesLead consistent focus on delivering engaging customer experiencesPromote the culture of colleague recognition in all boutique's shops on propertyBuild a team that works well together based on the needs of the divisionOperational Excellence:Direct inventory management activitiesProactive Outlet Operation Execution (Business Preparation, Management Coverage, Communication)Accountability of all outlet financials - Labor management, Control Costs -Food Cost, Beverage Cost, COS, All Operating ExpensesExecute updated floor sets and product change over in outlets based on needs of the business and seasonal periods.Act as manager on duty, when scheduled, to address customer service, vendor concerns, maintenance issues,Partner with the sales lead team to support action plans that optimize results and ensure effective execution of operational initiativesAccountability of all policies and procedures in all boutique's shops on propertyIncorporate Loss Prevention and safety messages into daily operationsMaintain OSHA requirements to ensure the outlets are a safe working and shopping environment.Daily Meetings & TasksRetail Leadership floor presenceStarbucks food order, beverage requisitionDaily Retail break schedule and executionPrepare for and conduct morning and afternoon pre shift team meetingsCheck off side work lists for Starbucks and Provisions teamsDaily division void log follow up & accountabilityDaily Provisions merchandise pullStarbucks cash tip distributionStoreroom walkthroughDaily TAS management & candidate interviewsReview daily AVERO commentary, Assistant Retail manager follow up and accountabilitySilverware Champion dutiesUpdate TrelloWeekly Meetings & TasksPrepare agenda and facilitate weekly retail leads meetingReview and submit weekly buyers reports for all shops, Retail Manager to approve, Retail leads follow up and accountabilityWeekly direct report one on one meetingsWeekly one on one with Retail ManagerAttend and present division update in weekly OPS meeting with Retail ManagerReview and submit retail commissionsReview and submit Starbucks Hours for GratuityReview and submit bi-weekly Timesaver reports to Payroll , Retail Manager to approveMonthly Meetings & TasksPrepare and facilitate monthly P&L reviewPrepare P&L commentary and review with Retail ManagerCreate, schedule, and execute internal health inspections with Retail SupervisorCreate and distribute Monthly Budget CalendarsExecute monthly shop inventories in partnership with Retail Storeroom ManagerQuarterly Meetings & TasksCreate and schedule quarterly shop deep cleaningReview Team training needs developing training programsAnnual Meetings & TasksSubmit Retail leads reviews/ developmental plans, Retail Manager to ApproveEnsure completion of all shops hourly reviews and development plans, Retail manager to ApproveOther Operating Purchase Requests & ApprovalsAssistant Retail Managers to submit purchase request to Retail Manager to review with Director of RetailPurchase requests are approved by Director of Retail
Qualifications
3+ Years Retail Sales Management ExperienceMust be fluent in Timesaver, Excel, Word, Power Point, Publisher, POSMust have Maricopa County Food Handlers Card and AZ Liquor Server CertificationProven ability to drive sales results through a strong level of business acumenDemonstrated success in talent development/managementStrong communication skills and ability to foster a customer focused selling cultureAvailability for varied weekly shifts including weekend, closing and peak shifts
Additional Information
Your team and working environment:
A team of Heartists that are committed to working together, supporting each other, and providing the best guest experience, Feel Valued, Feel Sparked, We Are OneOur commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talentWhy work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS