ITCommence Inc
Technical Support Engineer
ITCommence Inc, Detroit, Michigan, United States, 48228
- Local candidates only.
- Duration: 1 year with extension likely
- Please note: This is a fully in-person position. Candidates for this role will be required to be ONSITE 5x a week at 3062 W Grand Blvd, Detroit, MI, 48202.
Top Skills & Years of Experience Required:
- Minimum of 3+ years of IT experience is required.
- Minimum of 3+ years of customer service experience is required.
This position serves as an analyst performing a wide range of professional assignments in an Information Technology environment. Serving as a technical expert, provides problem diagnosis, implementation, administration, support and maintenance of computer hardware, software and network products. Analyst provides on-site or remote access diagnosis and resolution of computer hardware and software problems using a highly integrated and specialized set of diagnostic tools with elevated privileges. The position also serves to lead, coordinate and oversee teams that work on processes, procedures and technical specifications; plans, designs and oversees analytical and technical assignments and the implementation of computer hardware, software and network components.
Education:
Information Technology Programmer/Analyst P11/12
Possession of a Bachelor's degree with 21 semester (32 term) credits in one or a combination of the following: computer science, data processing, computer information systems, data communications, networking, systems analysis, computer programming, information assurance, IT project management or mathematics.
Experience:
Information Technology Programmer/Analyst P11
No specific type or amount is required.
Information Technology Programmer/Analyst 12
Two years of professional experience equivalent to an Information Technology Infrastructure or Programmer/Analyst P11.
Alternate Education and Experience:
Information Technology Programmer/Analyst P11 - 12
Possession of an associate’s degree with 16 semester (24 term) credits in computer science, information assurance, data processing, computer information, data communications, networking, systems analysis, computer programming, IT project management, or mathematics and two years of experience as an application programmer, computer operator, or information technology technician; or two years (4,160 hours) of experience as an Information Technology Student Assistant may be substituted for the education requirement.
OR
Educational level typically acquired through completion of high school and four years of experience as an application programmer, computer operator, information technology technician, or four years (8,320 hours) of experience as an Information Technology Student Assistant may be substituted for the education requirement.
Essential duties of this position:
Communicate effectively, both orally and in writing, with users, unit staff and Managers.
Maintain a broad system knowledge, knowledge of computer related equipment, and end user software.
Analyze operational problems.
Investigate alternative solutions and potential risk.
Initiate corrective action.
Record and report status.
Teach and assist other staff and users.
Project management.
Server support.
Telecommunications support.
Database systems support.
Enforce security standards.
Job Type:
Contract
Pay:
$40.00 - $45.00 per hour
Compensation Package:
Hourly pay.
Schedule:
8 hour shift.
Experience:
Technical support: 4 years (Required).
Computer hardware and software problems: 4 years (Required).
Technical support: Applications, Hardware, Software: 4 years (Required).
Network components, Application Installations: 4 years (Required).
Maintaining Server backups: 3 years (Required).
Location:
Detroit, MI 48202 (Required).
Work Location:
In person
#J-18808-Ljbffr
- Duration: 1 year with extension likely
- Please note: This is a fully in-person position. Candidates for this role will be required to be ONSITE 5x a week at 3062 W Grand Blvd, Detroit, MI, 48202.
Top Skills & Years of Experience Required:
- Minimum of 3+ years of IT experience is required.
- Minimum of 3+ years of customer service experience is required.
This position serves as an analyst performing a wide range of professional assignments in an Information Technology environment. Serving as a technical expert, provides problem diagnosis, implementation, administration, support and maintenance of computer hardware, software and network products. Analyst provides on-site or remote access diagnosis and resolution of computer hardware and software problems using a highly integrated and specialized set of diagnostic tools with elevated privileges. The position also serves to lead, coordinate and oversee teams that work on processes, procedures and technical specifications; plans, designs and oversees analytical and technical assignments and the implementation of computer hardware, software and network components.
Education:
Information Technology Programmer/Analyst P11/12
Possession of a Bachelor's degree with 21 semester (32 term) credits in one or a combination of the following: computer science, data processing, computer information systems, data communications, networking, systems analysis, computer programming, information assurance, IT project management or mathematics.
Experience:
Information Technology Programmer/Analyst P11
No specific type or amount is required.
Information Technology Programmer/Analyst 12
Two years of professional experience equivalent to an Information Technology Infrastructure or Programmer/Analyst P11.
Alternate Education and Experience:
Information Technology Programmer/Analyst P11 - 12
Possession of an associate’s degree with 16 semester (24 term) credits in computer science, information assurance, data processing, computer information, data communications, networking, systems analysis, computer programming, IT project management, or mathematics and two years of experience as an application programmer, computer operator, or information technology technician; or two years (4,160 hours) of experience as an Information Technology Student Assistant may be substituted for the education requirement.
OR
Educational level typically acquired through completion of high school and four years of experience as an application programmer, computer operator, information technology technician, or four years (8,320 hours) of experience as an Information Technology Student Assistant may be substituted for the education requirement.
Essential duties of this position:
Communicate effectively, both orally and in writing, with users, unit staff and Managers.
Maintain a broad system knowledge, knowledge of computer related equipment, and end user software.
Analyze operational problems.
Investigate alternative solutions and potential risk.
Initiate corrective action.
Record and report status.
Teach and assist other staff and users.
Project management.
Server support.
Telecommunications support.
Database systems support.
Enforce security standards.
Job Type:
Contract
Pay:
$40.00 - $45.00 per hour
Compensation Package:
Hourly pay.
Schedule:
8 hour shift.
Experience:
Technical support: 4 years (Required).
Computer hardware and software problems: 4 years (Required).
Technical support: Applications, Hardware, Software: 4 years (Required).
Network components, Application Installations: 4 years (Required).
Maintaining Server backups: 3 years (Required).
Location:
Detroit, MI 48202 (Required).
Work Location:
In person
#J-18808-Ljbffr