Application/ Systems Analyst, Sr. (ESOM)

Founded in 2003, IT Concepts’ core values – customer-centricity, teamwork, driven to deliver, innovation, and integrity – ensure we work together to be the best, realize objectives, and make a positive impact in our communities. We intentionally created and sustain our ITC culture that embraces change, experimentation, continuous learning, and improvement. We bring our design thinking problem-solving approach that challenges assumptions, prioritizes curiosity, and invites complexity to deliver innovative, efficient, and practical solutions. As we continue to grow in the support of our government customers, we are looking for driven and innovative individuals to join our team.IT Concepts, Inc. (ITC) is seeking an experienced Application/Systems Analyst, Sr. to support our VA-ESOM—End Point Support and Operations Monitoring contract across the United States. A Senior Applications/System Analyst must have extensive IT experience in the analysis, design, and integration of information systems and commercial-off-the-shelf (COTS) and development software. Must be well versed in understanding structured analysis and design methodologies for the translation of systems requirements from business needs with a proven track record. Must be able to evaluate cost factors and risk.Responsibilities:Provide support to enhance Event Management (EM) capabilities, which entails 24x7x365 real-time surveillance and security support, continuous dashboard monitoring, in-depth alert analysis, and early detection capabilities.Notify system owners of issues detected by monitoring tools to maintain optimal system health, typically within 15 minutes.Assess the current VA monitoring environment and propose targeted improvements to enhance functionality and efficiency.Assist in refining the monitoring processes and ensuring the robustness of the VA’s application infrastructure.Provide application performance monitoring to ensure that critical applications, services, and technology systems meet established expectations for optimized performance, availability, and a consistent end-user experience.Provide industry expertise and troubleshooting knowledge transfer for the use of monitoring tools to find the root cause(s) of performance issues.Provide knowledge to helpdesk staff and Information Technology Specialist (ITS) staff on the use of monitoring diagnostic tools to pinpoint production issues.Recommend policies and procedures in response to incidents and alerts.Provide after-action analysis of major incidents identifying the impact.Recommend standards, policies, and procedures related to the use of application performance monitoring and availability in the pre-production and production environments for Government approval.Location:

United States- Telework options. Able to travel as needed.Minimum Requirements:Bachelor's degree in computer science, electronics engineering or other engineering or technical discipline.5 years of relevant experience.8 years of additional relevant experience may be substituted for education.Experience monitoring and analyzing application performance, desktop performance, and availability monitoring/reporting using tools such as AppDynamics, Orion SolarWinds, Dynatrace, Splunk, Science Logic (SL1), and others.Ability to serve as a subject matter expert (SMEs) for application performance monitoring tools for new and onboarded applications, services, and provide onboard presentations during routine health checks.Clearance Requirement:US Citizen or Green card holder.Willing and able to get a Public Trust Suitability clearance.The Company:We believe in generating success collaboratively, enabling long-term mission success, and building trust for the next challenge. With you as our partner, let’s solve challenges, think innovatively, and maximize impact. As a valued member of our team, you have the unique opportunity to work in a diverse range of technology and business career paths, all while supporting our nation and delivering innovative technology solutions.How to Apply:To apply to IT Concept Positions- Please click on the: “Apply for this Job” button at the bottom of this Job Description or the button at the top: “Application.” Please upload your resume and complete all the application steps. You must submit the application for IT Concepts to consider you for a position. If you need alternative application methods, please email

careers@useitc.com

and request assistance.

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