HTK
ITSM Developer
HTK, Oregon, Illinois, United States, 61061
Select how often (in days) to receive an alert:ITSM Developer
Your role:Team member to ITSM development team to provide ITSM tool implementation, customisation and on-going support for a HKSAR government sector customer. Other than standard software maintenance contract, all work is carried out in-house.Non-Managerial role, reporting directly to ITSM development team supervisor.Non-Shift Duty Role, but out of office hour support is expected.To succeed in this role:Mandatory CriteriaUniversity graduate.Minimum 2 Years hands-on experience in implementation, customisation of OpenText Service Automation X (SMAX), Incident Management, Change Management, Problem Management and uCMDB modules.Experienced in ITIL Process such as Incident Management, Change Management and Problem management, configuration management.Hands-on experience in the following tasks:Based on already defined ITIL IM, CM, PM processes, customise and configure OpenText Service Automation X (SMAX) ITSM tool to support the organisation’s ITIL processes.Provide 7x24 ongoing support services to ITSM tools.Mandatory Certificates required:ITIL Intermediate Level or above; ORITIL 4 Strategic Leader; ORITIL 4 Managing Professional.Proficient in both written and spoken English and Chinese.
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Your role:Team member to ITSM development team to provide ITSM tool implementation, customisation and on-going support for a HKSAR government sector customer. Other than standard software maintenance contract, all work is carried out in-house.Non-Managerial role, reporting directly to ITSM development team supervisor.Non-Shift Duty Role, but out of office hour support is expected.To succeed in this role:Mandatory CriteriaUniversity graduate.Minimum 2 Years hands-on experience in implementation, customisation of OpenText Service Automation X (SMAX), Incident Management, Change Management, Problem Management and uCMDB modules.Experienced in ITIL Process such as Incident Management, Change Management and Problem management, configuration management.Hands-on experience in the following tasks:Based on already defined ITIL IM, CM, PM processes, customise and configure OpenText Service Automation X (SMAX) ITSM tool to support the organisation’s ITIL processes.Provide 7x24 ongoing support services to ITSM tools.Mandatory Certificates required:ITIL Intermediate Level or above; ORITIL 4 Strategic Leader; ORITIL 4 Managing Professional.Proficient in both written and spoken English and Chinese.
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