Nesco Resource
Lockbox Application Analyst
Nesco Resource, Brooklyn, Ohio, United States,
JOB SUMMARY:This role will support multiple functions and processes within Lockbox in Payment and Deposit Operations, focusing primarily on working with Service and Support teams in procedure development, testing, and creating scripts for testing. Payment and Deposit Operations fosters a culture founded on accountability, teamwork, leadership, intellectual curiosity and a balanced foundation between work and personal life. As an analyst, you will develop industry expertise and detailed product knowledge, and drive execution of strategic initiatives.
ESSENTIAL JOB FUNCTIONSPrimary responsibility is providing operation support of Lockbox applications, and additional areas of support, as assigned. Job functions of an Operations analyst include:Create, edit, and test application and operational procedures for Lockbox Operations and Support.Write and execute test scripts for operational testing of applications in process improvement projects.Perform business analysis for payment and deposit applications as assigned; applications can include mainframe, PC, distributed systems, databases, and/or web-based applications.Mine data from primary and secondary sources often using complex joins across multiple datasets.Play a leadership role in providing ongoing production support within Payment and Deposit Operations applications and processes; act as first line of contact for user reported inquiries and problems; perform problem reporting, tracking, resolution, root cause analysis and identification of preventative measures.Deliver high quality support and great service to our internal/external partners and clients.Active participation and guidance as it relates to Lockbox, and the associated applications/systems, process initiatives and projects.Translate business needs and requirements to Technology partners; translate technical material to the Loan, Payment, and Operational Services Process Areas and Lines of Business.Display strong problem solving through ability to analyze qualitative, operational & financial data.Demonstrate strong interpersonal, influencing and relationship building skills; must show the ability to work cross functionally with a variety of different personality types.Effectively communicate with senior management.Exhibit a high degree of adaptability & intellectual curiosity, comfortable with ambiguity.Show exceptional teamwork and collaboration.
REQUIRED QUALIFICATIONSBachelor's Degree or equivalent experience of ideally 2 years in an operational or support environment. Attention to detail in documenting and implementing requirements. Highly organized, detail-oriented with the ability to thoroughly analyze and resolve issues. Excellent written and verbal communication skills. Ability to effectively manage change. Ability to stay on top of task assignments. Strong decision making and analytical skills. Ability to facilitate research and resolution of sometimes less-than-straight-forward issues. Strong aptitude to technology based tools and databases (i.e., Excel, Access). Interest, willingness and ability to assimilate information quickly and succinctly. Works well in a team-based environment.
PREFERRED QUALIFICATIONS1-2 years of Operational Analyst experience. Technically savvy in relation to Windows systems and software. Experience in Excel and Jira with an ability to manage large data sets, creating summary views using pivots tables, data graphs/visualization.
Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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ESSENTIAL JOB FUNCTIONSPrimary responsibility is providing operation support of Lockbox applications, and additional areas of support, as assigned. Job functions of an Operations analyst include:Create, edit, and test application and operational procedures for Lockbox Operations and Support.Write and execute test scripts for operational testing of applications in process improvement projects.Perform business analysis for payment and deposit applications as assigned; applications can include mainframe, PC, distributed systems, databases, and/or web-based applications.Mine data from primary and secondary sources often using complex joins across multiple datasets.Play a leadership role in providing ongoing production support within Payment and Deposit Operations applications and processes; act as first line of contact for user reported inquiries and problems; perform problem reporting, tracking, resolution, root cause analysis and identification of preventative measures.Deliver high quality support and great service to our internal/external partners and clients.Active participation and guidance as it relates to Lockbox, and the associated applications/systems, process initiatives and projects.Translate business needs and requirements to Technology partners; translate technical material to the Loan, Payment, and Operational Services Process Areas and Lines of Business.Display strong problem solving through ability to analyze qualitative, operational & financial data.Demonstrate strong interpersonal, influencing and relationship building skills; must show the ability to work cross functionally with a variety of different personality types.Effectively communicate with senior management.Exhibit a high degree of adaptability & intellectual curiosity, comfortable with ambiguity.Show exceptional teamwork and collaboration.
REQUIRED QUALIFICATIONSBachelor's Degree or equivalent experience of ideally 2 years in an operational or support environment. Attention to detail in documenting and implementing requirements. Highly organized, detail-oriented with the ability to thoroughly analyze and resolve issues. Excellent written and verbal communication skills. Ability to effectively manage change. Ability to stay on top of task assignments. Strong decision making and analytical skills. Ability to facilitate research and resolution of sometimes less-than-straight-forward issues. Strong aptitude to technology based tools and databases (i.e., Excel, Access). Interest, willingness and ability to assimilate information quickly and succinctly. Works well in a team-based environment.
PREFERRED QUALIFICATIONS1-2 years of Operational Analyst experience. Technically savvy in relation to Windows systems and software. Experience in Excel and Jira with an ability to manage large data sets, creating summary views using pivots tables, data graphs/visualization.
Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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