Total IT Global
Technical Support Engineer
Total IT Global, Naperville, Illinois, United States, 60564
Tasks
Provide first/second level contact and problem resolution for customer issues.
Work with Third Party Vendors to remediate complex AV issues as needed.
Provide timely communication on issue status and resolution.
Maintain ticket updates for all reported incidents.
Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, and other authorized desktop applications.
Have basic knowledge of Mac operating system to support Apple PC users.
Install, upgrade, support and troubleshoot printers and computer hardware.
Perform general preventative maintenance tasks on computers, laptops, and printers.
Perform remedial repairs on desktops, laptops, printers, and other authorized peripheral equipment.
Use diagnostic tools to troubleshoot problems associated with network connectivity and workstation hardware/software.
Have broad experience in IT with a basic understanding of networks, servers, audio/visual, smart devices, and telecoms.
This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.
RequirementsDuties & Responsibilities
Provide support on Client Windows platform for desktop/end user technologies, collaboration tools, mobile technologies, and printing. This includes support for laptop/mobile devices, video conferencing, and network/remote access. This position works collaboratively with the Service Desk for end user break/fix and other support functions.
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Provide first/second level contact and problem resolution for customer issues.
Work with Third Party Vendors to remediate complex AV issues as needed.
Provide timely communication on issue status and resolution.
Maintain ticket updates for all reported incidents.
Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, and other authorized desktop applications.
Have basic knowledge of Mac operating system to support Apple PC users.
Install, upgrade, support and troubleshoot printers and computer hardware.
Perform general preventative maintenance tasks on computers, laptops, and printers.
Perform remedial repairs on desktops, laptops, printers, and other authorized peripheral equipment.
Use diagnostic tools to troubleshoot problems associated with network connectivity and workstation hardware/software.
Have broad experience in IT with a basic understanding of networks, servers, audio/visual, smart devices, and telecoms.
This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.
RequirementsDuties & Responsibilities
Provide support on Client Windows platform for desktop/end user technologies, collaboration tools, mobile technologies, and printing. This includes support for laptop/mobile devices, video conferencing, and network/remote access. This position works collaboratively with the Service Desk for end user break/fix and other support functions.
#J-18808-Ljbffr