Rhymebiz
IT Systems Engineer - Madison, WI
Rhymebiz, Madison, Wisconsin, us, 53774
Locations:
Madison, WI
Type:
Full Time
Min. Experience:
Mid Level
Rhyme is a leading provider of IT services, office technology and products. We’re committed to solving all of our clients’ needs and providing them with the best customer experience by having the best people on our team.The IT Systems Engineer helps clients succeed through proper analysis, planning, implementing, configuring, administering, troubleshooting and maintaining of their IT environment. This position is also responsible for providing network infrastructure related pre- and post-sales technical support to the sales department. The incumbent for this position will spend a large portion of working hours in the field and must be willing and able to travel, by vehicle, to our offices and clients across Wisconsin and northern Illinois.BENEFITS:
8 hours of paid time off to volunteer in your community.Tuition reimbursement program - If you want to go back to further your education, Rhyme will help with $5k covered per calendar year.Comprehensive benefits package that includes: Medical, Dental, Vision, HRA, Life, Disability and 401k (w/ competitive match).Annual company events (picnics, holiday parties, and sports outings) to get to know your teammates.Rhyme University Training and onboarding plans to prepare you for success.A team of talented coworkers who support your efforts and care about your accomplishments.RESPONSIBILITIES:
Perform remote and onsite service calls for Managed IT clients.Perform the implementation, configuration, and administration of:Security Appliances including Meraki, Barracuda, and Datto/Open MeshWireless NetworksVirtual Private Networking including SSL, IPSEC Remote Access and Site to Site VPNsMicrosoft Server Operating SystemsMicrosoft Server Applications including SQL and ExchangeMicrosoft Cloud Services (Azure, Office 365)VMWare Data Center Virtualization ProductsEnterprise antivirus solutionsMicrosoft Windows 10 and newer operating systemsCommon accounting and line of business applications including QuickBooks and SagePerform Malware identification and removal including manual methods.Maximize client PC and network infrastructure uptime utilizing industry standard best practices.Provide network infrastructure pre- and post-sales technical support to sales staff including attendance of client meetings, as required.Consult on network infrastructure related changes that may benefit the client including solution design, proposal generation, and presentation.Provide training to clients and Rhyme on applicable products or technologies.Maintain up to date knowledge through vendor led training and self-study.EXPERIENCE:
Associates degree in Information Technology field, Bachelor’s degree preferred.Previous experience as an MSP, IT Consultant or Outsourced IT Provider preferred.Previous experience in small business network administration, including cabling and communication infrastructure, power requirements, switching, routing, firewall, endpoint and server security solutions, desktop and server operation systems, network and database applications, disaster recovery planning, and restoration for 1-100 workstation networks.Proficiency in basic math, written & oral communications and Microsoft Office are required.Ability to prioritize and manage multiple clients and demands of the role.Working knowledge of all of the following:Internet Protocol (IP) addressingMicrosoft Desktop and Network Operating SystemsMicrosoft Server ApplicationsVirtualizationCommon Backup and Network Utility Applications from partnersCommon Security Applications from partnersSimple Mail Transfer Protocol (SMTP)Domain Name System (DNS)Server Message Block/ Common Internet File System (SMB/CIFS)Redundant Array of Inexpensive Disks (RAID)Command line troubleshooting toolsPacket capturing toolsValid driver’s license and clean driving record, with the ability to travel up to 30% of the time.Current industry certifications such as MCSE, MCITP, Comptia A+, Net+, CCNA are desired.This is an opportunity for the right person to grow with an exciting company on a mission to provide the best Client experience by having the best people.We are currently interviewing for a position in the Madison area, contact us for more details.
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Madison, WI
Type:
Full Time
Min. Experience:
Mid Level
Rhyme is a leading provider of IT services, office technology and products. We’re committed to solving all of our clients’ needs and providing them with the best customer experience by having the best people on our team.The IT Systems Engineer helps clients succeed through proper analysis, planning, implementing, configuring, administering, troubleshooting and maintaining of their IT environment. This position is also responsible for providing network infrastructure related pre- and post-sales technical support to the sales department. The incumbent for this position will spend a large portion of working hours in the field and must be willing and able to travel, by vehicle, to our offices and clients across Wisconsin and northern Illinois.BENEFITS:
8 hours of paid time off to volunteer in your community.Tuition reimbursement program - If you want to go back to further your education, Rhyme will help with $5k covered per calendar year.Comprehensive benefits package that includes: Medical, Dental, Vision, HRA, Life, Disability and 401k (w/ competitive match).Annual company events (picnics, holiday parties, and sports outings) to get to know your teammates.Rhyme University Training and onboarding plans to prepare you for success.A team of talented coworkers who support your efforts and care about your accomplishments.RESPONSIBILITIES:
Perform remote and onsite service calls for Managed IT clients.Perform the implementation, configuration, and administration of:Security Appliances including Meraki, Barracuda, and Datto/Open MeshWireless NetworksVirtual Private Networking including SSL, IPSEC Remote Access and Site to Site VPNsMicrosoft Server Operating SystemsMicrosoft Server Applications including SQL and ExchangeMicrosoft Cloud Services (Azure, Office 365)VMWare Data Center Virtualization ProductsEnterprise antivirus solutionsMicrosoft Windows 10 and newer operating systemsCommon accounting and line of business applications including QuickBooks and SagePerform Malware identification and removal including manual methods.Maximize client PC and network infrastructure uptime utilizing industry standard best practices.Provide network infrastructure pre- and post-sales technical support to sales staff including attendance of client meetings, as required.Consult on network infrastructure related changes that may benefit the client including solution design, proposal generation, and presentation.Provide training to clients and Rhyme on applicable products or technologies.Maintain up to date knowledge through vendor led training and self-study.EXPERIENCE:
Associates degree in Information Technology field, Bachelor’s degree preferred.Previous experience as an MSP, IT Consultant or Outsourced IT Provider preferred.Previous experience in small business network administration, including cabling and communication infrastructure, power requirements, switching, routing, firewall, endpoint and server security solutions, desktop and server operation systems, network and database applications, disaster recovery planning, and restoration for 1-100 workstation networks.Proficiency in basic math, written & oral communications and Microsoft Office are required.Ability to prioritize and manage multiple clients and demands of the role.Working knowledge of all of the following:Internet Protocol (IP) addressingMicrosoft Desktop and Network Operating SystemsMicrosoft Server ApplicationsVirtualizationCommon Backup and Network Utility Applications from partnersCommon Security Applications from partnersSimple Mail Transfer Protocol (SMTP)Domain Name System (DNS)Server Message Block/ Common Internet File System (SMB/CIFS)Redundant Array of Inexpensive Disks (RAID)Command line troubleshooting toolsPacket capturing toolsValid driver’s license and clean driving record, with the ability to travel up to 30% of the time.Current industry certifications such as MCSE, MCITP, Comptia A+, Net+, CCNA are desired.This is an opportunity for the right person to grow with an exciting company on a mission to provide the best Client experience by having the best people.We are currently interviewing for a position in the Madison area, contact us for more details.
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