City of Savannah
Neighborhood Services Liaison - Office of the City Manager
City of Savannah, Savannah, Georgia, United States, 31441
Are you looking for a career with purpose? If so, we have the perfect opportunity for you as a Neighborhood Services Liaison. This position serves as the City Manager's primary citizens services team by providing rapid and complete responses to resident constituent requests, complaints, and questions. This team is a key resource for the community as it supplies a direct link between District residents, the City Manager, and the Government of the City of Savannah.We offer an excellent benefits package to include health, dental and vision, defined contribution plan (457b), life insurance, wellness programs, vacation, sick leave, paid holidays, employee assistance program, tuition reimbursement, and more!Responsibilities:
Serve as the primary liaison to neighborhoods and neighborhood organizations on behalf of the City Manager.Regularly attend community/neighborhood meetings, provide updates, note resident concerns, and coordinate with appropriate City departments to address issues and provide updates to residents.Outreach to neighborhood associations to confirm meeting schedules and post to the City’s website calendar; make revisions as needed.Meet onsite with residents to hear concerns, review conditions, and connect to services.Coordinate community walk-throughs with neighborhood leaders and City departments, planning schedules and routes, recording resident concerns, noting responsible departments, and reporting on the status and resolution of issues.Receive resident requests and complaints, investigate concerns, assess conditions, and coordinate across City departments and outside agencies to address and resolve concerns, track and report follow-up activities. Make recommendations to improve conditions.Research issues, ordinances, policies, resources, and best practices to guide and assist neighborhood associations and make recommendations to the City Manager.Maintain a network of available resources.Share information and assist neighborhoods with priority issues and needs. Ensure residents and neighborhood leaders are informed and involved in issues impacting their neighborhoods, i.e., government and other public services, alcohol beverage license applications, major development, crime prevention activities, local planning efforts, public hearings, zoning issues, and other initiatives needing resident feedback.Plan meetings, activities, and events on behalf of the City Manager’s office and in conjunction with neighborhood leaders; market City and partner events and assist with event implementation.Work in conjunction with the City’s Revenue Department to notify neighborhood organizations of alcohol beverage license requests/renewals in their neighborhood that are coming before the City for approval. Coordinate meetings with applicants and neighborhood associations, when requested, noting any issues or agreements.Serve on various committees to support City and community initiatives.Perform other related duties as assigned.Minimum Requirements:
Bachelor's Degree in Sociology, Education, Social or Human Science, Business or Public Administration or related field supplemented by two (2) years of related experience in community organizing, outreach, coordination of services and projects; or an equivalent combination of education and experience.Must possess and maintain a valid state driver's license with an acceptable driving history.This is a critical workforce position.
Work Schedule:
Monday - Friday (hours vary)Work Location:
2 E. Bay Street Savannah, GAAdditional Requirements:
Background investigation, including supervised drug screen, post offer/pre-employment medical screen; and verification of education, certifications, and licenses required prior to employment.Knowledge, Skills & Abilities:
Knowledge of the principles and practices of municipal government.Knowledge of the principles and practices of community organizing.Knowledge of the policies, procedures, and activities of various community organizations.Knowledge of neighborhood demographics.Knowledge of modern office practices and procedures.Knowledge of volunteer recruitment and retention techniques.Knowledge of computers and other modern office equipment.Skill in developing short- and long-range plans.Skill in establishing priorities and organizing work.Skill in public and interpersonal relations.Skill in oral and written communication.Supervisory Controls:
The supervisor assigns work in terms of very general instructions. The supervisor spot-checks completed work for compliance with procedures and the nature and propriety of the final results.Guidelines:
Guidelines include city and department policies and procedures, grant regulations, and program requirements. These guidelines require judgment, selection, and interpretation in application.Complexity:
The work consists of varied community outreach, service coordination, and administrative duties. The need to coordinate activities with multiple groups and individuals contributes to the complexity of the position.Scope and Effect:
The purpose of this position is to coordinate City services to neighborhoods and increase responsiveness. Successful performance in this position results in an improved quality of life for area residents.Personal Contacts:
Contacts are typically with co-workers, members of the general public, and members of community organizations, non-profits, and other stakeholders.Purpose of Contacts:
Contacts are typically to give or exchange information, provide services, and resolve problems.Physical Demands:
The work is typically performed while sitting at a desk or table or while intermittently sitting, standing, or stooping. The employee occasionally lifts light or heavy objects.Work Environment:
The work is typically performed in an office or outdoors.Supervisory and Management Responsibility:
None.
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Serve as the primary liaison to neighborhoods and neighborhood organizations on behalf of the City Manager.Regularly attend community/neighborhood meetings, provide updates, note resident concerns, and coordinate with appropriate City departments to address issues and provide updates to residents.Outreach to neighborhood associations to confirm meeting schedules and post to the City’s website calendar; make revisions as needed.Meet onsite with residents to hear concerns, review conditions, and connect to services.Coordinate community walk-throughs with neighborhood leaders and City departments, planning schedules and routes, recording resident concerns, noting responsible departments, and reporting on the status and resolution of issues.Receive resident requests and complaints, investigate concerns, assess conditions, and coordinate across City departments and outside agencies to address and resolve concerns, track and report follow-up activities. Make recommendations to improve conditions.Research issues, ordinances, policies, resources, and best practices to guide and assist neighborhood associations and make recommendations to the City Manager.Maintain a network of available resources.Share information and assist neighborhoods with priority issues and needs. Ensure residents and neighborhood leaders are informed and involved in issues impacting their neighborhoods, i.e., government and other public services, alcohol beverage license applications, major development, crime prevention activities, local planning efforts, public hearings, zoning issues, and other initiatives needing resident feedback.Plan meetings, activities, and events on behalf of the City Manager’s office and in conjunction with neighborhood leaders; market City and partner events and assist with event implementation.Work in conjunction with the City’s Revenue Department to notify neighborhood organizations of alcohol beverage license requests/renewals in their neighborhood that are coming before the City for approval. Coordinate meetings with applicants and neighborhood associations, when requested, noting any issues or agreements.Serve on various committees to support City and community initiatives.Perform other related duties as assigned.Minimum Requirements:
Bachelor's Degree in Sociology, Education, Social or Human Science, Business or Public Administration or related field supplemented by two (2) years of related experience in community organizing, outreach, coordination of services and projects; or an equivalent combination of education and experience.Must possess and maintain a valid state driver's license with an acceptable driving history.This is a critical workforce position.
Work Schedule:
Monday - Friday (hours vary)Work Location:
2 E. Bay Street Savannah, GAAdditional Requirements:
Background investigation, including supervised drug screen, post offer/pre-employment medical screen; and verification of education, certifications, and licenses required prior to employment.Knowledge, Skills & Abilities:
Knowledge of the principles and practices of municipal government.Knowledge of the principles and practices of community organizing.Knowledge of the policies, procedures, and activities of various community organizations.Knowledge of neighborhood demographics.Knowledge of modern office practices and procedures.Knowledge of volunteer recruitment and retention techniques.Knowledge of computers and other modern office equipment.Skill in developing short- and long-range plans.Skill in establishing priorities and organizing work.Skill in public and interpersonal relations.Skill in oral and written communication.Supervisory Controls:
The supervisor assigns work in terms of very general instructions. The supervisor spot-checks completed work for compliance with procedures and the nature and propriety of the final results.Guidelines:
Guidelines include city and department policies and procedures, grant regulations, and program requirements. These guidelines require judgment, selection, and interpretation in application.Complexity:
The work consists of varied community outreach, service coordination, and administrative duties. The need to coordinate activities with multiple groups and individuals contributes to the complexity of the position.Scope and Effect:
The purpose of this position is to coordinate City services to neighborhoods and increase responsiveness. Successful performance in this position results in an improved quality of life for area residents.Personal Contacts:
Contacts are typically with co-workers, members of the general public, and members of community organizations, non-profits, and other stakeholders.Purpose of Contacts:
Contacts are typically to give or exchange information, provide services, and resolve problems.Physical Demands:
The work is typically performed while sitting at a desk or table or while intermittently sitting, standing, or stooping. The employee occasionally lifts light or heavy objects.Work Environment:
The work is typically performed in an office or outdoors.Supervisory and Management Responsibility:
None.
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