Amazon Web Services, Inc.
Software Development Manager GenAI, AWS Support, Kumo
Amazon Web Services, Inc., Bellevue, Washington, us, 98009
Minimum Requirements:
3+ years of engineering team management experience
7+ years of working directly within engineering teams experience
3+ years of designing or architecting (design patterns, reliability and scaling) of new and existing systems experience
8+ years of leading the definition and development of multi tier web services experience
Bachelor's degree
About Kumo:
Kumo (pronounced ‘Koo-mo’, the Japanese word for "cloud") is the global product and engineering organization for AWS Support. Kumo provides software and technology services that intelligently anticipate and resolve AWS customer needs, helping them adopt, optimize and operate within the AWS cloud at scale. Kumo’s products, used by AWS customers and the internal Amazonian Support teams that help them, are vital to ensuring exceptional customer experiences on AWS.
Key Job Responsibilities:
As a software development manager at Kumo, you will own one or more critical services that AWS customers use to reach support resources. Your product will be the gateway that leads customers to the people and tools of AWS Support. As the leader of the team, you will be responsible for setting the vision for the team and driving execution toward that vision. You will maintain a high operational bar; driving high availability and security of your product. You will hire and develop the best engineers. You will partner with product leaders to invent new ways to delight customers.
Team Culture:
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Work/Life Balance:
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture.
Inclusive Team Culture:
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empowers us to be proud of our differences.
Mentorship and Career Growth:
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Additional Responsibilities:
Experience in communicating with users, other technical teams, and senior leadership to collect requirements, describe software product features, technical designs, and product strategy
Experience in recruiting, hiring, mentoring/coaching and managing teams of Software Engineers to improve their skills, and make them more effective, product software engineers
Equal Opportunity Employment:
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Compensation:
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $166,400/year in our lowest geographic market up to $287,700/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience.
This position will remain posted until filled. Applicants should apply via our internal or external career site.
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3+ years of engineering team management experience
7+ years of working directly within engineering teams experience
3+ years of designing or architecting (design patterns, reliability and scaling) of new and existing systems experience
8+ years of leading the definition and development of multi tier web services experience
Bachelor's degree
About Kumo:
Kumo (pronounced ‘Koo-mo’, the Japanese word for "cloud") is the global product and engineering organization for AWS Support. Kumo provides software and technology services that intelligently anticipate and resolve AWS customer needs, helping them adopt, optimize and operate within the AWS cloud at scale. Kumo’s products, used by AWS customers and the internal Amazonian Support teams that help them, are vital to ensuring exceptional customer experiences on AWS.
Key Job Responsibilities:
As a software development manager at Kumo, you will own one or more critical services that AWS customers use to reach support resources. Your product will be the gateway that leads customers to the people and tools of AWS Support. As the leader of the team, you will be responsible for setting the vision for the team and driving execution toward that vision. You will maintain a high operational bar; driving high availability and security of your product. You will hire and develop the best engineers. You will partner with product leaders to invent new ways to delight customers.
Team Culture:
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Work/Life Balance:
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture.
Inclusive Team Culture:
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empowers us to be proud of our differences.
Mentorship and Career Growth:
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Additional Responsibilities:
Experience in communicating with users, other technical teams, and senior leadership to collect requirements, describe software product features, technical designs, and product strategy
Experience in recruiting, hiring, mentoring/coaching and managing teams of Software Engineers to improve their skills, and make them more effective, product software engineers
Equal Opportunity Employment:
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Compensation:
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $166,400/year in our lowest geographic market up to $287,700/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience.
This position will remain posted until filled. Applicants should apply via our internal or external career site.
#J-18808-Ljbffr