City of New York
IT Service Specialist Lv 1
City of New York, Lincoln, Nebraska, United States, 68511
The Bronx County District Attorney’s Office seeks a well-qualified staff whose diverse backgrounds contribute to serve the 1.4 million members of the Bronx County community and to pursue a safer Bronx through fair justice. Under the direction of the Supervisor of Technical Support and with independent initiative, staff must be capable of providing timely and effective desktop support.
JOB RESPONSIBILITIES:
Well versed in Windows desktop environments including Windows 11.Provide desktop support for approximately 1100 nodes.Demonstrate proficiency in TCP/IP, DHCP, SMTP, HTTP, FTP.Install and configure HP workstations, HP printers, switches, IP phones.Install and maintain Windows 11, Microsoft Office 365 – Word, Excel, Access, PowerPoint; Video codec.Active Directory - Joint workstation to Domain.Knowledge of Microsoft Windows 11 group policy.Knowledge of Microsoft Networking, understanding of DNS, DHCP, TCP/IP.Good working knowledge of VoIP Phones.Provide all other related support functions as required or assigned.
QUALIFICATIONS:
A Baccalaureate degree and a minimum of three (3) years prior desktop support experience or; High School diploma/GED and a minimum of five (5) years prior desktop support experience.A+ and Network Plus certifications preferred.A valid driver’s license with a minimum of two (2) years of driving experience is preferred.Ability to work in a fast-paced environment.Excellent customer service skills and the ability to organize information in a concise manner.Must be able to maintain a high degree of confidentiality.Excellent time management skills and strong desire and ability to multi-task in a fast-paced environment.Ability to work independently and effectively under deadlines.
Minimum Qualifications:
A certificate from an accredited technical school (approximately 675 hours) with a specialization in computer operations, and two years of satisfactory full-time computer operations experience, in a large-scale networked, multi-tiered, or mainframe computer environment, or two years of satisfactory data communications network experience working in a mainframe or multi-tiered computer environment; orA baccalaureate degree from an accredited college or university and three years of satisfactory full-time experience as described in "1" above; orA four-year high school diploma or its educational equivalent and four years of satisfactory full-time experience as described in "1" above; orA satisfactory combination of education and/or experience equivalent to "1", "2", or "3" above. However, all candidates must have at least two years of full-time experience as described in "1" above.
Additional Information:
This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.City Residency is not required for this position.The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
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JOB RESPONSIBILITIES:
Well versed in Windows desktop environments including Windows 11.Provide desktop support for approximately 1100 nodes.Demonstrate proficiency in TCP/IP, DHCP, SMTP, HTTP, FTP.Install and configure HP workstations, HP printers, switches, IP phones.Install and maintain Windows 11, Microsoft Office 365 – Word, Excel, Access, PowerPoint; Video codec.Active Directory - Joint workstation to Domain.Knowledge of Microsoft Windows 11 group policy.Knowledge of Microsoft Networking, understanding of DNS, DHCP, TCP/IP.Good working knowledge of VoIP Phones.Provide all other related support functions as required or assigned.
QUALIFICATIONS:
A Baccalaureate degree and a minimum of three (3) years prior desktop support experience or; High School diploma/GED and a minimum of five (5) years prior desktop support experience.A+ and Network Plus certifications preferred.A valid driver’s license with a minimum of two (2) years of driving experience is preferred.Ability to work in a fast-paced environment.Excellent customer service skills and the ability to organize information in a concise manner.Must be able to maintain a high degree of confidentiality.Excellent time management skills and strong desire and ability to multi-task in a fast-paced environment.Ability to work independently and effectively under deadlines.
Minimum Qualifications:
A certificate from an accredited technical school (approximately 675 hours) with a specialization in computer operations, and two years of satisfactory full-time computer operations experience, in a large-scale networked, multi-tiered, or mainframe computer environment, or two years of satisfactory data communications network experience working in a mainframe or multi-tiered computer environment; orA baccalaureate degree from an accredited college or university and three years of satisfactory full-time experience as described in "1" above; orA four-year high school diploma or its educational equivalent and four years of satisfactory full-time experience as described in "1" above; orA satisfactory combination of education and/or experience equivalent to "1", "2", or "3" above. However, all candidates must have at least two years of full-time experience as described in "1" above.
Additional Information:
This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.City Residency is not required for this position.The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
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