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Duly Healthcare

Senior Systems Engineer

Duly Healthcare, Downers Grove, Illinois, United States, 60516


Senior Systems Engineer - Downers Grove, IL - Information TechnologyPosition Highlights:Full-Time, 40 hoursHours: Monday-Friday; 8 a.m. to 5:00 p.m.Location: Downers Grove, ILTravel: In office as needed.Benefits:Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance and medical coverage at 100% (after deductible) when utilizing a Duly provider.Employer provided life and disability insurance.$5,250 Tuition Reimbursement per year.Immediate 401(k) match.40 hours paid volunteer time off.A culture committed to Diversity, Equity, and Inclusion (DEI) and Social Impact.12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members.The Senior Systems Engineer is responsible for architecting, implementing and supporting Duly Clinical and Administrative office(s) systems infrastructure for critical reliability and maximum uptime. This role will serve as a systems expert and responsibilities will entail recommending and supporting the selection, development, deployment, monitoring, maintenance, and enhancement of Duly’s compute and storage technologies.

ResponsibilitiesWhat you will do:Design, implement and maintain (break/fix) all compute and storage technologies including Cisco UCS/HyperFlex, VMware, Citrix, Windows, Azure, AWS and NetApp (70%)

Establish and maintain the physical and logical architecture of all componentsPerform Active Directory, GPO, DHCP, DNS, DFS, ADFS AdministrationDiagnose and resolve complex configuration and troubleshooting issues within a multi-vendor, multi-site infrastructure.Ensure system fail-over capabilities between critical operational components and data centersDesign and implement Azure Virtual Desktop environmentsPublic Cloud Administration (Azure, AWS, IBM)Azure IAAS, Server/Network/Storage Buildout, Automation and MaintenanceMicrosoft Entra ID (Azure AD) and Entra Connect Sync/Cloud SyncAzure IAAS and Azure Virtual Desktop capacity planning and cost control

Create and maintain documentation on process/procedure related to systems design, monitoring, security, and disaster recovery (10%)

Ensure all compute and storage topology, technology solutions, team and individual workflow is documented and updated regularlyEstablish and maintain technical standards and configurationsDocument and perform change requests/management as necessary

Establish, monitor, evaluate, and report key performance and key risk indicators (KPIs and KRIs) to provide leadership with visibility into the effectiveness and health of Systems Infrastructure (10%)

Monitors systems operations to identify performance and capacity issuesIdentifies utilization and performance issuesDevelops plans and implements new technologies and services to satisfy capacity and performance requirements

Leadership Responsibilities (10%)

Provide technical guidance or training to mid-level and junior staffHandle escalations, resolve issues for mid-level and junior staff

QualificationsEducation:Bachelor’s Degree in Business, Information Systems, or related fieldExperience:7+ years of experience administering complex systems environments

Microsoft Windows Operating Systems (2012 and newer)Active Directory Forests, Domains, DNS, DHCP, Group Policy and Organizational UnitsWindows Security Patching Solutions such as WSUS, Ivanti, IBM Big FixWindows Scripting and Automation including but not limited to Windows PowerShell

5+ years of experience

Public Cloud Administration (Azure, AWS, IBM)VMware vSphere (6.x and newer)Microsoft Exchange Hybrid and/or Exchange OnlineEnterprise Storage Solutions (NetApp, Dell/EMC, VMWare vSAN, Cisco Hyperflex)Enterprise Backup Solutions (Rubrik, Cohesity, Dell/EMC)Previous healthcare experience is a plus

Strong proficiency with Microsoft 365 Applications and ToolsetsDeep expertise with Azure IAAS, Server/Network/Storage Buildout, Automation and Maintenance.Strong knowledge of VDI/DaaS (Azure AVD)License / Registration / Certification:Microsoft Certification required.Certified Information Systems Security Professional (CISSP) is a plus

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