Application Specialist

Wavetronix is looking for an Applications Specialist who is eager to help solve customer technical problems and professionally walk them through the installation, training, and support of new and existing products.Preferred Qualifications:Self-starter/Self-motivatedAbility to travel 50%Minimum of 5 years of experience in technological integration or technical salesA successful Applications Specialist will:Exhibit Wavetronix core values:People First: demonstrates professional behavior, is a stabilizing team influence, and builds the team upward.Growth Mindset: works to constantly improve processes and improve personally.Innovation Driven: has ability to solve problems.Responsibilities:Master installation and configuration of Wavetronix core productsDemonstrate and troubleshoot Wavetronix productsBuild positive relationships with customersBe self-motivated and enjoy working on and with teamsHave clear written and verbal communication skillsBe intrinsically motivated and enjoy working with the customerAble to work flexible shifts and adapt workflow to changing project schedulesHave previous field service experience in traffic signal/ITS cabinets (at least 5 years)Provide technical training (typically up to 10 people) on products as needed either in the field or in officeHave the ability to give technical presentationsReview plans and design Wavetronix products into projectsConduct technical site surveysProvide service and customer support both in the field and over the phoneHelp manage all on-site installation/configuration of productsDiagnose errors or technical problems and determine proper solutionsDocument processes and produce timely and detailed trip reportsCooperate with the team and share information across the organizationComprehend customer requirements and make appropriate recommendationsKeep track of current projects and support cases in CRMHave a basic understanding of networkingBe excited about personal development and eager to engage in development trainingTravel as required within and between territoriesTechnical degree (EE, EET) or certifications in ITS/traffic industry preferredCore Competencies:More specifically, the successful Applications Specialist will exhibit core competencies based on an aggressive training schedule as follows:3 Month Milestones:Understand company core values, strategies, and initiativesDemonstrate functional knowledge to troubleshoot, test, repair, and service Wavetronix technical equipmentAble to effectively use mobile tools and applicationsHave a positive relationship with Wavetronix customersAble to understand and effectively communicate technical procedures and processes to the customerComprehend customer requirements and make appropriate recommendations to the clientEffectively communicate and cooperate with Technical Services and share information across the organization6 Month Milestones:Master installation and configuration of Wavetronix productsDemonstrate the ability to troubleshoot, test, repair, and service technical equipmentDemonstrate functional knowledge of Wavetronix non-core product line12 Month Milestones:Ability to install, configure, troubleshoot, and demonstrate all Wavetronix productsLearn intersection and controller cabinet basic operationPerform at least 5 solo technical customer visitsWavetronix is the leader in Radar in the Intelligent Traffic Industry. Our best Applications Specialists can work with all kinds of people, from roadside technicians to city planners and engineers. Candidates must be able to communicate effectively via email, phone, and in person. Candidates should be willing to get their hands dirty and solve the customer’s problem, document the problem, and teach others how they solved that problem.About Wavetronix:Wavetronix' purpose is to enable rewarding careers and foster personal development. Today, we meet that purpose by creating innovative technologies that make the world's roads safer and more efficient. Our core values include putting people first and embracing a growth mindset. We lead with insight and innovation; seek out, embrace, and solve difficult challenges; and strive to change the way our customers approach their problems. As a result, we have enjoyed strong growth over the last 24 years. We continue to invest in long-term growth, creating even more opportunities. We work in teams, so we look for people who are humble, hungry, and smart (you might want to ask us what that means).If you share our values and have the education and experience to help us create the most talented workforce in the traffic industry, we encourage you to apply.

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