Collabera
Network Transport Operations (Tier II)
Collabera, Allen, Texas, United States, 75013
Established in 1991, Collabera is one of the fastest growing end-to-end information technology services and solutions companies globally. As a half a billion dollar IT company, Collabera's client-centric business model, commitment to service excellence and Global Delivery Model enables its global 2000 and leading mid-market clients to deliver successfully in an increasingly competitive marketplace.
With over 8200 IT professionals globally, Collabera provides value-added onsite, offsite and offshore technology services and solutions to premier corporations. Over the past few years, Collabera has been awarded numerous accolades and Industry recognitions including:
Collabera awarded Best Staffing Company to work for in 2012 by SIA.Collabera listed in GS 100 - recognized for excellence and maturity.Collabera named among the Top 500 Diversity Owned Businesses.Collabera listed in GS 100 & ranked among top 10 service providers.Collabera was ranked:32 in the Top 100 Large Businesses in the U.S.18 in Top 500 Diversity Owned Businesses in the U.S.3 in the Top 100 Diversity Owned Businesses in New Jersey.3 in the Top 100 Privately-held Businesses in New Jersey.66th on FinTech 100.35th among top private companies in New Jersey.Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, and Disability Insurance.
Job Description
• Responsible for providing 7/24 Tier II technical support on transport technologies monitored by the Network Operations Centers and maintained by Region Technicians.• These technologies include but are not limited to ROADM, DWDM, SONET, Digital Cross-Connect (DCS), multiplexer, channel bank, network timing (BITS), and DLC.• Provide remote technical support to Network Operations Center Specialists and Region Operations Technicians.• Direct transport network outage restorations and engage necessary resources to minimize impact.• Provide technical assistance for First Office Applications (FOA).• Provide technical assistance with incident review and outage analysis requests to determine root cause and future prevention.• Provide technical assistance for vendor cross-functional meetings, reviews, and planning sessions.• Provide remote or on-site technical training to peers, NOC teams, and or Region Operations Technicians and publish support bulletins/job aids.• Manage transport network element software levels.Qualifications
• Working experience in central office maintenance, central office equipment installation, network engineering, network provisioning and or Tier I technical support working with numerous transport network technologies.• These include but are not limited to Coriant (Tellabs) 7100 ROADM, Fujitsu Flashwave 9500 ROADM, Fujitsu Flashwave 7500 ROADM, BTI WDM, Ciena (Nortel) SONET, Fujitsu FLM/Flashwave SONET, Lucent DDM/Lamda/DMX SONET, associated EMS tools, Tellabs DCS, DACS, Alcatel DCS, DLC, MUX, Symmetricom timing (BITS), and Alcatel Lifespan.Additional Information
To know more about this position, please contact:
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With over 8200 IT professionals globally, Collabera provides value-added onsite, offsite and offshore technology services and solutions to premier corporations. Over the past few years, Collabera has been awarded numerous accolades and Industry recognitions including:
Collabera awarded Best Staffing Company to work for in 2012 by SIA.Collabera listed in GS 100 - recognized for excellence and maturity.Collabera named among the Top 500 Diversity Owned Businesses.Collabera listed in GS 100 & ranked among top 10 service providers.Collabera was ranked:32 in the Top 100 Large Businesses in the U.S.18 in Top 500 Diversity Owned Businesses in the U.S.3 in the Top 100 Diversity Owned Businesses in New Jersey.3 in the Top 100 Privately-held Businesses in New Jersey.66th on FinTech 100.35th among top private companies in New Jersey.Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, and Disability Insurance.
Job Description
• Responsible for providing 7/24 Tier II technical support on transport technologies monitored by the Network Operations Centers and maintained by Region Technicians.• These technologies include but are not limited to ROADM, DWDM, SONET, Digital Cross-Connect (DCS), multiplexer, channel bank, network timing (BITS), and DLC.• Provide remote technical support to Network Operations Center Specialists and Region Operations Technicians.• Direct transport network outage restorations and engage necessary resources to minimize impact.• Provide technical assistance for First Office Applications (FOA).• Provide technical assistance with incident review and outage analysis requests to determine root cause and future prevention.• Provide technical assistance for vendor cross-functional meetings, reviews, and planning sessions.• Provide remote or on-site technical training to peers, NOC teams, and or Region Operations Technicians and publish support bulletins/job aids.• Manage transport network element software levels.Qualifications
• Working experience in central office maintenance, central office equipment installation, network engineering, network provisioning and or Tier I technical support working with numerous transport network technologies.• These include but are not limited to Coriant (Tellabs) 7100 ROADM, Fujitsu Flashwave 9500 ROADM, Fujitsu Flashwave 7500 ROADM, BTI WDM, Ciena (Nortel) SONET, Fujitsu FLM/Flashwave SONET, Lucent DDM/Lamda/DMX SONET, associated EMS tools, Tellabs DCS, DACS, Alcatel DCS, DLC, MUX, Symmetricom timing (BITS), and Alcatel Lifespan.Additional Information
To know more about this position, please contact:
#J-18808-Ljbffr