Lead IT Business Analyst

Your Opportunity as the Lead Analyst, IS Business Analysis – Enterprise Sales, Marketing & AnalyticsThe role of the Lead Business Analyst on the IS Solution Enablement Team (Enterprise Sales, Marketing, & Analytics) is to actively interface between the JMS Sales, Marketing, and Analytics Business Customers and Information Services. This role must demonstrate in-depth knowledge of Business Analysis and the ability to coach and lead others on the skills required to serve as a liaison between the Business and Information Services: translating needs and requirements related to business process and systems from a business perspective into a form that can be understood and acted on by the IS team tasked with building the solution. Strong project management skills will also be important. This hands-on position requires limited guidance, strong relationship building, a customer service mindset, excellent communication skills, problem-solving ability, critical thinking, and a commitment to quality deliverables.Location:

Orrville, OH (Close proximity to Cleveland/Akron)Work Arrangements:

Hybrid ~25% in office presenceIn This Role You Will

Cultivate relationships and learn the business:

Build positive, trusting relationships with business customers and develop a deep understanding of what they need.Foster strong collaborative relationships with IS team members and engage them in helping to solve business problems.Understand the data landscape and systems in the business area, including security and compliance obligations.Deliver Project Work:

Support business areas with new project generation while constructively challenging ROI and connection to business and technical roadmaps.Consult with business SME to document existing process and business capabilities, research best practices and propose future process in the spirit of continuous improvement.Define business requirements based on translation of business needs and gaps collaboratively with the SME leading to Functional Design.Lead and/or create deliverables such as business process flows, what’s changing, business requirements, test plans, test scripts, cutover plans, key learnings, and project plans.Create functional designs in collaboration with development teams. Able to identify appropriate actions and interpret guidelines that have been provided to address a challenge, acting as a champion to ensure delivered solutions meet the functional design.Highlight process changes and provide input on potential impact to the organization and/or roles and lead People Change Management deliverables.Lead testing efforts on large, complex projects.Gain agreement on and monitor stakeholder engagement during various project phases/activities.Identify the appropriate measures to assess solution performance and validate the performance measures selected with key stakeholders.Model best practices regarding audit and security controls.Manage Medium To Large-size Projects:

Manage functional projects supporting multiple business areas with complex dependencies.Manage projects implementing new technology or capabilities.Model the use of standards and methodologies around business process, project management and change management.Effectively manage the project triple constraint (Scope, Time and Cost) in balance with risk and quality.Support And Maintain Existing Things:

Identify the need for and facilitate development of Standard Operating Procedures (SOPs).Facilitate business process improvements through discussion, facilitation, process modeling, etc.Ensure delivery of IS service performance in accordance with agreed-upon metrics.Develop Other BA’s:

Guide and mentor others to help advance business analysis within Smucker as a discipline, practice and profession.Serve as a contributor in the BA COE, seeking opportunities to lead change and share knowledge broadly.The Right Place for You

We are bold, kind, strive to do the right thing, we play to win, and we believe in a strong community that thrives together. Our culture is rooted in our Basic Beliefs, and we believe in supporting every employee by meeting their physical, emotional, and financial needs.Minimum Requirements

What we are looking for:

5+ years of relevant work experience with either a Bachelor’s degree in a related field or specialized training (including on-the-job).You have worked in Cloud application development (AWS, GCP, and/or Azure Cloud).You have worked with SaaS implementations, including complex integration development.You have developed strong team relationships, based on trust and collaboration.You have excellent communication skills and are willing to constructively challenge and actively listen while influencing and shaping outcomes.You manage and facilitate successful, efficient meetings.You are self-directed, proactive, and able to define, prioritize and execute work independently.You know and can learn technical systems from a business need standpoint.You have experience creating deliverables such as business cases, business requirement documents, and project plans.You have experience leading project management activities with a strong understanding of project management methodology.Additional skills and experience that we think would make someone successful in this role (not required):

Prior experience in Consumer Packaged Goods, Marketing Operations or Information Services.Prior experience supporting Sales & Trade Promotion Management Systems.Experience with vendor and solution analysis/selection.Experience facilitating and leading business process modeling and change management activities.Experience leading or influencing Data Governance processes.Learn More About Working At Smucker

Our Total Rewards Benefits Program.Our Thriving Together Philosophy Supporting All Impacted by Our Business.Our Continued Progress on Inclusion, Diversity and Equity.Follow us on LinkedIn

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