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Amazon

UX RESEARCHER

Amazon, Jackson, Mississippi, United States,


UX Researcher II, ASBX Design & User Research

Job ID: 2789466 | Amazon Development Center U.S., Inc.Amazon Software Builder Experience has a mission to make Amazon the best place to be a software builder. It was established in 2022 bringing together existing and new teams with a focus on modernizing processes and tools. The organization is invested in deeply understanding the software builder experience in order to uncover areas of opportunity to improve it through tooling or process. As a UX Researcher you will undertake generative, tactical and evaluative research to create insights about the software builder experience at Amazon. You will use a mix of different methodologies to answer ambiguous questions about the software builder experience. You will collaborate with a team of passionate, supportive and skilled researchers to create new approaches to exciting problems.

Key job responsibilities

Independently lead UX research projects (i.e., user interviews, remote usability testing, surveys, card sort, tree tests, etc.) with a particular focus on building knowledge about the software builder experience.Own the end-to-end lifecycle of the study design, including recruiting, moderation, analysis, reporting, and communicating research initiatives.Work from high-level requirements and ask the right questions to gather all relevant information to guide research approach.Collaborate with a wide range of stakeholders — senior leadership, engineers, product managers, UX designers and other researchers.Present insights across different audiences and varying levels of the organization.Stay current on emerging research, industry, and technology trends.

A day in the life

You'll collaborate with product, design, and engineering stakeholders to identify areas of opportunity for research and become a domain expert in the Amazon software builder experience. You will meet with the UX Research team for crit, where you'll give and receive feedback because we believe in mentorship and learning from each other. You will most likely spend time socializing with your stakeholders/peers over lunch.

About the team

Understanding that our org has the mandate to make software building awesome for all software builders, our close-knit team of designers and researchers are making that first we build more robust tools. More importantly, we're incorporating the best UX practices into how we build those tools such that they can be scaled out and applied by all Amazonians to make their output truly resonate with customers.And even though we represent 50 products, the UX team meets twice-weekly to share ideas and work so we can cross-inform product recommendations for our entire portfolio.We also look for opportunities to socialize regularly, regardless of where everyone may be geographically. We have a lot of growth opportunity ahead, for our products, the orgs we support, our team, and individual careers.

BASIC QUALIFICATIONS

3+ years experience conducting user research or equivalent experience.Experience with experimental design, ethnographic techniques, contextual inquiry, survey methodologies, and related methodologies with demonstrated results.BS in Cognitive or Experimental Psychology, Human Factors, BA in Anthropology, Sociology or similar.

PREFERRED QUALIFICATIONS

Advanced degree (MS/PhD) in Experimental Psychology, Cognitive Psychology, Social Psychology, Human Factors, Human Computer Interaction, Behavioral Economics, Anthropology or a related field.Experience with researching developer tools.A portfolio that demonstrates past work experience and deliverables (e.g., how your research informed decision-making, ideally in the digital products and services industry).Passion for understanding the latest learnings and innovations in behavioral science, research methods, and UX design and applying these to your work.Strategic, business-building approach to research with a passion for translating data into bottom-line impact.Comfortable with a high degree of ambiguity.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

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