Criterion Systems, Inc
Unified Communications Engineer
Criterion Systems, Inc, Tampa, Florida, us, 33646
OverviewAt Criterion Systems, we developed a different kind of business—a company whose real value is a reputation for excellence built upon the collective skills, talents, perspectives, and backgrounds of its people. By accepting a position with Criterion Systems, you will join a group of professionals with a collaborative mindset where we share ideas and foster professional development to accomplish our goals. In addition to our great culture, we also offer competitive compensation and benefit packages, company-sponsored team building events, and advancement opportunities.
Criterion Systems is a Military/Veteran Friendly Company therefore we encourage Veterans to apply.
ResponsibilitiesWe are seeking a mission-focused
Unified Communications Engineer
to support and contribute to our government customer’s success in
Tampa, Florida!
As a Unified Communications Engineer, you'll be challenged with complex support problems where you will coordinate with other NOC and Operational staff and asked to implement platform upgrades.
Duties, Tasks & Responsibilities
Perform system upgrades and IAVA patches to Cisco Unified Call Manager.
Perform inventory asset management and accountability functions.
Perform IOS upgrades.
Draft Standard Operating Procedures (SOP) for UC operations.
Troubleshoot systems failures and accessibility problems.
Monitor system performance and track usage.
Demonstrate innovative engineering acumen for improvements to site, location, or enterprise performance.
Make recommendations that enhance efficiencies for UC monitoring, management, and overall operations.
Participate in engineering designs/decisions supporting technical refresh of components directly impacting mission success.
Lead UC implementation, installation, and technical refresh projects within a site or locale.
Work independently with general limited supervision.
As one of senior UC members you will be responsible for coordinating ticket resolutions.
Provide technical resolution reports for critical outages in the UC environment.
Perform root cause analyses and escalate to Engineering for potential design issues.
Complete problem resolutions associated with incident ticket(s).
May configure, deploy, manage, and maintain UC monitoring systems used by technicians.
QualificationsRequired Experience, Education, Skills & Technologies
Must possess an active TS/SCI security clearance with a CI polygraph or an active TS/SCI security clearance with the ability to successfully obtain a CI polygraph.
Must have a High School/GED with at least nine (9) years of technical experience or:
Associate’s degree with seven (7) years of technical experience.
Bachelor’s degree with five (5) years of technical experience.
Master’s degree with three (3) years of technical experience.
PhD with one (1) year of technical experience.
Must have a current IAT II certification.
Full time on-site work.
Benefits Offered
Medical, Dental, Vision, Life Insurance, Short-Term Disability, Long-Term Disability, 401(k) match, Tuition/Training Assistance, Parental Leave, Paid Time Off, and Holidays.
Criterion Systems, LLC and its subsidiaries are committed to equal employment opportunity and non-discrimination at all levels of our organization.
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Criterion Systems is a Military/Veteran Friendly Company therefore we encourage Veterans to apply.
ResponsibilitiesWe are seeking a mission-focused
Unified Communications Engineer
to support and contribute to our government customer’s success in
Tampa, Florida!
As a Unified Communications Engineer, you'll be challenged with complex support problems where you will coordinate with other NOC and Operational staff and asked to implement platform upgrades.
Duties, Tasks & Responsibilities
Perform system upgrades and IAVA patches to Cisco Unified Call Manager.
Perform inventory asset management and accountability functions.
Perform IOS upgrades.
Draft Standard Operating Procedures (SOP) for UC operations.
Troubleshoot systems failures and accessibility problems.
Monitor system performance and track usage.
Demonstrate innovative engineering acumen for improvements to site, location, or enterprise performance.
Make recommendations that enhance efficiencies for UC monitoring, management, and overall operations.
Participate in engineering designs/decisions supporting technical refresh of components directly impacting mission success.
Lead UC implementation, installation, and technical refresh projects within a site or locale.
Work independently with general limited supervision.
As one of senior UC members you will be responsible for coordinating ticket resolutions.
Provide technical resolution reports for critical outages in the UC environment.
Perform root cause analyses and escalate to Engineering for potential design issues.
Complete problem resolutions associated with incident ticket(s).
May configure, deploy, manage, and maintain UC monitoring systems used by technicians.
QualificationsRequired Experience, Education, Skills & Technologies
Must possess an active TS/SCI security clearance with a CI polygraph or an active TS/SCI security clearance with the ability to successfully obtain a CI polygraph.
Must have a High School/GED with at least nine (9) years of technical experience or:
Associate’s degree with seven (7) years of technical experience.
Bachelor’s degree with five (5) years of technical experience.
Master’s degree with three (3) years of technical experience.
PhD with one (1) year of technical experience.
Must have a current IAT II certification.
Full time on-site work.
Benefits Offered
Medical, Dental, Vision, Life Insurance, Short-Term Disability, Long-Term Disability, 401(k) match, Tuition/Training Assistance, Parental Leave, Paid Time Off, and Holidays.
Criterion Systems, LLC and its subsidiaries are committed to equal employment opportunity and non-discrimination at all levels of our organization.
#J-18808-Ljbffr