CampusMobility
Technical Support Engineer
CampusMobility, Ann Arbor, Michigan, us, 48113
We're hiring.
Technical Support EngineerDepartment: Tech SupportOffice: Ann Arbor
DescriptionPerform a variety of general support activities in the technical support function. As a technical liaison, be responsible for providing troubleshooting and technical support to customers. Help users decide the best and most efficient use of products to meet their goals. Advise customers regarding the product's proper use and address specific user issues. Assess and respond to situations where standard procedures have failed in isolating or fixing problems. Document product design problems, reliability and maintenance problems, and customer issues in the database for engineering and for customers. Assist in training and mentorship of fellow technical support staff. Work under general supervision with input from senior Engineers and Management. Possess good knowledge of products and applications. Must be able to operate across several computer environments and platforms.
ResponsibilitiesFacilitate resolution of customers' problems in specific product areas by verifying problems and maintaining the status of problem and problem resolution in the call tracking database and in the customer Knowledge Base. Update customers and managers on problem resolution status. Perform moderately complex technical product support activities. Answer customers' support questions to their satisfaction and in a timely manner, according to established technical support policies and guidelines. Work with Sales, Marketing, and Development groups to resolve customer issues. Provide feedback to developers on product problems or weaknesses reported by customers. Responsibilities also include working well with a team of other engineers to provide professional and courteous technical support via telephone and email for the continually growing Campus Mobility Platform. Support effort includes phone, email, fax, and web forum posting. Test software and review documentation.
RequirementsMinimum 2 years of experience involved in Technical Support, direct experience in the configuration or repair of computer networking systems, including supervisory or managerial duties. Working knowledge of Windows NT/2K, FreeBSD, and general LAN/WAN networking theory and practice (Netware a plus) required. Strong working knowledge of UNIX desired. Strong written and verbal communication skills. Ability to isolate and analyze problems, determine if they are bugs or other problems, and resolve and document them. Strong interpersonal skills. Ability to learn new technologies and products quickly.
E-Mail Contactjobs@campusmobility.com
#J-18808-Ljbffr
Technical Support EngineerDepartment: Tech SupportOffice: Ann Arbor
DescriptionPerform a variety of general support activities in the technical support function. As a technical liaison, be responsible for providing troubleshooting and technical support to customers. Help users decide the best and most efficient use of products to meet their goals. Advise customers regarding the product's proper use and address specific user issues. Assess and respond to situations where standard procedures have failed in isolating or fixing problems. Document product design problems, reliability and maintenance problems, and customer issues in the database for engineering and for customers. Assist in training and mentorship of fellow technical support staff. Work under general supervision with input from senior Engineers and Management. Possess good knowledge of products and applications. Must be able to operate across several computer environments and platforms.
ResponsibilitiesFacilitate resolution of customers' problems in specific product areas by verifying problems and maintaining the status of problem and problem resolution in the call tracking database and in the customer Knowledge Base. Update customers and managers on problem resolution status. Perform moderately complex technical product support activities. Answer customers' support questions to their satisfaction and in a timely manner, according to established technical support policies and guidelines. Work with Sales, Marketing, and Development groups to resolve customer issues. Provide feedback to developers on product problems or weaknesses reported by customers. Responsibilities also include working well with a team of other engineers to provide professional and courteous technical support via telephone and email for the continually growing Campus Mobility Platform. Support effort includes phone, email, fax, and web forum posting. Test software and review documentation.
RequirementsMinimum 2 years of experience involved in Technical Support, direct experience in the configuration or repair of computer networking systems, including supervisory or managerial duties. Working knowledge of Windows NT/2K, FreeBSD, and general LAN/WAN networking theory and practice (Netware a plus) required. Strong working knowledge of UNIX desired. Strong written and verbal communication skills. Ability to isolate and analyze problems, determine if they are bugs or other problems, and resolve and document them. Strong interpersonal skills. Ability to learn new technologies and products quickly.
E-Mail Contactjobs@campusmobility.com
#J-18808-Ljbffr