Pearson
Delivery Manager: Salesforce
Pearson, Durham, North Carolina, United States, 27703
Delivery Manager: SalesforceLocation: Durham, North Carolina
Job: TECHNOLOGY
Schedule: FULL_TIME
Role:
Salesforce Delivery Manager
Company:
Pearson
Job Overview:
The Salesforce Delivery Manager is responsible for leading and managing Salesforce implementation and enhancement projects. This includes planning, execution, and delivery of solutions on time, within scope, and on budget. The role requires close collaboration with stakeholders, cross-functional teams, and third-party vendors to ensure that Salesforce solutions drive business value and customer success.
Key Responsibilities:
Project Planning & Delivery:
Manage end-to-end delivery of Salesforce projects, including planning, scheduling, budgeting, and resource allocation.
Define project scope, objectives, and deliverables that support business goals in collaboration with senior management and stakeholders.
Lead project teams through all phases, from requirement gathering and design to deployment and post-implementation support.
Team & Stakeholder Management:
Lead cross-functional teams, including Salesforce developers, administrators, business analysts, and third-party consultants.
Serve as the primary point of contact for stakeholders, ensuring their expectations are managed and aligned with project objectives.
Ensure effective communication between project teams, stakeholders, and senior leadership.
Proactively identify and manage risks, issues, and dependencies that could impact project success.
Develop contingency plans and mitigate risks to ensure timely delivery of projects.
Ensure quality assurance processes are followed, and solutions meet business and technical requirements.
Salesforce Solutions & Technical Expertise:
Provide subject matter expertise on Salesforce products (Sales Cloud, Service Cloud, Marketing Cloud, Experience Cloud, etc.), best practices, and industry standards.
Collaborate with technical architects and developers to ensure the design and implementation of scalable, maintainable Salesforce solutions.
Stay up to date on Salesforce platform updates, releases, and new features, ensuring continuous improvement and optimization of Salesforce implementations.
Budget & Resource Management:
Manage project budgets, track expenses, and ensure efficient use of resources.
Forecast resource needs and ensure that project teams are adequately staffed to meet project goals.
Ensure that all financial aspects of the project, including invoicing and budget tracking, are accurately managed.
Reporting & Performance Tracking:
Monitor and report on project progress, risks, and performance to stakeholders and senior management.
Provide regular updates on project milestones, delivery timelines, and overall project health.
Establish metrics and KPIs to track the success of Salesforce implementations and ensure projects deliver the expected business outcomes.
Manage relationships with third-party vendors, consultants, and Salesforce partners.
Coordinate with external partners to ensure seamless integration of their services into Salesforce projects.
Negotiate contracts and service agreements to ensure the best value and alignment with project goals.
Key Skills & Qualifications:
Education:
Bachelor’s degree in Computer Science, Information Technology, Business Administration, or a related field. Salesforce certifications (Salesforce Administrator, Salesforce Consultant, Salesforce Project Manager) are preferred.
Experience:
5+ years of experience managing Salesforce projects, with a track record of delivering successful implementations.
Experience in a delivery or project management role, with expertise in managing cross-functional teams and delivering complex technical solutions.
Deep understanding of Salesforce platform capabilities and experience with Salesforce modules (e.g., Sales Cloud, Service Cloud, Marketing Cloud).
Knowledge of Salesforce architecture, customization, integration, and data migration best practices.
Project Management Skills:
Strong understanding of project management methodologies (Agile, Scrum, Waterfall) and tools (JIRA, Confluence, etc.). Proficiency in managing budgets, schedules, resources, and risks.
Coordination with offshore DevOps team.
Leadership & Communication:
Strong leadership skills with the ability to motivate teams, manage stakeholder expectations, and communicate effectively with technical and non-technical stakeholders.
Excellent problem-solving and decision-making abilities.
Strong attention to detail and ability to manage multiple projects simultaneously.
Ability to work in a fast-paced, dynamic environment.
Familiarity with change management and user adoption strategies.
Experience working in or with Salesforce partner organizations is a plus.
We value the power of an inclusive culture and a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm and all individuals are supported in reaching their full potential. Through our talent, we believe that diversity, equity, and inclusion make us a more innovative and vibrant place to work. People are at the center, and we are committed to building a workplace where talent can learn, grow, and thrive.
Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We want a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. All employment decisions are based on qualifications, merit, and business need. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status, or any other group protected by law. We strive for a workforce that reflects the diversity of our communities.
If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.
Did you know Pearson is one of the 10 most innovative education companies of 2022?
At Pearson, we add life to a lifetime of learning so everyone can realize the life they imagine. We do this by creating vibrant and enriching learning experiences designed for real-life impact. We are on a journey to be 100 percent digital to meet the changing needs of the global population by developing a new strategy with ambitious targets.
#J-18808-Ljbffr
Job: TECHNOLOGY
Schedule: FULL_TIME
Role:
Salesforce Delivery Manager
Company:
Pearson
Job Overview:
The Salesforce Delivery Manager is responsible for leading and managing Salesforce implementation and enhancement projects. This includes planning, execution, and delivery of solutions on time, within scope, and on budget. The role requires close collaboration with stakeholders, cross-functional teams, and third-party vendors to ensure that Salesforce solutions drive business value and customer success.
Key Responsibilities:
Project Planning & Delivery:
Manage end-to-end delivery of Salesforce projects, including planning, scheduling, budgeting, and resource allocation.
Define project scope, objectives, and deliverables that support business goals in collaboration with senior management and stakeholders.
Lead project teams through all phases, from requirement gathering and design to deployment and post-implementation support.
Team & Stakeholder Management:
Lead cross-functional teams, including Salesforce developers, administrators, business analysts, and third-party consultants.
Serve as the primary point of contact for stakeholders, ensuring their expectations are managed and aligned with project objectives.
Ensure effective communication between project teams, stakeholders, and senior leadership.
Proactively identify and manage risks, issues, and dependencies that could impact project success.
Develop contingency plans and mitigate risks to ensure timely delivery of projects.
Ensure quality assurance processes are followed, and solutions meet business and technical requirements.
Salesforce Solutions & Technical Expertise:
Provide subject matter expertise on Salesforce products (Sales Cloud, Service Cloud, Marketing Cloud, Experience Cloud, etc.), best practices, and industry standards.
Collaborate with technical architects and developers to ensure the design and implementation of scalable, maintainable Salesforce solutions.
Stay up to date on Salesforce platform updates, releases, and new features, ensuring continuous improvement and optimization of Salesforce implementations.
Budget & Resource Management:
Manage project budgets, track expenses, and ensure efficient use of resources.
Forecast resource needs and ensure that project teams are adequately staffed to meet project goals.
Ensure that all financial aspects of the project, including invoicing and budget tracking, are accurately managed.
Reporting & Performance Tracking:
Monitor and report on project progress, risks, and performance to stakeholders and senior management.
Provide regular updates on project milestones, delivery timelines, and overall project health.
Establish metrics and KPIs to track the success of Salesforce implementations and ensure projects deliver the expected business outcomes.
Manage relationships with third-party vendors, consultants, and Salesforce partners.
Coordinate with external partners to ensure seamless integration of their services into Salesforce projects.
Negotiate contracts and service agreements to ensure the best value and alignment with project goals.
Key Skills & Qualifications:
Education:
Bachelor’s degree in Computer Science, Information Technology, Business Administration, or a related field. Salesforce certifications (Salesforce Administrator, Salesforce Consultant, Salesforce Project Manager) are preferred.
Experience:
5+ years of experience managing Salesforce projects, with a track record of delivering successful implementations.
Experience in a delivery or project management role, with expertise in managing cross-functional teams and delivering complex technical solutions.
Deep understanding of Salesforce platform capabilities and experience with Salesforce modules (e.g., Sales Cloud, Service Cloud, Marketing Cloud).
Knowledge of Salesforce architecture, customization, integration, and data migration best practices.
Project Management Skills:
Strong understanding of project management methodologies (Agile, Scrum, Waterfall) and tools (JIRA, Confluence, etc.). Proficiency in managing budgets, schedules, resources, and risks.
Coordination with offshore DevOps team.
Leadership & Communication:
Strong leadership skills with the ability to motivate teams, manage stakeholder expectations, and communicate effectively with technical and non-technical stakeholders.
Excellent problem-solving and decision-making abilities.
Strong attention to detail and ability to manage multiple projects simultaneously.
Ability to work in a fast-paced, dynamic environment.
Familiarity with change management and user adoption strategies.
Experience working in or with Salesforce partner organizations is a plus.
We value the power of an inclusive culture and a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm and all individuals are supported in reaching their full potential. Through our talent, we believe that diversity, equity, and inclusion make us a more innovative and vibrant place to work. People are at the center, and we are committed to building a workplace where talent can learn, grow, and thrive.
Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We want a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. All employment decisions are based on qualifications, merit, and business need. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status, or any other group protected by law. We strive for a workforce that reflects the diversity of our communities.
If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.
Did you know Pearson is one of the 10 most innovative education companies of 2022?
At Pearson, we add life to a lifetime of learning so everyone can realize the life they imagine. We do this by creating vibrant and enriching learning experiences designed for real-life impact. We are on a journey to be 100 percent digital to meet the changing needs of the global population by developing a new strategy with ambitious targets.
#J-18808-Ljbffr