Holyoke Community College
EDP Systems Analyst II - Registrar's Office
Holyoke Community College, Holyoke, Massachusetts, us, 01040
EDP Systems Analyst II - Registrar's OfficeLocation
Holyoke, MAFull-timeJob Number: AFSCME-25-72Academic AffairsOpening Date: 10/10/2024Closing Date: 10/29/2024 at 11:59 PM Eastern Time (US & Canada)Holyoke Community College is housed on a multi-million-dollar, 135-acre campus, equipped with state-of-the-art technology in specialized learning facilities. HCC serves over 9,000 students annually and provides a variety of recreational and cultural activities, from sports programs to music festivals, for students and community members alike. The college's strongest assets continue to be an innovative spirit, a sincere concern for students, and a commitment to strive for even greater success. These are the values which have created a tradition of excellence spanning more than six decades, and which are enabling Holyoke Community College to meet today's challenges.Under the general supervision of the Registrar, the System Analyst II provides support to the Office of the Registrar through system support for Banner, Navigate360, Degree Works, Parchment, Curriculog, Acalog, and various other software systems. This position will be responsible for developing and maintaining academic programs and course revisions, mapping pathway templates and curriculum information including ensuring accuracy in print and electronic materials; creating and updating reports for the office, maintaining documentation on policy and procedures, testing, implementing, and updating systems in conjunction with IT.Works directly with the Associate Registrar, Registrar, and in collaboration with the Information Technology Division and Advising Center to ensure accuracy of student data elements used in the management of student records.Functional lead user of DegreeWorks who understands how components of the system interoperate and impact output and audit results including, but not limited to: building and maintaining DegreeWorks programs, courses, and templates using Scribe; Controller; Batch updates; and coordination of software upgrade testing activities for the Degree Works system in collaboration with the Associate Registrar, Registrar, and IT.Responsible for creating and maintaining EAB Navigate360 curriculum and Academic Plans Templates.Works in collaboration with IT, Associate Registrar & Registrar in all areas related to student information system configuration and testing; troubleshoots problems and acts as a point of contact for the Student Records office on numerous software. Serves as system support for the Banner, Navigate360, Degree Works, Parchment, and other systems as assigned. Creates test plans and tests enhancements, maintains and creates documentation; new technology initiatives and functionality, and/or system upgrades to administrative systems in collaboration with IT.Responsible for creating, maintaining, and revising official college curriculum in DegreeWorks, Navigate360, Banner, Acalog, and other platforms as needed.Contributes to the design and streamlining of information systems and business solutions to support Student Records by documenting business practices, procedures, and testing implementation enhancements on new functionality. As well as continually assessing the office functions in collaboration with Associate Registrar/Registrar to identify strategic initiatives and measurable outcomes.Identifies, researches, and resolves programming, data, or system software problems, frequently on an individual basis in consultation with other staff members and/or users.Estimates time and effort for development tasks and coordinates with the Associate Registrar/Registrar for incorporating estimates into project schedules. Responsible for working directly with the Associate Registrar/Registrar to create and maintain the project management system within Student Records.Works collaboratively with stakeholders to define data needs and to design reports and automation of processes for the Student Records office. Maintains and updates departmental queries and reports.Has functional knowledge and experience as well as an understanding of the systems, processes, and data flows for the functional areas within Banner, DegreeWork, Navigate, and other relevant systems.Responds to end-user questions and issues related to Navigate360, Degree Works, and other related software related to Student Records.Presents training sessions on Navigate360 and Degree Works, as required.Opens, monitors, and manages support cases with Ellucian, EAB, and Parchment as needed.Reports on work accomplishments and identifies system issues in a logical, clear, and thorough manner.Responsible for reviewing graduates, maintaining graduation waivers, and Commencement-related activities. Assists with office administrative tasks, including but not limited to front counter coverage, transcripts requests, customer service, tabling events, and other related office tasks and projects as needed.Other duties as assigned.REQUIRED:Applicants must have at least three years of full-time, or equivalent part-time, professional experience in electronic data processing, of which at least one year must have been in work in which the major duties included computer systems analysis, or any equivalent combination of the required experience or substitutions.Experience working with relational databases and SQL.Ability to create and update reports using Crystal or related software.Must be detail-oriented.Skilled in effective business and interpersonal communication.Skilled in end-user support.Ability to function effectively in a changing and often busy environment.Proficiency in oral and written communication.Demonstrated interpersonal skills and ability to interact and collaborate with a variety of constituencies including staff, faculty, and students.Ability to work independently as well as in a team.Ability to work in a diverse environment.EQUIVALENCY STATEMENT:
Applicants who do not meet the qualifications as stated above are encouraged to put in writing precisely how their background and experience have prepared them for the responsibilities of this position.PREFERRED:Bachelor’s degree.Experience with Banner SIS, Degree Works including Scribe, Controller, Transit, Crystal Enterprise, Parchment, ImageSilo, and Navigate360.Experience working in a Registrar’s office or higher education.*A comprehensive list of duties may be found at the Massachusetts Human Resources Division- Classification Specification under the “EDP Systems Analyst Higher Education” series.
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Full-time, AFSCME unit position
Bi-Weekly salary:
$2,674.67. Grade 21, plus a comprehensive State benefits package.Funding Source:
StateHours:
37.5 hours/week- All candidates must have legal authorization to work in the United States. HCC is not sponsoring H1B Visa.- Pre-Employment Background check, including Criminal History will be conducted for all positions.Holyoke Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, national origin, sex, disability, religion, age, veteran status, genetic information, gender identity or sexual orientation in its programs and activities as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statutes and college policies. The College prohibits sexual harassment, including sexual violence. Inquiries or complaints concerning discrimination, harassment, retaliation, or sexual violence shall be referred to the College’s Affirmative Action and/or Title IX Coordinator, the Massachusetts Commission Against Discrimination, the Equal Employment Opportunities Commission, or the United States Department of Education’s Office for Civil Rights.
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Holyoke, MAFull-timeJob Number: AFSCME-25-72Academic AffairsOpening Date: 10/10/2024Closing Date: 10/29/2024 at 11:59 PM Eastern Time (US & Canada)Holyoke Community College is housed on a multi-million-dollar, 135-acre campus, equipped with state-of-the-art technology in specialized learning facilities. HCC serves over 9,000 students annually and provides a variety of recreational and cultural activities, from sports programs to music festivals, for students and community members alike. The college's strongest assets continue to be an innovative spirit, a sincere concern for students, and a commitment to strive for even greater success. These are the values which have created a tradition of excellence spanning more than six decades, and which are enabling Holyoke Community College to meet today's challenges.Under the general supervision of the Registrar, the System Analyst II provides support to the Office of the Registrar through system support for Banner, Navigate360, Degree Works, Parchment, Curriculog, Acalog, and various other software systems. This position will be responsible for developing and maintaining academic programs and course revisions, mapping pathway templates and curriculum information including ensuring accuracy in print and electronic materials; creating and updating reports for the office, maintaining documentation on policy and procedures, testing, implementing, and updating systems in conjunction with IT.Works directly with the Associate Registrar, Registrar, and in collaboration with the Information Technology Division and Advising Center to ensure accuracy of student data elements used in the management of student records.Functional lead user of DegreeWorks who understands how components of the system interoperate and impact output and audit results including, but not limited to: building and maintaining DegreeWorks programs, courses, and templates using Scribe; Controller; Batch updates; and coordination of software upgrade testing activities for the Degree Works system in collaboration with the Associate Registrar, Registrar, and IT.Responsible for creating and maintaining EAB Navigate360 curriculum and Academic Plans Templates.Works in collaboration with IT, Associate Registrar & Registrar in all areas related to student information system configuration and testing; troubleshoots problems and acts as a point of contact for the Student Records office on numerous software. Serves as system support for the Banner, Navigate360, Degree Works, Parchment, and other systems as assigned. Creates test plans and tests enhancements, maintains and creates documentation; new technology initiatives and functionality, and/or system upgrades to administrative systems in collaboration with IT.Responsible for creating, maintaining, and revising official college curriculum in DegreeWorks, Navigate360, Banner, Acalog, and other platforms as needed.Contributes to the design and streamlining of information systems and business solutions to support Student Records by documenting business practices, procedures, and testing implementation enhancements on new functionality. As well as continually assessing the office functions in collaboration with Associate Registrar/Registrar to identify strategic initiatives and measurable outcomes.Identifies, researches, and resolves programming, data, or system software problems, frequently on an individual basis in consultation with other staff members and/or users.Estimates time and effort for development tasks and coordinates with the Associate Registrar/Registrar for incorporating estimates into project schedules. Responsible for working directly with the Associate Registrar/Registrar to create and maintain the project management system within Student Records.Works collaboratively with stakeholders to define data needs and to design reports and automation of processes for the Student Records office. Maintains and updates departmental queries and reports.Has functional knowledge and experience as well as an understanding of the systems, processes, and data flows for the functional areas within Banner, DegreeWork, Navigate, and other relevant systems.Responds to end-user questions and issues related to Navigate360, Degree Works, and other related software related to Student Records.Presents training sessions on Navigate360 and Degree Works, as required.Opens, monitors, and manages support cases with Ellucian, EAB, and Parchment as needed.Reports on work accomplishments and identifies system issues in a logical, clear, and thorough manner.Responsible for reviewing graduates, maintaining graduation waivers, and Commencement-related activities. Assists with office administrative tasks, including but not limited to front counter coverage, transcripts requests, customer service, tabling events, and other related office tasks and projects as needed.Other duties as assigned.REQUIRED:Applicants must have at least three years of full-time, or equivalent part-time, professional experience in electronic data processing, of which at least one year must have been in work in which the major duties included computer systems analysis, or any equivalent combination of the required experience or substitutions.Experience working with relational databases and SQL.Ability to create and update reports using Crystal or related software.Must be detail-oriented.Skilled in effective business and interpersonal communication.Skilled in end-user support.Ability to function effectively in a changing and often busy environment.Proficiency in oral and written communication.Demonstrated interpersonal skills and ability to interact and collaborate with a variety of constituencies including staff, faculty, and students.Ability to work independently as well as in a team.Ability to work in a diverse environment.EQUIVALENCY STATEMENT:
Applicants who do not meet the qualifications as stated above are encouraged to put in writing precisely how their background and experience have prepared them for the responsibilities of this position.PREFERRED:Bachelor’s degree.Experience with Banner SIS, Degree Works including Scribe, Controller, Transit, Crystal Enterprise, Parchment, ImageSilo, and Navigate360.Experience working in a Registrar’s office or higher education.*A comprehensive list of duties may be found at the Massachusetts Human Resources Division- Classification Specification under the “EDP Systems Analyst Higher Education” series.
Link
Full-time, AFSCME unit position
Bi-Weekly salary:
$2,674.67. Grade 21, plus a comprehensive State benefits package.Funding Source:
StateHours:
37.5 hours/week- All candidates must have legal authorization to work in the United States. HCC is not sponsoring H1B Visa.- Pre-Employment Background check, including Criminal History will be conducted for all positions.Holyoke Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, national origin, sex, disability, religion, age, veteran status, genetic information, gender identity or sexual orientation in its programs and activities as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statutes and college policies. The College prohibits sexual harassment, including sexual violence. Inquiries or complaints concerning discrimination, harassment, retaliation, or sexual violence shall be referred to the College’s Affirmative Action and/or Title IX Coordinator, the Massachusetts Commission Against Discrimination, the Equal Employment Opportunities Commission, or the United States Department of Education’s Office for Civil Rights.
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