IT Intern

The IT Intern directly contributes to the success of the company by providing additional IT support to the managed services team. The managed services team is responsible for providing post-sales support to Choice Cloud business customers who have managed services contracts/agreements. Services range from monitoring hardware to fully managed solutions encompassing any or all of the following technologies: VPN, Citrix, router protocols, firewall monitoring, physical and virtual backup systems management, O365 management and hosting.The IT Intern will gain hands-on, on-the-job experience working with various technologies while working alongside IT professionals. This is a temporary, seasonal position for the summer of 2025 and is open to rising seniors in college or those who have obtained their degree. Expected pay will be $15.00 to $17.00 per hour with the ability to work up to 40 hours per week at our Overland Park, KS headquarters.

This is an on-site position, starting Wednesday, May 28, 2025 and lasting until Friday, August 8, 2025.Responsibilities

Support managed services team in maintaining hardware, software, applications, and other systems for customersAssist in troubleshooting and provide technical support to customersDocument and provide detailed notes for customer ticketsComplete regular solutions training and maintain up-to-date knowledge of solutions offeredDirectly interact with customers by phone or emailInteract with all other managed services teams, including security, DevOps, and networking, as well as higher tiered supportWork with other team members on a project to present at the conclusion of the internshipRequirements

Strong technical, quantitative, and analytical skillsMust handle multiple assignments simultaneously while placing proper prioritization on tasksAbility to multi-task effectively in a fast-paced environmentProfessionally assertiveBachelor’s degree in an information technology related field completed or in progress (must be at minimum, a rising senior graduating in May of 2025)Managed Services Requirements & Expectations

Will be available via Slack, email, and phone to provide timely answers to team members, vendors, and customersMust report to the Choice Solutions headquarters located in Overland Park, KS during the assigned shiftAssist the team where needed by actively working on customer issues, handling calls, assisting other team members in issue resolutions, etc.Contribute to the ongoing development of the team by sharing knowledge, experience, and expertise with other team membersMust directly interact with various customersAbility to work within a team, both in-person and through virtual media outletsDetail-oriented and process driven to see tickets through to resolution and/or escalationChoice Solutions Requirements & Expectations

Express a positive and confident, can-do attitudeDependable, adaptable, flexible, and a team playerPersonal dedication to ongoing training and developmentExcellent organizational and problem-solving skillsStrong oral and written communication skillsProfessional appearance, attitude, and communicationTimely delivery of required internal documents such as time sheets and expense reportsMaintain confidentiality in all aspects of client, staff, and agency informationAble to handle challenges and issues in a professional and supportive manner

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