Tantus Technologies
Tier 2 Desktop Support Engineer
Tantus Technologies, Washington, District of Columbia, us, 20022
Overview
Tantus Technologies Inc (Tantus) - recognized by the Washington Post as a Top Workplace - is looking to hire a Tier 2 Desktop Support Engineer who will provide Windows desktop system administration, support and services for PCoIP remote workstations in a secure, controlled environment. The individual in this role will also provide software/technical support to resolve desktop application and network connectivity issues, and will be responsible for documenting technical and operating procedures.
*This position is associated with a Federal Contract and requires U.S. Citizenship to be considered.*
* Top Secret (TS) security clearance required; active "Q" clearance preferred. *
What You'll Do
Respond to incoming calls, tickets, and emails to provide desktop support in a Windows systems support in a production environment. Support Hours are 8am - 5pm M-F. After hours, weekend and escort duties will be required on an as needed basis.Provide client system training, perform desk-side training on an as needed basis.Provides resolutions for hardware and software problems.Refers other problems (e.g. networking) to the appropriate organizations.Tracks status of all problems within the environment through resolution.Documents special procedures required for continuous operations of systems.Reviews monitoring logs for problem identification and suggested resolutions.Installs and configures new hardware components for operations in classified network environment, to include network printers and other media devices.Interfaces with customers as necessary to support their operational environment.Schedules maintenance and services activitiesPlans, conducts, and reports tests with appropriate government staff.Develops and maintains detailed and accurate documentation as requested by the Client Service team lead.Documentation may be required for operational procedures, troubleshooting aids, and technical analyses for products, features, and capabilities.Uses management tools for work request ticket management to respond to and document work efforts requested by customers.Required Knowledge and Skills
Top Secret (TS) security clearance required; active "Q" clearance preferredAt least 3 years of experience providing IT support to users at multiple locations (by phone/remote and on-site visits)At least 2 years of experience with:Administration of Windows 10 in a domain-connected environmentsSupport and administration of Microsoft software (such as Windows Server 2008 R2, Windows Server 2012, Active Directory, Exchange, Office 2013)At least one year of experience with:Office 365 cloud Exchange administration with domain synchronizationPowerShellGroup PolicyAt least one helpdesk ticketing systemAt least one year experience working in a Windows server environment (junior level) OR at least three years of experience as a computer professional maintaining, configuring, installing, and supporting Windows workstations and resources.Experience and expertise in VMware ESXi virtual servers on UCS and/or HPE Blade hardware is desirable.Understanding of basic networking conceptsAbilities
Ability to work cooperatively and to function well in a team environment.Excellent verbal and written communication skill to be able to ascertain user requirements and prepare documentation.Excellent customer interface skills.Nice to Haves
SolarWinds or similar monitoring tool experienceExperience mastering and deploying Windows 10 workstation images (e.g. with WDS/MDT/SCCM)Virtualization exposure (VMWare)Ability to analyze information requirements
Salary Range
Salary range is $65,000-80,000/year. The salary range for this position reflects a variety of factors that influence compensation decisions, including skills, experience, training, certifications, and organizational needs.
Tantus Technologies Inc (Tantus) - recognized by the Washington Post as a Top Workplace - is looking to hire a Tier 2 Desktop Support Engineer who will provide Windows desktop system administration, support and services for PCoIP remote workstations in a secure, controlled environment. The individual in this role will also provide software/technical support to resolve desktop application and network connectivity issues, and will be responsible for documenting technical and operating procedures.
*This position is associated with a Federal Contract and requires U.S. Citizenship to be considered.*
* Top Secret (TS) security clearance required; active "Q" clearance preferred. *
What You'll Do
Respond to incoming calls, tickets, and emails to provide desktop support in a Windows systems support in a production environment. Support Hours are 8am - 5pm M-F. After hours, weekend and escort duties will be required on an as needed basis.Provide client system training, perform desk-side training on an as needed basis.Provides resolutions for hardware and software problems.Refers other problems (e.g. networking) to the appropriate organizations.Tracks status of all problems within the environment through resolution.Documents special procedures required for continuous operations of systems.Reviews monitoring logs for problem identification and suggested resolutions.Installs and configures new hardware components for operations in classified network environment, to include network printers and other media devices.Interfaces with customers as necessary to support their operational environment.Schedules maintenance and services activitiesPlans, conducts, and reports tests with appropriate government staff.Develops and maintains detailed and accurate documentation as requested by the Client Service team lead.Documentation may be required for operational procedures, troubleshooting aids, and technical analyses for products, features, and capabilities.Uses management tools for work request ticket management to respond to and document work efforts requested by customers.Required Knowledge and Skills
Top Secret (TS) security clearance required; active "Q" clearance preferredAt least 3 years of experience providing IT support to users at multiple locations (by phone/remote and on-site visits)At least 2 years of experience with:Administration of Windows 10 in a domain-connected environmentsSupport and administration of Microsoft software (such as Windows Server 2008 R2, Windows Server 2012, Active Directory, Exchange, Office 2013)At least one year of experience with:Office 365 cloud Exchange administration with domain synchronizationPowerShellGroup PolicyAt least one helpdesk ticketing systemAt least one year experience working in a Windows server environment (junior level) OR at least three years of experience as a computer professional maintaining, configuring, installing, and supporting Windows workstations and resources.Experience and expertise in VMware ESXi virtual servers on UCS and/or HPE Blade hardware is desirable.Understanding of basic networking conceptsAbilities
Ability to work cooperatively and to function well in a team environment.Excellent verbal and written communication skill to be able to ascertain user requirements and prepare documentation.Excellent customer interface skills.Nice to Haves
SolarWinds or similar monitoring tool experienceExperience mastering and deploying Windows 10 workstation images (e.g. with WDS/MDT/SCCM)Virtualization exposure (VMWare)Ability to analyze information requirements
Salary Range
Salary range is $65,000-80,000/year. The salary range for this position reflects a variety of factors that influence compensation decisions, including skills, experience, training, certifications, and organizational needs.