eTeam
Creative Project Manager - IV
eTeam, Miami, Florida, us, 33222
Title: Sr. Experience SpecialistLocation: Miami, FL (Hybrid)Duration: 2 months, likely will be extended beyond EOY
Hybrid
3 days a week in office Tue, Wed & Thu.
Responsibilities:-Identifies opportunities to reimagine and revolutionize Customer Experience across Client products.-Participates in user research and observation of user tasks, integrating these findings with business requirements to transform the user's mental model into the concept.-Delivers service improvements to improve the customer experience across Client-Influences business and technology partners to support and deliver proposed improvements.-Uses Journey Net Promoter Score and other metrics to measure improvements over time.-Participates in Customer Experience focus group sessions with Business, Designers and Technology leaders.-Works across teams to continually eliminate unnecessary processes and continually implement new ways to enhance Customer Experience and to deliver tangible improvements.-Monitors and forecasts customer experience trends and impacts by doing a market study and research across industry to bring insights on new customer experience trends.-Understands customer journeys across various transactions and identifies process gaps and opportunities.-Backlog management.-Requirements prioritization.-User story review and acceptance criteria writing.-Support test plan design for experience functionality.-Requirements gathering, evaluation and documentation for processes and transactions.-Understanding of the process for releasing products, stakeholders and negotiation with key partners in order to provide the best outcome considering business constraints.-Analyze competitive benchmarking to seize new opportunities.
MUST HAVE SKILLS (Most Important)-Demonstrated active participation in Experience Teams framing and solving challenging problems on multiple programs or shipped products with a large user base.-Proven record of implementation of innovative efforts to improve experience from concept to execution.-Experience with agile methodology and tools.
DESIRED SKILLS:-A degree in CX Management.-Ability to digest and translate complex technical requirements into intuitive experiences.-Experience with design tools like Figma, Adobe XD, and Adobe Creative Cloud.-Experience with Smart Sheets and/or Google Suite.
EDUCATION/CERTIFICATIONS:-Bachelor's degree or equivalent work experience.-Five or more years of relevant work experience.
Hybrid
3 days a week in office Tue, Wed & Thu.
Responsibilities:-Identifies opportunities to reimagine and revolutionize Customer Experience across Client products.-Participates in user research and observation of user tasks, integrating these findings with business requirements to transform the user's mental model into the concept.-Delivers service improvements to improve the customer experience across Client-Influences business and technology partners to support and deliver proposed improvements.-Uses Journey Net Promoter Score and other metrics to measure improvements over time.-Participates in Customer Experience focus group sessions with Business, Designers and Technology leaders.-Works across teams to continually eliminate unnecessary processes and continually implement new ways to enhance Customer Experience and to deliver tangible improvements.-Monitors and forecasts customer experience trends and impacts by doing a market study and research across industry to bring insights on new customer experience trends.-Understands customer journeys across various transactions and identifies process gaps and opportunities.-Backlog management.-Requirements prioritization.-User story review and acceptance criteria writing.-Support test plan design for experience functionality.-Requirements gathering, evaluation and documentation for processes and transactions.-Understanding of the process for releasing products, stakeholders and negotiation with key partners in order to provide the best outcome considering business constraints.-Analyze competitive benchmarking to seize new opportunities.
MUST HAVE SKILLS (Most Important)-Demonstrated active participation in Experience Teams framing and solving challenging problems on multiple programs or shipped products with a large user base.-Proven record of implementation of innovative efforts to improve experience from concept to execution.-Experience with agile methodology and tools.
DESIRED SKILLS:-A degree in CX Management.-Ability to digest and translate complex technical requirements into intuitive experiences.-Experience with design tools like Figma, Adobe XD, and Adobe Creative Cloud.-Experience with Smart Sheets and/or Google Suite.
EDUCATION/CERTIFICATIONS:-Bachelor's degree or equivalent work experience.-Five or more years of relevant work experience.