Tech-24 A Commercial Food Service Repair Company, Inc.
Dispatcher - Cleveland, Ohio
Tech-24 A Commercial Food Service Repair Company, Inc., Solon, Ohio, United States, 44139
Dispatcher/Shipping and Receiving Specialist AIS Commercial Parts and Service, a Tech24 Company.
Contact Brad 864-549-8344
DRIVER'S LICENSE IS REQUIRED
This is a hybrid position that combines basic Warehouse/Shipping and Receiving tasks with Dispatch. If chosen for this position you will perform an array of functions that may include receiving and processing incoming stock and materials, picking and filling orders from stock, packing and shipping orders. Delivering inventory to field service technicians, In addition to managing, organizing and retrieving stock in the warehouse.
The Dispatcher is the central hub of communication between the Customer and Technician. The position will require you to answer phone calls, and then communicate effectively with the necessary Technicians in response to the request. The Dispatcher ensures that the appropriate Technician is routed accurately to the correct location at the requested time; ensuring prompt, courteous, and efficient service to all Customers. The ideal Dispatcher must remain calm, clear, and in control at all times. The Dispatcher must be dependable and able to work efficiently in a fast-paced and continuously changing environment.
Duties:
Dispatches service jobs to the technician's boardRouts technician's schedulesCalls customers with appointment timesProvides the highest level of service to the CustomerProfessionally communicates the service needed to Customers and TechniciansDistributes calls in a way that maximizes company productivity but with a focus on good departmental fairnessEstablishes follow-ups with the department of any jobs that require a return visitQuickly and efficiently learns the dispatch software in the Company's business systemProvides positive interactions with our Technicians and the administrative staffWorking overtime may be necessary occasionallyPrepare orders Pull, properly pack, and ship itemsLoad and unload equipment from semi's using pallet jack or forklift.Intake customer calls and build the service request into the system.Track shipment arrival and departure timesReceive inventory in the warehouse dailyVerify all incoming shipments for accuracyAccommodate and carefully handle fragile packages and materialsTag and label parts and supplies with accuracyOrganize stock and inventory within the warehouse in their designated locationRecord and report impaired or damaged itemsReplenish inventory for field techniciansMaintain a safe and clean work environment by keeping shelves, pallet area, and workstations neatOrganize and clean warehouse and work area for orderliness at all timesMay also assist in counting of physical inventory Other duties as assigned
Physical Demands:
Regularly lift and/or move objects 10-50lbsComply with all applicable OSHA standardsContinuous sitting in an office environmentContinuous use of hand and finger dexterity when operating a keyboardContinuous use of sight to view information on a computer screenQualification Requirements:
High School diploma or equivalent preferred1-2 years warehouse experience preferredAble to work in a fast-paced environment while maintaining attention to detailWorks well under pressure and ability to meet deadlinesAbility to problem solve quickly and prioritize daily tasks according to their importanceComputer literateDetailed, dependable and honest professional with the ability to type quickly and accuratelyTeam PlayerDependableOrganizedDriver's license and acceptable driving recordSome Dispatching experience requiredMust be able to work rotational on-call as neededProficient customer service skillsExcellent verbal and written communications skillsMust be motivated, a self-started, and able to follow through on duties and assignments with minimal supervisionBenefits Include (but not limited to):
Top pay for experienceFull benefit package including medical, vision, and dental insurancePTO days and holidays401(k) retirement savings plan
Tech24 is an Equal Opportunity Employer - M/F/Veteran/Disability/Sexual Orientation/Gender
Identity
For more information about Tech24 and our career opportunities visit www.mytech24.com or contact us at 888-774-4950.
Contact Brad 864-549-8344
DRIVER'S LICENSE IS REQUIRED
This is a hybrid position that combines basic Warehouse/Shipping and Receiving tasks with Dispatch. If chosen for this position you will perform an array of functions that may include receiving and processing incoming stock and materials, picking and filling orders from stock, packing and shipping orders. Delivering inventory to field service technicians, In addition to managing, organizing and retrieving stock in the warehouse.
The Dispatcher is the central hub of communication between the Customer and Technician. The position will require you to answer phone calls, and then communicate effectively with the necessary Technicians in response to the request. The Dispatcher ensures that the appropriate Technician is routed accurately to the correct location at the requested time; ensuring prompt, courteous, and efficient service to all Customers. The ideal Dispatcher must remain calm, clear, and in control at all times. The Dispatcher must be dependable and able to work efficiently in a fast-paced and continuously changing environment.
Duties:
Dispatches service jobs to the technician's boardRouts technician's schedulesCalls customers with appointment timesProvides the highest level of service to the CustomerProfessionally communicates the service needed to Customers and TechniciansDistributes calls in a way that maximizes company productivity but with a focus on good departmental fairnessEstablishes follow-ups with the department of any jobs that require a return visitQuickly and efficiently learns the dispatch software in the Company's business systemProvides positive interactions with our Technicians and the administrative staffWorking overtime may be necessary occasionallyPrepare orders Pull, properly pack, and ship itemsLoad and unload equipment from semi's using pallet jack or forklift.Intake customer calls and build the service request into the system.Track shipment arrival and departure timesReceive inventory in the warehouse dailyVerify all incoming shipments for accuracyAccommodate and carefully handle fragile packages and materialsTag and label parts and supplies with accuracyOrganize stock and inventory within the warehouse in their designated locationRecord and report impaired or damaged itemsReplenish inventory for field techniciansMaintain a safe and clean work environment by keeping shelves, pallet area, and workstations neatOrganize and clean warehouse and work area for orderliness at all timesMay also assist in counting of physical inventory Other duties as assigned
Physical Demands:
Regularly lift and/or move objects 10-50lbsComply with all applicable OSHA standardsContinuous sitting in an office environmentContinuous use of hand and finger dexterity when operating a keyboardContinuous use of sight to view information on a computer screenQualification Requirements:
High School diploma or equivalent preferred1-2 years warehouse experience preferredAble to work in a fast-paced environment while maintaining attention to detailWorks well under pressure and ability to meet deadlinesAbility to problem solve quickly and prioritize daily tasks according to their importanceComputer literateDetailed, dependable and honest professional with the ability to type quickly and accuratelyTeam PlayerDependableOrganizedDriver's license and acceptable driving recordSome Dispatching experience requiredMust be able to work rotational on-call as neededProficient customer service skillsExcellent verbal and written communications skillsMust be motivated, a self-started, and able to follow through on duties and assignments with minimal supervisionBenefits Include (but not limited to):
Top pay for experienceFull benefit package including medical, vision, and dental insurancePTO days and holidays401(k) retirement savings plan
Tech24 is an Equal Opportunity Employer - M/F/Veteran/Disability/Sexual Orientation/Gender
Identity
For more information about Tech24 and our career opportunities visit www.mytech24.com or contact us at 888-774-4950.