Tik Tok
Model Operation Project Manager - Trust & Safety - San Jose
Tik Tok, San Jose, California, United States, 95199
Responsibilities
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.
Why Join Us Creation is the core of TikTok's purpose. Our platform is built to help imagination thrive. This is doubly true of the teams that make TikTok possible. Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day. To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve. Join us
About Building a world where people can safely discover, create and connect. The Trust & Safety (T&S) team at TikTok helps ensure that our global online community is safe and empowered to create and enjoy content across all of our applications. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.
It is possible that this role will be exposed to harmful content as part of the core role/as part of project/ in response to escalation requests/by chance.
This may occur in the form of images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals.
About the team The Safety Ops team within ADSEO (Al Data Service and Eco Operations team) under T&S is committed to addressing global concerns related to content safety and managing data service requests within the field of Artificial Intelligence. In order to uphold bottom-line safety and negative content governance on our platforms and explore cutting-edge Al technologies and their applications, like LLM models, our team goes above and beyond in optimizing user experiences and delivering groundbreaking models by dedicatedly serving model training and evaluation to verify and continually enhance model performance and strategies.
What will I do As a Project Manager in Safety Ops, you will be the owner who drives end-to-end management of data service projects from request evaluation to project closure. You will be responsible for their successful delivery of high quality and efficiency while playing a role in enhancing our team's overall operational efficiency and strategies. You will work closely with product managers, machine learning engineers, and other global stakeholders to drive the success of data labeling projects and model performance, ensure the safety of our users and products, and explore cutting-edge Al technologies.
Responsibilities - Own and manage the end-to-end operations of labeling projects, from request evaluation, project planning to human resources, quality, progress, and risk management; - Monitor and analyze project progress to uphold and improve efficiency and quality performance to ensure successful delivery; - Optimize project processes and improve overall efficiency through comprehensive analysis of project data and business scenarios; - Collaborate with diverse global cross-functional teams to coordinate resources, evaluate and implement project plans, and drive project progress to satisfy business requirements; - Work with team members to enhance operational efficiency and strategies across projects within the
Qualifications
Minimum Qualifications - Bachelor's degree or above; recent graduates and experienced professionals are both welcome - Excellent proficiency in both written and spoken English & Mandarin and exceptional communication & collaboration skills - Proven end-to-end project management experience and basic data analysis skills with a strong understanding of methodologies, tools, and quality management - Strong ownership, great time management, capable of coordinating resources and solving problems under stress - Fast learner; high motivation and passion for Al trends, trust and safety, and social media platforms; demonstrating initiative and proactivity.
Preferred Qualifications: - Strong interest in social content products and a knack/eye for social trends - Responsible and proactive in driving process optimisation and improvements - Previous experience in Social Media / Internet / Technology industry preferred
Trust & Safety recognises that keeping our platform safe for TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://shorturl.at/cdpT2
#LI-Hybrid"
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.
Why Join Us Creation is the core of TikTok's purpose. Our platform is built to help imagination thrive. This is doubly true of the teams that make TikTok possible. Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day. To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve. Join us
About Building a world where people can safely discover, create and connect. The Trust & Safety (T&S) team at TikTok helps ensure that our global online community is safe and empowered to create and enjoy content across all of our applications. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.
It is possible that this role will be exposed to harmful content as part of the core role/as part of project/ in response to escalation requests/by chance.
This may occur in the form of images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals.
About the team The Safety Ops team within ADSEO (Al Data Service and Eco Operations team) under T&S is committed to addressing global concerns related to content safety and managing data service requests within the field of Artificial Intelligence. In order to uphold bottom-line safety and negative content governance on our platforms and explore cutting-edge Al technologies and their applications, like LLM models, our team goes above and beyond in optimizing user experiences and delivering groundbreaking models by dedicatedly serving model training and evaluation to verify and continually enhance model performance and strategies.
What will I do As a Project Manager in Safety Ops, you will be the owner who drives end-to-end management of data service projects from request evaluation to project closure. You will be responsible for their successful delivery of high quality and efficiency while playing a role in enhancing our team's overall operational efficiency and strategies. You will work closely with product managers, machine learning engineers, and other global stakeholders to drive the success of data labeling projects and model performance, ensure the safety of our users and products, and explore cutting-edge Al technologies.
Responsibilities - Own and manage the end-to-end operations of labeling projects, from request evaluation, project planning to human resources, quality, progress, and risk management; - Monitor and analyze project progress to uphold and improve efficiency and quality performance to ensure successful delivery; - Optimize project processes and improve overall efficiency through comprehensive analysis of project data and business scenarios; - Collaborate with diverse global cross-functional teams to coordinate resources, evaluate and implement project plans, and drive project progress to satisfy business requirements; - Work with team members to enhance operational efficiency and strategies across projects within the
Qualifications
Minimum Qualifications - Bachelor's degree or above; recent graduates and experienced professionals are both welcome - Excellent proficiency in both written and spoken English & Mandarin and exceptional communication & collaboration skills - Proven end-to-end project management experience and basic data analysis skills with a strong understanding of methodologies, tools, and quality management - Strong ownership, great time management, capable of coordinating resources and solving problems under stress - Fast learner; high motivation and passion for Al trends, trust and safety, and social media platforms; demonstrating initiative and proactivity.
Preferred Qualifications: - Strong interest in social content products and a knack/eye for social trends - Responsible and proactive in driving process optimisation and improvements - Previous experience in Social Media / Internet / Technology industry preferred
Trust & Safety recognises that keeping our platform safe for TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://shorturl.at/cdpT2
#LI-Hybrid"