WillowTree
Product Manager, Fuel iX (US Applicants)
WillowTree, Boston, Massachusetts, us, 02298
Who We Are
In collaboration with our parent company, TELUS Digital, we've launched Fuel iX, an enterprise-grade AI engine designed to help companies upgrade their generative AI (GenAI) pilots to production scale, deploy customized solutions faster, and effectively manage the technology responsibly.Location & Flexibility
The
Product Manager
role will be an integral part of Fuel iX's hiring success. To help retain our deep culture of collaboration both among ourselves and our stakeholders, this role will maintain an in-office presence in a hybrid capacity (two or three days weekly, depending on location) at either our Charlottesville, VA, Columbus, OH, or Durham, NC office, or Boston, MA office.The Opportunity
As a
Product Manager
on Fuel iX, you'll partner with one of our Engineering Directors and Delivery Leads to lead a multidisciplinary project team on one or more of the Fuel iX product lines being delivered to market. This opportunity involves working closely with cutting-edge AI use cases to directly solve problems through AI and enable AI deployments within enterprises.
Fuel iX is a next-generation platform that helps enterprises manage and accelerate AI-fueled intelligent experiences (iX). This role is pivotal in enhancing and evolving our industry-leading AI application framework, ensuring the delivery of business value to enterprises worldwide.ResponsibilitiesDrive a strategic product roadmap considering business value, technical lift, dependencies, time, and budget constraintsDefine requirements and manage complex requirement backlogs across multiple platformsBuild a shared understanding of product requirements among all stakeholdersDrive the product vision and roadmap to deliver best-in-class customer experiencesOwn scope management and feature prioritization discussionsCollaborate with designers to create feasible and top-tier user experiencesConduct client journey mapping, user story mapping, and product workshopsLead technical discussions with engineers to define system architecture and data flowsUse analytics and metrics to drive informed decisions and enhance product strategiesAnalyze data to identify patterns, trends, and opportunities for optimizationManage and document technical dependencies and API requirementsQualifications5+ years of experience in product management, preferably with SaaS products.Proven technical background either in engineering or working with complex technical productsExperience working with product development teams, software development processes, and agile methodologies.Ability to analyze market trends, customer needs, and competitive landscape.Proven ability to identify and solve complex problems, leading to measurable business outcomes.Excellent written and verbal communication skills.Ability to articulate complex technical concepts to non-technical stakeholders.Demonstrated ability to lead cross-functional teams and manage multiple stakeholders.Strong project management skills and ability to prioritize tasks effectively.Passionate about delivering exceptional customer experiences.Ability to gather and integrate customer feedback into the product development process.Bonus PointsProven experience in managing AI or machine learning-based products.Strong understanding of AI technologies and their application in business solutions.Experience with B2E or Contact Center CX solutions is highly desirable.Experience with cloud-based infrastructure and services.Experience using or building developer platforms.Why WillowTree?
We offer a place to be yourself.
Our differences, both visible and invisible, benefit our teams, our communities, and the products we craft. That's why WillowTree strives to build a team with diverse backgrounds, skills, and perspectives.
You'll work hard here; however, we'll balance that with a culture that supports your growth and cares
about your well-being. We're committed to creating an environment of inclusion - a place where every Tree can thrive.
We want you to reach your fullest potential and part of your professional development at WillowTree will include dedicated time to innovate on passion projects and an annual stipend to fund your professional pursuits.
WillowTree celebrates our differences and provides equal employment opportunities to all team members and applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Diverse teams build better products. We acknowledge that the tech industry especially lacks opportunity for those who are of non-traditional backgrounds and in underrepresented groups. In order to create the best products for everyone, we know that it's important for our team to reflect the diversity of our users, and we are committed to being the change we want to see.
#LI-Hybrid
#LI-KS1
What We'll Offer
In addition to a great culture and interesting work with opportunities for growth and development, this position is eligible for the following benefits:
Healthcare benefits - Medical, Vision, Dental (Including an option for 100% coverage of individual employee medical premiums)Life & Disability Insurance401K matchingFlexible paid time off & paid company holidaysParental LeaveEmployee Share Purchase PlanEmployee Assistance Program (EAP)And more!
*Individual compensation is based on various factors unique to each candidate, including skill set, experience, qualifications, and other job-related reasons determined during the interview process. Role ranges are periodically reviewed and updated based on market changes, internal needs, and industry trends. To drive ongoing pay equity for team members, WillowTree conducts regular compensation audits.
USA Pay Range
$100,000-$128,000 USD
In collaboration with our parent company, TELUS Digital, we've launched Fuel iX, an enterprise-grade AI engine designed to help companies upgrade their generative AI (GenAI) pilots to production scale, deploy customized solutions faster, and effectively manage the technology responsibly.Location & Flexibility
The
Product Manager
role will be an integral part of Fuel iX's hiring success. To help retain our deep culture of collaboration both among ourselves and our stakeholders, this role will maintain an in-office presence in a hybrid capacity (two or three days weekly, depending on location) at either our Charlottesville, VA, Columbus, OH, or Durham, NC office, or Boston, MA office.The Opportunity
As a
Product Manager
on Fuel iX, you'll partner with one of our Engineering Directors and Delivery Leads to lead a multidisciplinary project team on one or more of the Fuel iX product lines being delivered to market. This opportunity involves working closely with cutting-edge AI use cases to directly solve problems through AI and enable AI deployments within enterprises.
Fuel iX is a next-generation platform that helps enterprises manage and accelerate AI-fueled intelligent experiences (iX). This role is pivotal in enhancing and evolving our industry-leading AI application framework, ensuring the delivery of business value to enterprises worldwide.ResponsibilitiesDrive a strategic product roadmap considering business value, technical lift, dependencies, time, and budget constraintsDefine requirements and manage complex requirement backlogs across multiple platformsBuild a shared understanding of product requirements among all stakeholdersDrive the product vision and roadmap to deliver best-in-class customer experiencesOwn scope management and feature prioritization discussionsCollaborate with designers to create feasible and top-tier user experiencesConduct client journey mapping, user story mapping, and product workshopsLead technical discussions with engineers to define system architecture and data flowsUse analytics and metrics to drive informed decisions and enhance product strategiesAnalyze data to identify patterns, trends, and opportunities for optimizationManage and document technical dependencies and API requirementsQualifications5+ years of experience in product management, preferably with SaaS products.Proven technical background either in engineering or working with complex technical productsExperience working with product development teams, software development processes, and agile methodologies.Ability to analyze market trends, customer needs, and competitive landscape.Proven ability to identify and solve complex problems, leading to measurable business outcomes.Excellent written and verbal communication skills.Ability to articulate complex technical concepts to non-technical stakeholders.Demonstrated ability to lead cross-functional teams and manage multiple stakeholders.Strong project management skills and ability to prioritize tasks effectively.Passionate about delivering exceptional customer experiences.Ability to gather and integrate customer feedback into the product development process.Bonus PointsProven experience in managing AI or machine learning-based products.Strong understanding of AI technologies and their application in business solutions.Experience with B2E or Contact Center CX solutions is highly desirable.Experience with cloud-based infrastructure and services.Experience using or building developer platforms.Why WillowTree?
We offer a place to be yourself.
Our differences, both visible and invisible, benefit our teams, our communities, and the products we craft. That's why WillowTree strives to build a team with diverse backgrounds, skills, and perspectives.
You'll work hard here; however, we'll balance that with a culture that supports your growth and cares
about your well-being. We're committed to creating an environment of inclusion - a place where every Tree can thrive.
We want you to reach your fullest potential and part of your professional development at WillowTree will include dedicated time to innovate on passion projects and an annual stipend to fund your professional pursuits.
WillowTree celebrates our differences and provides equal employment opportunities to all team members and applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Diverse teams build better products. We acknowledge that the tech industry especially lacks opportunity for those who are of non-traditional backgrounds and in underrepresented groups. In order to create the best products for everyone, we know that it's important for our team to reflect the diversity of our users, and we are committed to being the change we want to see.
#LI-Hybrid
#LI-KS1
What We'll Offer
In addition to a great culture and interesting work with opportunities for growth and development, this position is eligible for the following benefits:
Healthcare benefits - Medical, Vision, Dental (Including an option for 100% coverage of individual employee medical premiums)Life & Disability Insurance401K matchingFlexible paid time off & paid company holidaysParental LeaveEmployee Share Purchase PlanEmployee Assistance Program (EAP)And more!
*Individual compensation is based on various factors unique to each candidate, including skill set, experience, qualifications, and other job-related reasons determined during the interview process. Role ranges are periodically reviewed and updated based on market changes, internal needs, and industry trends. To drive ongoing pay equity for team members, WillowTree conducts regular compensation audits.
USA Pay Range
$100,000-$128,000 USD