AION Management
Leasing Associate
AION Management, Baltimore, Maryland, United States, 21276
Job Description:
Under the direction of the Real Estate Manager, the Leasing Associate is responsible for maximizing occupancy by generating qualified traffic, networking within the local community, scheduling appointments, securing rentals, promoting resident retention, and providing or coordinating exceptional customer service.
Essential Duties and Responsibilities:
Sales/Marketing:
Conduct all leasing activities at the property, responding to telephone inquiries, providing tours of apartments and amenities, following up with prospects, and coordinating all move-insPerform telephone market surveys and physical shops of competitorsRecommend strategies and programs for on-site marketing activityDevelop and monitor merchant/neighborhood referral programs for move-in packets, newsletters, and resident retentionInitiate sales outreach plans including but not limited to new development, community management, internal and external communication, and supportRecommend programs and strategies to increase qualified traffic and closing ratios.Attend weekly marketing meetingsMaintain passing e-shop, phone shop, and physical shop scores of 85% or higher.Administrative:
Inspect apartments with the new residents at move in and complete all the necessary paperworkSupport Assistant RE Manager with tracking renewals, lease expirations, and notices to vacateCollect and accurately process and report receipt of application fees, security deposits, rents and other feesAccurately enter all prospect and resident data into Entrata in a timely mannerKeep files, desk, and leasing area organizedComply with all Fair Housing regulations, local/state regulations, and other laws as they relate to property specific guidelines and occupancy standardsInspect market ready units and models each morningCustomer Service:
Assist in planning and preparation of resident functions.Walk the property for curb appeal and overall property appearance.Assist with the monitoring and directing of service operations to ensure service requests are completed within 24 hours and curb appeal standards are metProvide excellent customer service and display courteous and professional attitude toward all customersMaintain availability for resident functions, community affiliated events and weekendsPerform other duties as requiredMaintain all leasing office standardsRequirements:
High school diploma or equivalent, college preferred.1-year customer service or sales experience (or relevant education)In Pennsylvania or New Jersey, must obtain a real estate license within 180 days of hireStrong computer skills including Microsoft Office (Word, Excel)Excellent English communication skills, both verbal and written.Must be able to walk apartments and grounds, including steps and climbing stairsOccasionally requires lifting 20 pounds or lessMust be available to work weekends and holidaysValid driver's licenseHourly range $19-23 & Commission Pay
FSLA Status: Non-Exempt
Under the direction of the Real Estate Manager, the Leasing Associate is responsible for maximizing occupancy by generating qualified traffic, networking within the local community, scheduling appointments, securing rentals, promoting resident retention, and providing or coordinating exceptional customer service.
Essential Duties and Responsibilities:
Sales/Marketing:
Conduct all leasing activities at the property, responding to telephone inquiries, providing tours of apartments and amenities, following up with prospects, and coordinating all move-insPerform telephone market surveys and physical shops of competitorsRecommend strategies and programs for on-site marketing activityDevelop and monitor merchant/neighborhood referral programs for move-in packets, newsletters, and resident retentionInitiate sales outreach plans including but not limited to new development, community management, internal and external communication, and supportRecommend programs and strategies to increase qualified traffic and closing ratios.Attend weekly marketing meetingsMaintain passing e-shop, phone shop, and physical shop scores of 85% or higher.Administrative:
Inspect apartments with the new residents at move in and complete all the necessary paperworkSupport Assistant RE Manager with tracking renewals, lease expirations, and notices to vacateCollect and accurately process and report receipt of application fees, security deposits, rents and other feesAccurately enter all prospect and resident data into Entrata in a timely mannerKeep files, desk, and leasing area organizedComply with all Fair Housing regulations, local/state regulations, and other laws as they relate to property specific guidelines and occupancy standardsInspect market ready units and models each morningCustomer Service:
Assist in planning and preparation of resident functions.Walk the property for curb appeal and overall property appearance.Assist with the monitoring and directing of service operations to ensure service requests are completed within 24 hours and curb appeal standards are metProvide excellent customer service and display courteous and professional attitude toward all customersMaintain availability for resident functions, community affiliated events and weekendsPerform other duties as requiredMaintain all leasing office standardsRequirements:
High school diploma or equivalent, college preferred.1-year customer service or sales experience (or relevant education)In Pennsylvania or New Jersey, must obtain a real estate license within 180 days of hireStrong computer skills including Microsoft Office (Word, Excel)Excellent English communication skills, both verbal and written.Must be able to walk apartments and grounds, including steps and climbing stairsOccasionally requires lifting 20 pounds or lessMust be available to work weekends and holidaysValid driver's licenseHourly range $19-23 & Commission Pay
FSLA Status: Non-Exempt