HomeFirst Services of Santa Clara County
Program Manager-Gilroy Shelter
HomeFirst Services of Santa Clara County, Gilroy, California, us, 95021
Job Details
LevelManagement
Job LocationGilroy CSWP - Gilroy, CA
Position TypeFull Time
Education Level4 Year Degree
Salary Range$99,754.20 - $99,754.20 Salary/year
Travel PercentageUp to 25%
Job ShiftDay
Job CategoryNonprofit - Social Services
Description
Position:
Program Manager
Location:
Gilroy Emergency Shelter
Employment Type:
Regular Full Time, Exempt
Compensation:
$99,754 Annually
THE ORGANIZATION:
HomeFirst™ is a leading provider of housing services: prevention, outreach, shelter, interim, and permanent housing programming for individuals who are housing insecure or unhoused in the Bay Area of California. We serve more than 5,000 adults, Veterans, families, and youth each year through a continuum of care, which meets people where they are and works to support a housing plan specific to each individual.
HomeFirst has approximately 500 staff working across two Bay Area counties including Sonoma and Santa Clara County. HomeFirst operates more than 15 locations, including The James F. Boccardo Regional Reception Center (BRC), Family Living Centers, Labath Landing Interim Housing, and more. Our core elements include, but are not limited to:
PreventionStreet-based ServicesEmergency HousingPermanent Housing InterventionsSupportive ServicesAffordable HousingSystems LeadershipHomeFirst is committed to a culture of demonstrating our core values.
Activism
|
Creativity
|
Excellence
|
Passion |
Respect
|
Responsibility
|
Teamwork
Program Summary:
In coordination with the Shelter Services Director, the Program Manager will oversee and ensure the on-going development and daily operation of the shelter services and assist in the creation and implementation of new and innovative programs and support services to meet the ongoing and emerging needs of homeless adults and children at family sites.
Responsibilities:
Directly supervise shelter staff including Shift Supervisors, Case Managers, Resident Coordinators, and Resident Advocates.Assist with the supervision and guidance of other program staff, as necessary.Ensure sufficient shelter oversight on every shift.Conduct staff meetings, supervision, and performance appraisals. Assist with recruitment, hiring and training efforts, as directed.Create staff schedules, approve staff timecard and PTO request.Assist staff with supporting participant efforts through a strengths-based framework, promoting values of self-sufficiency and empowerment throughout work with guests.Ensure all shelter staff are properly trained.Assist in representing the agency/shelter to funders, volunteers, visitors, and donors as needed.Conduct and/or oversee appropriate crisis interventions and emergency responses. Act as an on-site resource for staff by assisting with and directly handling escalated individuals providing knowledge, keeping abreast of, and communicating changes in working procedures and regulations.Participate in the development and implementation of administrative and reporting systems. Produce and submit reports and information documenting services and progress.Participate in the development and implementation of new shelter service programs.Research nationally recognized or best practice shelter facilities to integrate high quality strategies in to the shelter.Implement and ensure adherence to the shelter grievance procedure. Ensure program is in compliance with funding objectives and expected outcomes relevant to the department. Oversee and ensure the program maintains accurate records, files, correspondence, and data collection. Assist Shelter Services Director in developing and revising policies and procedures, operations manuals, emergency procedures and program materials.Serve as an information resource by conducting research, assembling data, and performing special projects; prepare and deliver presentations, reports, correspondence, and documents.Shelter program operates 24 hours a day, seven days a week and may require the Shelter Manager to serve as an "on-call" supervisor for assistance after hours and on weekends. This entails responding to calls regarding emergencies and requests for immediate consultation from shelter staff. Also includes managing and addressing facility-related emergencies that may arise.Benefits of joining the HomeFirst team:
Professional growth opportunities within the organization100% medical coverage for employees with an opportunity to add dependents at a shared cost of 50%401K match up to 5% with immediate vestingGenerous PTO, accrual begins with 120 hours annually and increases with tenure12 observed holidays with 4 additional PTO hours for Civic Engagement provided annuallyAccess to our Emergency Assistance Program (EAP)Impact Suite(Access to Mental Health)Chiropractic benefits with 20 annual visitsPet insurance options availableDiscounted 24 Hour Fitness MembershipHomeFirst Perks ....
HomeFirst is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other status protected by law.
We also consider qualified applicants with criminal histories consistent with applicable federal, state, and local law. Additionally, HomeFirst Services participates in the E-Verify program, as required by law.
HomeFirst Services is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application process.
If you need assistance or accommodation due to a disability, please let your recruiter know.
HomeFirst Services takes pride in its safety values, the wellness of our team, and respect for everyone we serve. Due to this commitment, HomeFirst Services is mandating that all employees be vaccinated or render a religious or medical exemption effective September 13, 2021.
Qualifications
Minimum Qualifications:
Bachelor's degree from an accredited college or university in social work, psychology, a public health field, and/or in a management field such as public or non-profit administration. Degree may be substituted with 2 years of management experience in the non-profit or community service sector;Minimum of two years professional experience working with homeless or other vulnerable populations;Demonstrated knowledge of issues facing program participants (e.g., substance use, mental health, domestic violence, resources for undocumented individuals, etc.).Experience supervising staff and managing operations;Skills, Abilities, and Knowledge:
Able to coordinate, implement, assist, supervise and evaluate program activities and diverse staff.Able to establish and maintain effective working relationships with a variety of individuals and groups;Able to make regular entries and oversee the Homeless Management Information System database.Demonstrated ability to exercise appropriate authority when needed, to uphold program and personnel policies and procedures and to support staff in doing so;Experience in a crisis setting and able to respond appropriately to emergencies including contacting appropriate staff and/or contacting and interacting with police, fire, and medical personnel as needed;Excellent written and verbal communication skills; proficient in Microsoft Office (Word, PowerPoint, Outlook, Excel, etc.) is necessary.Strong interpersonal skills and oral presentation skills.Other:
Valid CA Driver LicenseAble to perform sedentary work;Able to lift up to 30 lbs. on occasion;Ability to use keyboard and read computer screens for extended periods;Able to stand/sit for extended periods, kneel, reach and bend related to the completion of duties;
LevelManagement
Job LocationGilroy CSWP - Gilroy, CA
Position TypeFull Time
Education Level4 Year Degree
Salary Range$99,754.20 - $99,754.20 Salary/year
Travel PercentageUp to 25%
Job ShiftDay
Job CategoryNonprofit - Social Services
Description
Position:
Program Manager
Location:
Gilroy Emergency Shelter
Employment Type:
Regular Full Time, Exempt
Compensation:
$99,754 Annually
THE ORGANIZATION:
HomeFirst™ is a leading provider of housing services: prevention, outreach, shelter, interim, and permanent housing programming for individuals who are housing insecure or unhoused in the Bay Area of California. We serve more than 5,000 adults, Veterans, families, and youth each year through a continuum of care, which meets people where they are and works to support a housing plan specific to each individual.
HomeFirst has approximately 500 staff working across two Bay Area counties including Sonoma and Santa Clara County. HomeFirst operates more than 15 locations, including The James F. Boccardo Regional Reception Center (BRC), Family Living Centers, Labath Landing Interim Housing, and more. Our core elements include, but are not limited to:
PreventionStreet-based ServicesEmergency HousingPermanent Housing InterventionsSupportive ServicesAffordable HousingSystems LeadershipHomeFirst is committed to a culture of demonstrating our core values.
Activism
|
Creativity
|
Excellence
|
Passion |
Respect
|
Responsibility
|
Teamwork
Program Summary:
In coordination with the Shelter Services Director, the Program Manager will oversee and ensure the on-going development and daily operation of the shelter services and assist in the creation and implementation of new and innovative programs and support services to meet the ongoing and emerging needs of homeless adults and children at family sites.
Responsibilities:
Directly supervise shelter staff including Shift Supervisors, Case Managers, Resident Coordinators, and Resident Advocates.Assist with the supervision and guidance of other program staff, as necessary.Ensure sufficient shelter oversight on every shift.Conduct staff meetings, supervision, and performance appraisals. Assist with recruitment, hiring and training efforts, as directed.Create staff schedules, approve staff timecard and PTO request.Assist staff with supporting participant efforts through a strengths-based framework, promoting values of self-sufficiency and empowerment throughout work with guests.Ensure all shelter staff are properly trained.Assist in representing the agency/shelter to funders, volunteers, visitors, and donors as needed.Conduct and/or oversee appropriate crisis interventions and emergency responses. Act as an on-site resource for staff by assisting with and directly handling escalated individuals providing knowledge, keeping abreast of, and communicating changes in working procedures and regulations.Participate in the development and implementation of administrative and reporting systems. Produce and submit reports and information documenting services and progress.Participate in the development and implementation of new shelter service programs.Research nationally recognized or best practice shelter facilities to integrate high quality strategies in to the shelter.Implement and ensure adherence to the shelter grievance procedure. Ensure program is in compliance with funding objectives and expected outcomes relevant to the department. Oversee and ensure the program maintains accurate records, files, correspondence, and data collection. Assist Shelter Services Director in developing and revising policies and procedures, operations manuals, emergency procedures and program materials.Serve as an information resource by conducting research, assembling data, and performing special projects; prepare and deliver presentations, reports, correspondence, and documents.Shelter program operates 24 hours a day, seven days a week and may require the Shelter Manager to serve as an "on-call" supervisor for assistance after hours and on weekends. This entails responding to calls regarding emergencies and requests for immediate consultation from shelter staff. Also includes managing and addressing facility-related emergencies that may arise.Benefits of joining the HomeFirst team:
Professional growth opportunities within the organization100% medical coverage for employees with an opportunity to add dependents at a shared cost of 50%401K match up to 5% with immediate vestingGenerous PTO, accrual begins with 120 hours annually and increases with tenure12 observed holidays with 4 additional PTO hours for Civic Engagement provided annuallyAccess to our Emergency Assistance Program (EAP)Impact Suite(Access to Mental Health)Chiropractic benefits with 20 annual visitsPet insurance options availableDiscounted 24 Hour Fitness MembershipHomeFirst Perks ....
HomeFirst is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other status protected by law.
We also consider qualified applicants with criminal histories consistent with applicable federal, state, and local law. Additionally, HomeFirst Services participates in the E-Verify program, as required by law.
HomeFirst Services is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application process.
If you need assistance or accommodation due to a disability, please let your recruiter know.
HomeFirst Services takes pride in its safety values, the wellness of our team, and respect for everyone we serve. Due to this commitment, HomeFirst Services is mandating that all employees be vaccinated or render a religious or medical exemption effective September 13, 2021.
Qualifications
Minimum Qualifications:
Bachelor's degree from an accredited college or university in social work, psychology, a public health field, and/or in a management field such as public or non-profit administration. Degree may be substituted with 2 years of management experience in the non-profit or community service sector;Minimum of two years professional experience working with homeless or other vulnerable populations;Demonstrated knowledge of issues facing program participants (e.g., substance use, mental health, domestic violence, resources for undocumented individuals, etc.).Experience supervising staff and managing operations;Skills, Abilities, and Knowledge:
Able to coordinate, implement, assist, supervise and evaluate program activities and diverse staff.Able to establish and maintain effective working relationships with a variety of individuals and groups;Able to make regular entries and oversee the Homeless Management Information System database.Demonstrated ability to exercise appropriate authority when needed, to uphold program and personnel policies and procedures and to support staff in doing so;Experience in a crisis setting and able to respond appropriately to emergencies including contacting appropriate staff and/or contacting and interacting with police, fire, and medical personnel as needed;Excellent written and verbal communication skills; proficient in Microsoft Office (Word, PowerPoint, Outlook, Excel, etc.) is necessary.Strong interpersonal skills and oral presentation skills.Other:
Valid CA Driver LicenseAble to perform sedentary work;Able to lift up to 30 lbs. on occasion;Ability to use keyboard and read computer screens for extended periods;Able to stand/sit for extended periods, kneel, reach and bend related to the completion of duties;