San Antonio Water System
Business Process Analyst (Customer Service)
San Antonio Water System, San Antonio, Texas, United States, 78208
Salary :
$60,873.00 - $104,445.00 Annually
Location :
San Antonio, TX
Job Type:
Full Time
Job Number:
2024-00246
Department:
Customer Service
Opening Date:
10/25/2024
Closing Date:
12/29/2024 11:59 PM Central
Grade 19 - Salary starts at $60,873.00 annually. Rate of pay depends on qualification.Job Description
JOB SUMMARYThe Business Process Analyst (Customer Service) is responsible for analyzing and documenting current business processes, as identified by management; working with process owners, participants, and end users to develop and implement improved business models; and facilitating the creation and tracking of performance indicators for all areas within SAWS.
ESSENTIAL FUNCTIONSDocuments existing business processes using business models, workflow diagrams, and written explanations.Develops process improvement suggestions that align with management initiatives.Assesses impact of proposed changes to related business processes and develops cost/benefit analysis.Consults with external businesses to identify "best practice" process models.Acts as liaison between internal business units to facilitate new business process plans.Develops performance indicators to measure the results of the process change.Facilitates and communicates internal and external corporate benchmark surveys.Performs other duties as assigned.
DECISION MAKING
This position works under limited supervision.Will often work on more than one project at any one time.Prioritizes and evaluates time and resource requirements to meet deadlines.Uses effective communication and change management practices.
MINIMUM REQUIREMENTS
Bachelor's Degree in Management Information Systems, Business Administration, Public Relations, Communications, Public Administration, or a related field from an institution accredited by a nationally recognized accrediting agency.Three years' progressively responsible experience in developing and implementing business processes, conducting business analyses and modeling, coordinating the preparation of reports and presentations, and conducting external research.Proficient in the use of appropriate data management software (spreadsheets and databases), geographic information systems software and digital mapping techniques, project planning, presentation software, and internet tools.
PREFERRED QUALIFICATIONS
Demonstrated experience in interactive group techniques, functional analysis, process flow analysis sufficient to facilitate change management and other management improvements.PMPLean Six Sigma CertificationDemonstrated experience in process analysis projectsDemonstrated project management experience
JOB DIMENSIONS
Contact with employees from all levels throughout the organization.May need to travel to various SAWS locations.Communicates effectively, verbally and in writing.Frequent contact with internal and external customers, consultants, vendors, and government agencies.
PHYSICAL DEMANDS AND WORKING CONDITIONSRequires visual acuity, speech, and hearing. Working conditions are primarily in an office environment.
San Antonio Water System values the contributions of all its employees, providing them the best in compensation and benefits. The benefits package is designed to attract and retain a workforce of qualified employees who share a responsibility in providing quality water to 1 million consumers.From an affordable medical and dental plan to life-sustaining retirement and insurance plans, we offer benefits that reward employees for their commitment to a challenging career at SAWS. Employee benefits include the following:
Competitive, market-based salariesPerformance-based incentivesMedical benefitsDental benefitsLife insurancePrescription drug programVision care planTwo retirement plansDeferred compensation plans (457 plan)Disability incomePaid leave (vacation, sick, personal)Education assistance programEmployee assistance programFlexible, tax-deferred health and dependent care spending accountsWellness programsOn-Site Fitness FacilitiesCommunity service opportunitiesClick on the link for additional information regarding benefits:
01
*Do you, at minimum, have a Bachelor's Degree or higher level of education?
YesNo
02
BUSINESS PROCESS ANALYST-How many years of progressive responsible experience do you have in developing and implementing business processes, conducting business analysis , coordinating the preparation of reports and presentations, and conducting external research?
No experienceLess than 3 years of experienceBetween 3 and 5 years of experienceMore than 5 years of experience
03
Business Process Analyst - Describe your experience in developing and implementing business processes, conducting business analysis and modeling, coordinating the preparation of reports and presentations, and conducting external research. Please include specific examples of at least two projects that required performing these tasks. If none, enter N/A.
04
Business Process Analyst - Describe your process for reviewing and documenting a business process and/or procedure. Please include everything from taking the assignment to producing a final report, deliverable, and or presentation. If none, enter N/A.
05
Business Process Analyst - Describe your experience working on multiple projects simultaneously. How would you organize and prioritize your work to ensure that you and your team meet deadlines? If none, enter N/A.
Required Question
$60,873.00 - $104,445.00 Annually
Location :
San Antonio, TX
Job Type:
Full Time
Job Number:
2024-00246
Department:
Customer Service
Opening Date:
10/25/2024
Closing Date:
12/29/2024 11:59 PM Central
Grade 19 - Salary starts at $60,873.00 annually. Rate of pay depends on qualification.Job Description
JOB SUMMARYThe Business Process Analyst (Customer Service) is responsible for analyzing and documenting current business processes, as identified by management; working with process owners, participants, and end users to develop and implement improved business models; and facilitating the creation and tracking of performance indicators for all areas within SAWS.
ESSENTIAL FUNCTIONSDocuments existing business processes using business models, workflow diagrams, and written explanations.Develops process improvement suggestions that align with management initiatives.Assesses impact of proposed changes to related business processes and develops cost/benefit analysis.Consults with external businesses to identify "best practice" process models.Acts as liaison between internal business units to facilitate new business process plans.Develops performance indicators to measure the results of the process change.Facilitates and communicates internal and external corporate benchmark surveys.Performs other duties as assigned.
DECISION MAKING
This position works under limited supervision.Will often work on more than one project at any one time.Prioritizes and evaluates time and resource requirements to meet deadlines.Uses effective communication and change management practices.
MINIMUM REQUIREMENTS
Bachelor's Degree in Management Information Systems, Business Administration, Public Relations, Communications, Public Administration, or a related field from an institution accredited by a nationally recognized accrediting agency.Three years' progressively responsible experience in developing and implementing business processes, conducting business analyses and modeling, coordinating the preparation of reports and presentations, and conducting external research.Proficient in the use of appropriate data management software (spreadsheets and databases), geographic information systems software and digital mapping techniques, project planning, presentation software, and internet tools.
PREFERRED QUALIFICATIONS
Demonstrated experience in interactive group techniques, functional analysis, process flow analysis sufficient to facilitate change management and other management improvements.PMPLean Six Sigma CertificationDemonstrated experience in process analysis projectsDemonstrated project management experience
JOB DIMENSIONS
Contact with employees from all levels throughout the organization.May need to travel to various SAWS locations.Communicates effectively, verbally and in writing.Frequent contact with internal and external customers, consultants, vendors, and government agencies.
PHYSICAL DEMANDS AND WORKING CONDITIONSRequires visual acuity, speech, and hearing. Working conditions are primarily in an office environment.
San Antonio Water System values the contributions of all its employees, providing them the best in compensation and benefits. The benefits package is designed to attract and retain a workforce of qualified employees who share a responsibility in providing quality water to 1 million consumers.From an affordable medical and dental plan to life-sustaining retirement and insurance plans, we offer benefits that reward employees for their commitment to a challenging career at SAWS. Employee benefits include the following:
Competitive, market-based salariesPerformance-based incentivesMedical benefitsDental benefitsLife insurancePrescription drug programVision care planTwo retirement plansDeferred compensation plans (457 plan)Disability incomePaid leave (vacation, sick, personal)Education assistance programEmployee assistance programFlexible, tax-deferred health and dependent care spending accountsWellness programsOn-Site Fitness FacilitiesCommunity service opportunitiesClick on the link for additional information regarding benefits:
01
*Do you, at minimum, have a Bachelor's Degree or higher level of education?
YesNo
02
BUSINESS PROCESS ANALYST-How many years of progressive responsible experience do you have in developing and implementing business processes, conducting business analysis , coordinating the preparation of reports and presentations, and conducting external research?
No experienceLess than 3 years of experienceBetween 3 and 5 years of experienceMore than 5 years of experience
03
Business Process Analyst - Describe your experience in developing and implementing business processes, conducting business analysis and modeling, coordinating the preparation of reports and presentations, and conducting external research. Please include specific examples of at least two projects that required performing these tasks. If none, enter N/A.
04
Business Process Analyst - Describe your process for reviewing and documenting a business process and/or procedure. Please include everything from taking the assignment to producing a final report, deliverable, and or presentation. If none, enter N/A.
05
Business Process Analyst - Describe your experience working on multiple projects simultaneously. How would you organize and prioritize your work to ensure that you and your team meet deadlines? If none, enter N/A.
Required Question