Hexaware USAAvance Consulting
ServiceNow Project Manager - Catalogue
Hexaware USAAvance Consulting, Plano, Texas, us, 75086
Role Overview:Service Management Project Manager, a self-driven individual who would be accountable for managing & driving end-to-end ITSM programs (constituted of multiple projects). Examples of projects could be e.g. to implement various ITIL® processes utilizing tools like ServiceNow® etc., service catalog transformation, drive automation across IT services & respective technical processes etc.Job Description:·
Collaborating with stakeholders to assess project requirements, review strategies, Drive decision, implementation, and governance.·
Managing several key/strategic projects at any given point in time preferably for ITSM·
Stakeholder Management (internal/ client) up to the Director/ VP career stage while ensuring high levels of client satisfaction.·
Handling commercial acumen i.e. Estimation, Budgeting, Earned Value Analysis, Maintaining GM & OI·
Maintaining strong business communication, presentation, and conflict management·
Maintaining and delivering quality metrics, burn down charts, progress, and status reporting at Portfolio Level·
Managing relationships & status reporting within the organization, with clients & applicable third parties·
Managing internal and external dependencies for the projects·
Create and track a plan to deliver the program goals, including the technical implementation plan.·
Manage dependencies across platform and technology teams to deliver transparency and visibility for key deliverables.·
Scope (requirements)/ backlog management, quality management and risks and issues management·
Create & manage end-to-end program plans.·
Accountable for end-to-end delivery of overall project·
Accountable & lead to deliver agreed solutions with agreed quality.Desired Skills/Requirements:Graduate (minimum), MBA (IT/Operations) is preferred.
8-10 years of minimum project management experience in IT
ITIL® or ITSM certifications preferred. PMP certification is desirable.
Exposure to Service Management tools like ServiceNow, Summit, Cherwell, BMC Remedy, HPSM or any other equivalent industry standard ITSM tool (ServiceNow® or Summit is preferred)
Collaborating with stakeholders to assess project requirements, review strategies, Drive decision, implementation, and governance.·
Managing several key/strategic projects at any given point in time preferably for ITSM·
Stakeholder Management (internal/ client) up to the Director/ VP career stage while ensuring high levels of client satisfaction.·
Handling commercial acumen i.e. Estimation, Budgeting, Earned Value Analysis, Maintaining GM & OI·
Maintaining strong business communication, presentation, and conflict management·
Maintaining and delivering quality metrics, burn down charts, progress, and status reporting at Portfolio Level·
Managing relationships & status reporting within the organization, with clients & applicable third parties·
Managing internal and external dependencies for the projects·
Create and track a plan to deliver the program goals, including the technical implementation plan.·
Manage dependencies across platform and technology teams to deliver transparency and visibility for key deliverables.·
Scope (requirements)/ backlog management, quality management and risks and issues management·
Create & manage end-to-end program plans.·
Accountable for end-to-end delivery of overall project·
Accountable & lead to deliver agreed solutions with agreed quality.Desired Skills/Requirements:Graduate (minimum), MBA (IT/Operations) is preferred.
8-10 years of minimum project management experience in IT
ITIL® or ITSM certifications preferred. PMP certification is desirable.
Exposure to Service Management tools like ServiceNow, Summit, Cherwell, BMC Remedy, HPSM or any other equivalent industry standard ITSM tool (ServiceNow® or Summit is preferred)