Sr. Technical Program Manager, Hardware Engineering, AWS Edge Outpost

Description AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, were the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain and were looking for talented people who want to help. Youll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. Youll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And youll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. Amazon Web Services (AWS) Hardware Engineering is a fast growing and leading-edge research and development team that creates enterprise compute and storage server designs for our innovative web service and e-commerce technology platforms. Our designs are industry-leading in terms of performance, frugality and operational excellence, and are critical to the success of the AWS business and the hundreds of thousands of customers who use utility computing today. We are seeking an experienced Technical Program Manager (TPM) to define and build the next generation of our cloud servers. Our success depends on our highly respected server infrastructure; were handling massive scale and rapid integration of emergent technologies. The ideal TPM candidate will be an experienced program manager who is skilled in managing hardware product development teams across several geographic regions using a variety of suppliers. The successful candidate will be an innovative self-starter and leader. The candidate will be familiar with the cloud computing industry and AWS offerings and will be passionate about providing the best possible customer experience at the best cost. The candidate will have an obsession with data and precise analysis and will use these as inputs to make decisions. Key job responsibilities You manage large, complex technology initiatives, delivering critical solutions, significant improvements, new mechanisms, or deprecating systems that are no longer needed. You successfully manage all stages (from concept to delivery). You work closely with your customers to understand their short and long term business goals and product needs. You are responsible for the delivery of platforms through driving and coordinating the efforts of an interdisciplinary team across hardware design, component development, firmware, test, and qualification, along with external suppliers and design partners to develop, deploy at scale, and provide ongoing operational support for the servers you deliver. You are actively involved in the sustaining operational health of the platforms you support You understand the architecture of the systems you work with (e.g., workflows, APIs, runtime characteristics, design limitations, and maintenance requirements). You influence team technical priorities and business strategy through data-driven contributions. You communicate ideas effectively, verbally and in writing, to a wide range of audiences including Directors and VPs. You foster a constructive dialogue, harmonize discordant views, and lead the resolution of contentious issues (build consensus). You partner successfully with customers, stakeholders, and engineering teams. Your program management practices set a great example to others. You routinely and efficiently deliver the right things. You define clear goals and objectives. You drive crisp decisions in your program area about what projects move forward and in what priority order. You proactively identify risks and bring them to the attention of your team and stakeholders with plans for mitigation before they become roadblocks. You are a simplifier. You judiciously add, refine, and remove procedures. By applying project management best practices, you increase the productivity and effectiveness of the teams you work with. A day in the life What you will do: As a TPM on the Edge Hardware Engineering team you will be responsible for leading AWS Outpost fleet operations and hardware product development programs in a highly cross-functional environment which includes internal customers, external vendors and technology partners. Youll provide leadership in the application of new technologies to large scale server deployments in a continuous effort to deliver a world-class customer experience at a world-class cost point. This is a fast-paced challenging position, and youll work with thought leaders in multiple technology areas. Youll have high standards for yourself and everyone you work with, and youll be constantly looking for ways to improve your products performance, quality and cost. Using data and key metrics, you will also drive and measure process improvements that enhance our operational effectiveness. You will work in a dynamic, challenging, and fast-changing organization. Were changing an industry, and we need leaders who are ready for this challenge and who want to reach beyond what is possible today. Why you will love it: You will have exposure to teams and leaders across the entire company. You will be a part of a leading edge research and development team. You will see many aspects of the Amazon business. You will have a direct impact on our bottom line and the ability to improve things for our developers. You will be part of a growing, fast paced, and fun team. You will have ownership and responsibility for defining and executing processes that deliver both savings and productivity for Amazon. About the team AWS Outposts is an on-premises version of AWS public cloud. To learn more about Outposts, you can visit: https://aws.amazon.com/outposts/ We are a start-up like team within a big enterprise. This allows us to take risk and experiment, allow team members to flex their technical muscles and grow in their respective careers, and an unique opportunity to be part of the product's growth story. *Why AWS* Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. *Diverse Experiences* Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasnt followed a traditional path, or includes alternative experiences, dont let it stop you from applying. *Work/Life Balance* We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, theres nothing we cant achieve in the cloud. *Inclusive Team Culture* Here at AWS, its in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. *Mentorship and Career Growth* Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Basic Qualifications - 5+ years of technical product or program management experience - 7+ years of working directly with engineering teams experience - 3+ years of software development experience - 5+ years of technical program management working directly with software engineering teams experience - Experience managing programs across cross functional teams, building processes and coordinating release schedules Preferred Qualifications - 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience - Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules - Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership - Experienced in overseeing and reviewing operational excellence metrics for projects post-launch - Experience managing the lifecycle of a complex cross-functional program with considerable business impact - Ability to apply critical thinking in complex situations; experience working in cross functional groups including mechanical Engineering, test, reliability, failure analysis - Experienced in identifying and mitigating supply chain constraints - Knowledge of compute and storage server architecture and design for large scale applications - Experience in working with overseas CM/OEM/ODM/IHV vendors in product development - Experience with server technologies such as: power optimization, board design, thermal, mechanical, BIOS, BMC, signal integrity, networking - Experienced in gathering system requirements and working with support teams to aid in the creation of server specifications - Inquisitive with technical and business skills to understand, test, and challenge while working harmoniously with the business and technology owners - Demonstrated ability to engage technology providers in the industry to track and apply emerging technologies to innovative server designs - A strong track record of executing in dynamic and fast-paced environments. Highly experienced with data-driven decision making - Experienced maintaining high level of data security when working with external partners and customers by driving customer engagement plans through proper legal team workstreams - Comfortable working on multiple programs at once Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Companys reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $133,900/year in our lowest geographic market up to $231,400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.