SonderMind Careers
Account Manager, Strategic Partnerships
SonderMind Careers, Denver, Colorado, United States, 80285
About SonderMind
At SonderMind, we know that therapy works. SonderMind provides accessible, personalized mental healthcare that produces high-quality outcomes for patients. SonderMind's individualized approach to care starts with using innovative technology to help people not just find a therapist, but find the right, in-network therapist for them, should they choose to use their insurance. From there, SonderMind's clinicians are committed to delivering best-in-class care to all patients by focusing on high-quality clinical outcomes. To enable our clinicians to thrive, SonderMind defines care expectations while providing tools such as clinical note-taking, secure telehealth capabilities, outcome measurement, messaging, and direct booking.
About the Role
Interested in strategy, operations, and product development in a fast-paced entrepreneurial environment? Join SonderMind's Enterprise Solutions team as we build and scale strategic partnerships. You'll be a critical part of the company's strategic growth plan, developing partner pipeline and managing key accounts.
As an Account Manager on the Strategic Partnerships team, you'll have the opportunity to work with some of the most interesting companies in healthcare as we collectively redesign the mental health industry. Your role will be instrumental to the collective success of SonderMind and our Partners. We're looking for someone who is customer obsessed and sees the opportunities to serve even when they may not be obvious. From implementation through reporting, you'll own and manage these key relationships with attention to detail, creativity, and humility to ensure mutual success.
Essential FunctionsLead day to day management of multiple partner accountsEnsure operational processes are meeting defined SLAs and optimized for our partnersKeep regular cadence of meetings and reporting with partners to ensure mutual successReport to internal leadership on a regular basis identifying risks, mitigations, and additional opportunitiesOccasionally supporting sales activities and outreach, as neededSupport partnership implementation with cross-functional teams including operations, product, provider, clinical, and payor teamsDevelop solutions to issues and actions to optimize partnership outcomesCreate account management plans to meet predetermined goals and quotasUnearthing new opportunities to grow partner accountsWhat does success look like?You've taken over day-to-day management of 2 to 3 key accounts in your first 90 daysYou've mapped and understand key stakeholders in each account and are actively managing those relationshipsYou've learned the business case for each partnership, understand the current operations, and can manage the cross-functional tasks necessary to ensure successYou've developed account management plans for each partner account assigned to youYou've started to see areas for improvement and are updating your account plans for each partnerWho You AreSelf-starter excited about working at a fast-paced startupYou're intellectually curious and naturally pull the string until you find the answerAbility to communicate and present to senior managers and external stakeholders often at the executive levelComfortable with solving hard problems and rolling up your sleeves to take care of our partnersComfortable performing to predetermined goals and targetsExtremely attentive to customer needs and strong relationship building skillsStrong cross-functional skills to influence necessary outcomes for you accountsOur Benefits
The anticipated salary rate for this role is between $88,00-110,000.
As a leader in redesigning behavioral health, we are walking the walk with our employee benefits. We want the experience of working at SonderMind to accelerate people's careers and enrich their lives, so we focus on meeting SonderMinders wherever they are and supporting them in all facets of their life and work.
Our benefits include:
A commitment to fostering flexible hybrid workA generous PTO policy with a minimum of three weeks off per yearFree therapy coverage benefits to ensure our employees have access to the care they need (must be enrolled in our medical plans to participate)Competitive Medical, Dental, and Vision coverage with plans to meet every need, including HSA ($1,100 company contribution) and FSA optionsEmployer-paid short-term, long-term disability, life & AD&D to cover life's unexpected events. Not only that, we also cover the difference in salary for up to seven (7) weeks of short-term disability leave (after the required waiting period) should you need to use it.Eight weeks of paid Parental Leave (if the parent also qualifies for STD, this benefit is in addition which allows between 8-16 weeks of paid leave)401K retirement plan with 100% matching which immediately vests on up to 4% of base salaryTravel to Denver 1x a year for annual Shift gatheringFourteen (14) company holidaysCompany Shutdown between Christmas and New YearsSupplemental life insurance, pet insurance coverage, commuter benefits and more!
Application Deadline
This position will be an ongoing recruitment process and will be open until filled.
Equal OpportunitySonderMind does not discriminate in employment opportunities or practices based on race, color, creed, sex, gender, gender identity or expression, pregnancy, childbirth or related medical conditions, religion, veteran and military status, marital status, registered domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition (including genetic information or characteristics), sexual orientation, or any other characteristic protected by applicable federal, state, or local laws.
At SonderMind, we know that therapy works. SonderMind provides accessible, personalized mental healthcare that produces high-quality outcomes for patients. SonderMind's individualized approach to care starts with using innovative technology to help people not just find a therapist, but find the right, in-network therapist for them, should they choose to use their insurance. From there, SonderMind's clinicians are committed to delivering best-in-class care to all patients by focusing on high-quality clinical outcomes. To enable our clinicians to thrive, SonderMind defines care expectations while providing tools such as clinical note-taking, secure telehealth capabilities, outcome measurement, messaging, and direct booking.
About the Role
Interested in strategy, operations, and product development in a fast-paced entrepreneurial environment? Join SonderMind's Enterprise Solutions team as we build and scale strategic partnerships. You'll be a critical part of the company's strategic growth plan, developing partner pipeline and managing key accounts.
As an Account Manager on the Strategic Partnerships team, you'll have the opportunity to work with some of the most interesting companies in healthcare as we collectively redesign the mental health industry. Your role will be instrumental to the collective success of SonderMind and our Partners. We're looking for someone who is customer obsessed and sees the opportunities to serve even when they may not be obvious. From implementation through reporting, you'll own and manage these key relationships with attention to detail, creativity, and humility to ensure mutual success.
Essential FunctionsLead day to day management of multiple partner accountsEnsure operational processes are meeting defined SLAs and optimized for our partnersKeep regular cadence of meetings and reporting with partners to ensure mutual successReport to internal leadership on a regular basis identifying risks, mitigations, and additional opportunitiesOccasionally supporting sales activities and outreach, as neededSupport partnership implementation with cross-functional teams including operations, product, provider, clinical, and payor teamsDevelop solutions to issues and actions to optimize partnership outcomesCreate account management plans to meet predetermined goals and quotasUnearthing new opportunities to grow partner accountsWhat does success look like?You've taken over day-to-day management of 2 to 3 key accounts in your first 90 daysYou've mapped and understand key stakeholders in each account and are actively managing those relationshipsYou've learned the business case for each partnership, understand the current operations, and can manage the cross-functional tasks necessary to ensure successYou've developed account management plans for each partner account assigned to youYou've started to see areas for improvement and are updating your account plans for each partnerWho You AreSelf-starter excited about working at a fast-paced startupYou're intellectually curious and naturally pull the string until you find the answerAbility to communicate and present to senior managers and external stakeholders often at the executive levelComfortable with solving hard problems and rolling up your sleeves to take care of our partnersComfortable performing to predetermined goals and targetsExtremely attentive to customer needs and strong relationship building skillsStrong cross-functional skills to influence necessary outcomes for you accountsOur Benefits
The anticipated salary rate for this role is between $88,00-110,000.
As a leader in redesigning behavioral health, we are walking the walk with our employee benefits. We want the experience of working at SonderMind to accelerate people's careers and enrich their lives, so we focus on meeting SonderMinders wherever they are and supporting them in all facets of their life and work.
Our benefits include:
A commitment to fostering flexible hybrid workA generous PTO policy with a minimum of three weeks off per yearFree therapy coverage benefits to ensure our employees have access to the care they need (must be enrolled in our medical plans to participate)Competitive Medical, Dental, and Vision coverage with plans to meet every need, including HSA ($1,100 company contribution) and FSA optionsEmployer-paid short-term, long-term disability, life & AD&D to cover life's unexpected events. Not only that, we also cover the difference in salary for up to seven (7) weeks of short-term disability leave (after the required waiting period) should you need to use it.Eight weeks of paid Parental Leave (if the parent also qualifies for STD, this benefit is in addition which allows between 8-16 weeks of paid leave)401K retirement plan with 100% matching which immediately vests on up to 4% of base salaryTravel to Denver 1x a year for annual Shift gatheringFourteen (14) company holidaysCompany Shutdown between Christmas and New YearsSupplemental life insurance, pet insurance coverage, commuter benefits and more!
Application Deadline
This position will be an ongoing recruitment process and will be open until filled.
Equal OpportunitySonderMind does not discriminate in employment opportunities or practices based on race, color, creed, sex, gender, gender identity or expression, pregnancy, childbirth or related medical conditions, religion, veteran and military status, marital status, registered domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition (including genetic information or characteristics), sexual orientation, or any other characteristic protected by applicable federal, state, or local laws.