Technical Support Services Specialist

If you are a current University employee, please use the internal career site to apply for this position.Job DescriptionThis posting is for a full-time, 12-month, 40 hours per week, non-exempt position. This position is responsible for technical support for all university technologies, including but not limited to desktop and laptop support, assistance with university supported software, online learning, email, calendar, portal and wired & wireless connectivity. The Technical Support Services Specialist also assists with hardware and software installations, warranty process, and on-going training. Supervisory responsibilities include directing the activities of student interns and hourly workers. This position includes rotating morning and evening schedules as well as possible evening and weekend duties.Essential FunctionsThis position requires regular, predictable, reliable attendance in the office environment.1. Provide Level 1 and 2 help desk assistance. 2. Perform warranty repair. 3. Perform the installation, upgrading and maintenance of computers, tablets, phones, printers and peripheral equipment. 4. Maintain help desk tickets, coordinate problem resolution, client relations and follow-up. 5. Plan, develop, and maintain training materials. Assist with technician training and conduct training sessions as necessary. 6. Plan, develop and maintain Self Service Portal solutions. 7. Perform other duties as assigned by Technology Support Services Manager or other Senior Level IT staff and assist with maintaining an efficient and effective Information Technology operation. 8. Perform all other duties deemed appropriate for the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Competencies1. Technical Capability.2. Strategic Thinking.3. Communication Proficiency.4. Teamwork.5. Thoroughness.6. Organizational Skills.Supervisory ResponsibilitySupervisory responsibilities include directing the activities of student interns and hourly workers. Work EnvironmentThis job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.Position Type and Expected Hours of WorkThis is a full-time 12-month position, and general hours of work and days are Monday through Friday, 8:00 a.m. to 5:00 p.m. TravelTravel is primarily local during the business day, although some out-of-the-area travel may be expected. A valid US Driver's license with a safe driving record is required.Required Education and Experience1. High school diploma.2. 4+ years IT experience in desktop support.3. Excellent verbal and written communication skills.4. MCSA or equivalent preferred.5. CompTIA Security Plus Certification required within 90 days of employmentPreferred Education and Experience1. Bachelor's Degree in Computer Science or a related technical discipline preferred, or the equivalent combination of education, technical certifications or training, or work experience.2. Ability and willingness to stay current with new technologiesFor optimal consideration of your applicant file, faculty applications must include a cover letter; current Resume or Curriculum Vitae; a statement of teaching philosophy; and the contact information for three professional references with your application. Staff applications must include a current Resume or Curriculum Vitae and cover letter with your application.The University of Findlay is an Affirmative Action/Equal Opportunity Educator and Employer. It is the university's policy to prohibit discrimination and provide equal opportunity to all employees and applicants for employment, without regard to their race, sex (including gender identity/expression), color, religion, ancestry, national origin, age, disability, veteran status, military or sexual orientation.