Estate Yountville
Ambassador Supervisor
Estate Yountville, Yountville, California, United States, 94599
VALET SUPERVISORYountville, CA
Nestled on 22 acres of breathtaking landscapes in the heart of Napa Valley, Estate Yountville is not only a luxurious retreat but has also been named one of the best hotels in California by Condé Nast Traveler in 2024. Voted the most beautiful boutique hotel in Napa Valley, the Estate is a true gem, offering 192 elegantly appointed guest rooms, a private vineyard, and world-class amenities. Guests enjoy two serene pools, a spa with 12 luxurious treatment rooms and suites, and over 55,000 square feet of exceptional event spaces. With culinary offerings that harmonize the bounty of Northern California with European elegance, Estate Yountville invites you to experience a haven of exclusivity and refined beauty.
The Valet Supervisor is essential in creating exceptional guest experience by leading the daily operations of our guest services team. This role involves greeting and assisting guests, coordinating luggage services, providing information about the hotel and local attractions, and ensuring the highest level of guest satisfaction. The Supervisor also trains and guides team members to uphold excellent service standards.ESSENTIAL JOB RESPONSIBILITIES:Oversee and manage the daily operations of the Ambassador team to ensure smooth guest interactionsOversee valet services, including efficient and safe vehicle parking for guestsCoordinate the flow of vehicle arrivals and departures to ensure timely serviceMaintain accurate records of parked vehicles and retrieval timesTrain valet attendants in parking procedures and customer service best practicesRespond to guest inquiries and concerns related to valet and guest servicesMaintain cleanliness and organization in the valet areaEnsure adherence to safety protocols for all valet operationsManage inventory and upkeep of valet equipment and suppliesAddress and resolve guest disputes or issues regarding valet servicesCollaborate with other hotel departments to enhance the overall guest experienceStay informed on local events and road closures impacting valet servicesFoster a positive team environment and promote teamwork among valet and ambassador staffTrain, mentor, and supervise team members to deliver consistent, outstanding guest serviceREQUIRED QUALIFICATIONS:Previous experience in valet parking, with prior supervisory experience preferredStrong leadership, communication, and interpersonal skillsFlexibility to work varying shifts, including nights, weekends, and holidaysProven ability to handle guest complaints with poise and professionalismPossess a valid state driver's license and safely drive guest vehicles and/or shuttle vanHave proof of safe driving record as indicated by Motor Vehicle RecordHotel Villagio & Vintage House offer an attractive compensation and benefits package and the opportunity to be part of a dynamic team.The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.Hotel Villagio and Vintage House are equal opportunity employers (Minorities/Females/Disabled/Veterans)https://www.theestateyountville.com/
PM22
Compensation details:
18-20 Hourly Wage
PI82e795d80aec-35216-35966892
Nestled on 22 acres of breathtaking landscapes in the heart of Napa Valley, Estate Yountville is not only a luxurious retreat but has also been named one of the best hotels in California by Condé Nast Traveler in 2024. Voted the most beautiful boutique hotel in Napa Valley, the Estate is a true gem, offering 192 elegantly appointed guest rooms, a private vineyard, and world-class amenities. Guests enjoy two serene pools, a spa with 12 luxurious treatment rooms and suites, and over 55,000 square feet of exceptional event spaces. With culinary offerings that harmonize the bounty of Northern California with European elegance, Estate Yountville invites you to experience a haven of exclusivity and refined beauty.
The Valet Supervisor is essential in creating exceptional guest experience by leading the daily operations of our guest services team. This role involves greeting and assisting guests, coordinating luggage services, providing information about the hotel and local attractions, and ensuring the highest level of guest satisfaction. The Supervisor also trains and guides team members to uphold excellent service standards.ESSENTIAL JOB RESPONSIBILITIES:Oversee and manage the daily operations of the Ambassador team to ensure smooth guest interactionsOversee valet services, including efficient and safe vehicle parking for guestsCoordinate the flow of vehicle arrivals and departures to ensure timely serviceMaintain accurate records of parked vehicles and retrieval timesTrain valet attendants in parking procedures and customer service best practicesRespond to guest inquiries and concerns related to valet and guest servicesMaintain cleanliness and organization in the valet areaEnsure adherence to safety protocols for all valet operationsManage inventory and upkeep of valet equipment and suppliesAddress and resolve guest disputes or issues regarding valet servicesCollaborate with other hotel departments to enhance the overall guest experienceStay informed on local events and road closures impacting valet servicesFoster a positive team environment and promote teamwork among valet and ambassador staffTrain, mentor, and supervise team members to deliver consistent, outstanding guest serviceREQUIRED QUALIFICATIONS:Previous experience in valet parking, with prior supervisory experience preferredStrong leadership, communication, and interpersonal skillsFlexibility to work varying shifts, including nights, weekends, and holidaysProven ability to handle guest complaints with poise and professionalismPossess a valid state driver's license and safely drive guest vehicles and/or shuttle vanHave proof of safe driving record as indicated by Motor Vehicle RecordHotel Villagio & Vintage House offer an attractive compensation and benefits package and the opportunity to be part of a dynamic team.The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.Hotel Villagio and Vintage House are equal opportunity employers (Minorities/Females/Disabled/Veterans)https://www.theestateyountville.com/
PM22
Compensation details:
18-20 Hourly Wage
PI82e795d80aec-35216-35966892