American Veterinary Group
Urgent Care Veterinary Practice Manager
American Veterinary Group, Belmont, North Carolina, United States, 28012
Urgent Care Veterinary Practice Manager
Department:
UrgentVet Hospitals
Employment Type:
Full Time
Location:
UrgentVet - Belmont
Reporting To:
Chris Cifuentes
Description
Are you an experienced Veterinary Practice Manager with a passion for team leadership and veterinary business operations?
UrgentVet
is seeking a dynamic
Practice Manager
to lead our practice team. This role presents an exciting opportunity for a skilled professional eager to advance their career and contribute to delivering exceptional veterinary care.
About UrgentVet:
UrgentVet is redefining the urgent veterinary care experience by bridging the gap between general practice and emergency care. Our unwavering mission is to provide timely assistance to people and their cherished pets when they need it most. Urgency is the heartbeat of our organization, and we excel in delivering swift and compassionate care.
UrgentVet bridges the gap between daytime general practice and emergency/overnight care, offering after-hours care for canine and feline patients without the additional expense of emergency clinic fees. Our single doctor practices offer care for common urgent cases, including wound management, ear infections, vomiting/diarrhea, and euthanasia, and each of our paperless clinics is specially designed to deliver efficient care and equipped with cloud-based EMR, digital x-ray, and a full suite of IDEXX in-house lab equipment.
About the Position: The Practice Manager is pivotal in the hospital team, overseeing day-to-day operations to ensure efficient after-hours acute care delivery while fostering a positive work culture.
As the Practice Manager, your mission is to lead your team and oversee your hospital in harmony with the UrgentVet ethos, actively cultivating culture, engagement, efficiency, growth, and financial stability.
Preferred applicants have experience in veterinary medicine, people management, and be comfortable working alongside veterinarians.
Position DetailsPatient Advocacy:
Be the advocate for patients and uphold a "Pet-First, Client-First" philosophy. Ensure a compassionate and client-centric approach to pet care.Community Engagement and Brand Ambassadorship : Nurture collaborative and mutually beneficial relationships with referring veterinarians and local businesses, positioning UrgentVet as the foremost choice for urgent pet care. Serve as a prominent brand ambassador for UrgentVet within the local community.Inclusive Workplace Culture : Foster a safe and inclusive work environment where diversity is celebrated, and every team member feels valued.A dditional Details:
Reports to the Regional Director of Operations, UrgentVetTypically scheduled 40-45 hours/week and, because of the nature of the veterinary profession, longer hours are likely from time to timeWork schedule includes nights, weekends, and holidays (NO OVERNIGHTS). Work hours are 3-11pm on weekdays and 10am-8pm on weekends.
Skills, Knowledge, and Expertise
Strong emotional intelligence, with demonstrated ability to empathize, communicate effectively, and build trust within the teamExcellent communication skills, with emphasis on active listening and timely follow-upHigh level of self-awareness, with a willingness to receive feedback and continuously improveSkilled in de-escalation and conflict resolution techniquesNegotiation and persuasion skills, with the ability to influence outcomes and build consensusInnate leadership skills, including humility, vision, and the ability to take calculated risksConfidence in decision-making and ability to inspire and motivate othersProven track record of being trustworthy, reliable, and maintaining confidentialityPrior management experience, preferably in a veterinary or related field, with a focus on leading and developing teamsTeachable mindset, with a strong desire and ability to learn new concepts and skillsDemonstrated accountability for actions and outcomes, with a proactive approach to problem-solvingTeam awareness, with a focus on fostering collaboration and inclusivityAbility to inspire and motivate team members to achieve goals and overcome challengesStrong assessment ability, with the capacity to evaluate performance and identify areas for improvementProficiency in delegating tasks and leveraging team members' strengthsCapacity for immediate course correction in response to changing circumstancesCommitment to collaboration and fostering a positive team environmentProfessionalism in all interactions, both internal and externalSpecific knowledge of veterinary practice operations and industry standardsCritical thinking skills, with the ability to analyze situations and make sound decisionsFlexibility to adapt to changing circumstances and prioritiesEffective time management skills, with the ability to prioritize tasks and meet deadlinesProactive approach to identifying and addressing issues before they escalateStrong business acumen, with an understanding of financial management principles and practice growth strategiesBenefits
Opportunity for career advancement as UrgentVet Pet Clinic continues to grow and expand clinic locations throughout the countryTuition assistance for prospective Veterinary Technician StudentsTuition reimbursement for Credentialed/Registered Veterinary TechniciansOpportunity to make an impact in your community while tackling a challenging variety of tasks and the ability to help animals among a great team of people!Health Care Plan (Medical, Dental & Vision Options)401k MatchGenerous paid time off (PTO)Six (6) weeks of paid Parental LeaveOne (1) Work/Life Balance day offShort-term and long-term disability optionsSupplemental insurance optionsDiscounted Veterinary CareScrub allowanceHands-on and E-trainingProfessional growth opportunitiesBonus potential based on performance
Department:
UrgentVet Hospitals
Employment Type:
Full Time
Location:
UrgentVet - Belmont
Reporting To:
Chris Cifuentes
Description
Are you an experienced Veterinary Practice Manager with a passion for team leadership and veterinary business operations?
UrgentVet
is seeking a dynamic
Practice Manager
to lead our practice team. This role presents an exciting opportunity for a skilled professional eager to advance their career and contribute to delivering exceptional veterinary care.
About UrgentVet:
UrgentVet is redefining the urgent veterinary care experience by bridging the gap between general practice and emergency care. Our unwavering mission is to provide timely assistance to people and their cherished pets when they need it most. Urgency is the heartbeat of our organization, and we excel in delivering swift and compassionate care.
UrgentVet bridges the gap between daytime general practice and emergency/overnight care, offering after-hours care for canine and feline patients without the additional expense of emergency clinic fees. Our single doctor practices offer care for common urgent cases, including wound management, ear infections, vomiting/diarrhea, and euthanasia, and each of our paperless clinics is specially designed to deliver efficient care and equipped with cloud-based EMR, digital x-ray, and a full suite of IDEXX in-house lab equipment.
About the Position: The Practice Manager is pivotal in the hospital team, overseeing day-to-day operations to ensure efficient after-hours acute care delivery while fostering a positive work culture.
As the Practice Manager, your mission is to lead your team and oversee your hospital in harmony with the UrgentVet ethos, actively cultivating culture, engagement, efficiency, growth, and financial stability.
Preferred applicants have experience in veterinary medicine, people management, and be comfortable working alongside veterinarians.
Position DetailsPatient Advocacy:
Be the advocate for patients and uphold a "Pet-First, Client-First" philosophy. Ensure a compassionate and client-centric approach to pet care.Community Engagement and Brand Ambassadorship : Nurture collaborative and mutually beneficial relationships with referring veterinarians and local businesses, positioning UrgentVet as the foremost choice for urgent pet care. Serve as a prominent brand ambassador for UrgentVet within the local community.Inclusive Workplace Culture : Foster a safe and inclusive work environment where diversity is celebrated, and every team member feels valued.A dditional Details:
Reports to the Regional Director of Operations, UrgentVetTypically scheduled 40-45 hours/week and, because of the nature of the veterinary profession, longer hours are likely from time to timeWork schedule includes nights, weekends, and holidays (NO OVERNIGHTS). Work hours are 3-11pm on weekdays and 10am-8pm on weekends.
Skills, Knowledge, and Expertise
Strong emotional intelligence, with demonstrated ability to empathize, communicate effectively, and build trust within the teamExcellent communication skills, with emphasis on active listening and timely follow-upHigh level of self-awareness, with a willingness to receive feedback and continuously improveSkilled in de-escalation and conflict resolution techniquesNegotiation and persuasion skills, with the ability to influence outcomes and build consensusInnate leadership skills, including humility, vision, and the ability to take calculated risksConfidence in decision-making and ability to inspire and motivate othersProven track record of being trustworthy, reliable, and maintaining confidentialityPrior management experience, preferably in a veterinary or related field, with a focus on leading and developing teamsTeachable mindset, with a strong desire and ability to learn new concepts and skillsDemonstrated accountability for actions and outcomes, with a proactive approach to problem-solvingTeam awareness, with a focus on fostering collaboration and inclusivityAbility to inspire and motivate team members to achieve goals and overcome challengesStrong assessment ability, with the capacity to evaluate performance and identify areas for improvementProficiency in delegating tasks and leveraging team members' strengthsCapacity for immediate course correction in response to changing circumstancesCommitment to collaboration and fostering a positive team environmentProfessionalism in all interactions, both internal and externalSpecific knowledge of veterinary practice operations and industry standardsCritical thinking skills, with the ability to analyze situations and make sound decisionsFlexibility to adapt to changing circumstances and prioritiesEffective time management skills, with the ability to prioritize tasks and meet deadlinesProactive approach to identifying and addressing issues before they escalateStrong business acumen, with an understanding of financial management principles and practice growth strategiesBenefits
Opportunity for career advancement as UrgentVet Pet Clinic continues to grow and expand clinic locations throughout the countryTuition assistance for prospective Veterinary Technician StudentsTuition reimbursement for Credentialed/Registered Veterinary TechniciansOpportunity to make an impact in your community while tackling a challenging variety of tasks and the ability to help animals among a great team of people!Health Care Plan (Medical, Dental & Vision Options)401k MatchGenerous paid time off (PTO)Six (6) weeks of paid Parental LeaveOne (1) Work/Life Balance day offShort-term and long-term disability optionsSupplemental insurance optionsDiscounted Veterinary CareScrub allowanceHands-on and E-trainingProfessional growth opportunitiesBonus potential based on performance