Sterling Consulting Solutions, Inc.
Admin Assistant - Work From Home
Sterling Consulting Solutions, Inc., New York, New York, United States,
Job Title: Admin Assistant - Work From HomeLocation:
RemoteJob Responsibilities:Booking and Coordination:
Assist clients in planning and booking travel arrangements, including flights, hotels, car rentals, and activities.Customer Service:
Provide excellent customer service to clients via phone, email, and chat, addressing inquiries, resolving issues, and ensuring customer satisfaction.Data Entry and Record Management:
Maintain accurate records of bookings, payments, and customer interactions using our CRM system.Travel Advisory:
Offer expert advice on destinations, travel arrangements, and travel insurance options to clients.Problem Solving:
Handle any issues or concerns that arise during travel, such as flight cancellations or itinerary changes, and provide timely solutions.Requirements:Experience:
Proven experience in a customer service role or within the travel industry.Skills:
Strong communication skills (verbal and written), excellent customer service abilities, and proficiency in using travel booking platforms and CRM systems.Organization:
Ability to manage multiple tasks and prioritize workload effectively in a remote work environment.Problem-Solving:
Capacity to handle and resolve customer issues promptly and professionally.Flexibility:
Willingness to work flexible hours, including evenings and weekends as required, to accommodate client needs and time zones.Education:
High school diploma or equivalent; additional certification in travel and tourism is a plus.Benefits:Remote Work:
Enjoy the flexibility of working from home with a supportive team environment.Competitive Salary:
Compensation commensurate with experience, with opportunities for performance-based incentives.Professional Development:
Access to ongoing training and development opportunities within the travel industry.Travel Perks:
Discounts on personal travel bookings and familiarization trips to enhance product knowledge.
RemoteJob Responsibilities:Booking and Coordination:
Assist clients in planning and booking travel arrangements, including flights, hotels, car rentals, and activities.Customer Service:
Provide excellent customer service to clients via phone, email, and chat, addressing inquiries, resolving issues, and ensuring customer satisfaction.Data Entry and Record Management:
Maintain accurate records of bookings, payments, and customer interactions using our CRM system.Travel Advisory:
Offer expert advice on destinations, travel arrangements, and travel insurance options to clients.Problem Solving:
Handle any issues or concerns that arise during travel, such as flight cancellations or itinerary changes, and provide timely solutions.Requirements:Experience:
Proven experience in a customer service role or within the travel industry.Skills:
Strong communication skills (verbal and written), excellent customer service abilities, and proficiency in using travel booking platforms and CRM systems.Organization:
Ability to manage multiple tasks and prioritize workload effectively in a remote work environment.Problem-Solving:
Capacity to handle and resolve customer issues promptly and professionally.Flexibility:
Willingness to work flexible hours, including evenings and weekends as required, to accommodate client needs and time zones.Education:
High school diploma or equivalent; additional certification in travel and tourism is a plus.Benefits:Remote Work:
Enjoy the flexibility of working from home with a supportive team environment.Competitive Salary:
Compensation commensurate with experience, with opportunities for performance-based incentives.Professional Development:
Access to ongoing training and development opportunities within the travel industry.Travel Perks:
Discounts on personal travel bookings and familiarization trips to enhance product knowledge.