Apex Systems
Desktop Support Technician
Apex Systems, Shelton, Connecticut, us, 06484
Job#: 2040844
Job Description:
Job Title: Desktop Support Technician (Mac/Windows) Location: Onsite in Shelton, CT Duration: 12M Contract Shift: Mon-Thurs 8:30am-5:00pm (1 hr lunch) - 32 hrs per week Pay Range: $25-33/hr Description: We are looking for someone with onsite desktop support experience and preferably someone with a professional demeanor as they will be sitting onsite at our corporate headquarters and potentially encountering our C-level executives. This is an exciting opportunity to continue to develop and leverage your analytical skills. As the ITSM team looks to grow their Mac and Apple product support, they are looking for a resource to spearhead this expertise. The Analyst will be responsible for supporting our end users and keeping a strong focus on maintaining support processes. Our expectations are that this individual will identify and remediate support trends on an ongoing basis. This position will also be responsible for building and maintaining relationships with the global peer team members and key business customers while implementing the Global Technology Services strategy. Must have Skillsets
Must have experience supporting Mac (OS/IOS), general Windows troubleshooting, Microsoft Office 365, Active Directory and prefer experience and knowledge of ServiceNow and CongeeMust have at least 3+ years of experience providing onsite end user supportMust have very strong communication skills and customer service approach - will interact with and assist with all levels of employees at our companyHighly motivated individual
Day to Day
Track, support, and remediate problems, requests, and document resolutionsIdentifies, analyzes and interprets both technical and business opportunitiesInstall, Move, Add, and Change pc hardware, software, network printers, and conference equipmentPromotes end solutionsActs as change agent to implement and communicate changeStay current with latest system information, changes and updatesDevelop an analysis of problem trend reports for locations they supportMac/ Apple Product SupportMobile Device SupportAudio Visual SupportPC/Printer Site Asset ManagementMaintain spare parts inventoryCoordinate with IT Purchasing Admin for inventory refreshMac and PC DisposalNetwork PrinterQueue managementSite Purchaser for peripheralsSmarthands support network and server teamsWhite glove support for VIP's
Required Skills and Experience
Desire to stay abreast of best practices and technologies that affect the businessAbility to learn and retain new skillsAdvanced problem solving skills and the ability to develop creative solutionsExcellent interpersonal skillsHigh School diploma or A+ certificationTwo or more years of experience in in related areas, or commensurate educationMicrosoft O365MS TeamsWindows 10Mac OSiOS, Android, Windows Phone
Preferred Skills and Experience
Strong Customer Service AbilitiesHighly OrganizedPhysical Mac and PC repair/maintenanceAttention to Detail with the Ability to Prioritize WorkloadTeam PlayerAnalytical and Problem-Solving AbilityStrong Interpersonal and Business Professional Communication Skills - both written and verbal
Working Relationships
This position will report to the Manager, Americas End User ComputingThe peers for this position will be fellow Analysts.Key relationships internally will include administrative assistants for departments, plant manager, and other team Site Technicians.
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), ge, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
VEVRAA Federal ContractorWe request Priority Protected Veteran and Disabled Referrals for all of our locations within the state.We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available here. {target="_blank"}
Job Description:
Job Title: Desktop Support Technician (Mac/Windows) Location: Onsite in Shelton, CT Duration: 12M Contract Shift: Mon-Thurs 8:30am-5:00pm (1 hr lunch) - 32 hrs per week Pay Range: $25-33/hr Description: We are looking for someone with onsite desktop support experience and preferably someone with a professional demeanor as they will be sitting onsite at our corporate headquarters and potentially encountering our C-level executives. This is an exciting opportunity to continue to develop and leverage your analytical skills. As the ITSM team looks to grow their Mac and Apple product support, they are looking for a resource to spearhead this expertise. The Analyst will be responsible for supporting our end users and keeping a strong focus on maintaining support processes. Our expectations are that this individual will identify and remediate support trends on an ongoing basis. This position will also be responsible for building and maintaining relationships with the global peer team members and key business customers while implementing the Global Technology Services strategy. Must have Skillsets
Must have experience supporting Mac (OS/IOS), general Windows troubleshooting, Microsoft Office 365, Active Directory and prefer experience and knowledge of ServiceNow and CongeeMust have at least 3+ years of experience providing onsite end user supportMust have very strong communication skills and customer service approach - will interact with and assist with all levels of employees at our companyHighly motivated individual
Day to Day
Track, support, and remediate problems, requests, and document resolutionsIdentifies, analyzes and interprets both technical and business opportunitiesInstall, Move, Add, and Change pc hardware, software, network printers, and conference equipmentPromotes end solutionsActs as change agent to implement and communicate changeStay current with latest system information, changes and updatesDevelop an analysis of problem trend reports for locations they supportMac/ Apple Product SupportMobile Device SupportAudio Visual SupportPC/Printer Site Asset ManagementMaintain spare parts inventoryCoordinate with IT Purchasing Admin for inventory refreshMac and PC DisposalNetwork PrinterQueue managementSite Purchaser for peripheralsSmarthands support network and server teamsWhite glove support for VIP's
Required Skills and Experience
Desire to stay abreast of best practices and technologies that affect the businessAbility to learn and retain new skillsAdvanced problem solving skills and the ability to develop creative solutionsExcellent interpersonal skillsHigh School diploma or A+ certificationTwo or more years of experience in in related areas, or commensurate educationMicrosoft O365MS TeamsWindows 10Mac OSiOS, Android, Windows Phone
Preferred Skills and Experience
Strong Customer Service AbilitiesHighly OrganizedPhysical Mac and PC repair/maintenanceAttention to Detail with the Ability to Prioritize WorkloadTeam PlayerAnalytical and Problem-Solving AbilityStrong Interpersonal and Business Professional Communication Skills - both written and verbal
Working Relationships
This position will report to the Manager, Americas End User ComputingThe peers for this position will be fellow Analysts.Key relationships internally will include administrative assistants for departments, plant manager, and other team Site Technicians.
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), ge, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
VEVRAA Federal ContractorWe request Priority Protected Veteran and Disabled Referrals for all of our locations within the state.We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available here. {target="_blank"}