HUB International
Commercial Lines Operations Manager
HUB International, Greenville, South Carolina, us, 29610
ABOUT HUB INTERNATIONAL:
HUB International Limited (“HUB”) is the 5th largest global insurance and employee benefits broker, providing a broad array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services. With over 14,000 employees in 500+ offices throughout North America, HUB has grown substantially, in part due to our industry leading success in Mergers and Acquisitions.
WHAT WE OFFER YOU:
At HUB we believe in investing in the future of our employees. Our entrepreneurial culture fosters an environment of open feedback and improvement that empowers our people to make the best decisions for our customers and organization. We offer:
Competitive salaries and benefits offerings
Medical/dental/vision insurance and voluntary insurance options
Health Savings Account funding
401k matching program
Company paid Life and Short-Term Disability Plans
Supplemental Life and Long-Term Disability Options
Comprehensive Wellness Program
Generous PTO Package - Vacation, Holiday, Sick, and Personal Time Off
Great work/life balance, because that’s important for all of us!
Focus on creating a meaningful environment through employee engagement events
The ability to be a part of a motivated, winning team with the opportunity to learn from colleagues who are amongst the top talent in the industry!
Growth potential - HUB is constantly growing and so can your career!
A rewarding career that helps local businesses in the community
Strong community support and involvement through HUB Gives
SUMMARY:
The Operations Manager position is a supervisory position that leads and manages the operational non-sales functions and development of the department(s) or location for Commercial Lines. Maintains a book of business, providing professional, courteous service to our clients, carrier representatives, underwriters, business partners, and HUB colleagues, resulting in a rate of account retention that meets or exceeds expectations.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Meets regional Operational standards as outlined by HUB Corporate
Manages non-sales employees and functions within the department or location
Champions communication of goals, vision, and procedures developed by the leadership teams
Manages office environment and champions the creation and continuation of a culture of teamwork
Works with Operational Team Leaders, Accounting, Human Resources, and others to manage employees and implement regional projects and directives
Provides assistance in the recruiting and hiring process and participates in the new hire onboarding process.
Manages administrative employees, i.e. receptionist, general office assistant and other positions as necessary
Trains employees on duties, expectations, standards, policies and audits and reviews these areas regularly as set by standards; identifies/coordinates additional employee training as needed.
Immediately and effectively addresses and resolves employee performance concerns utilizing Regional Human Resources and Operations resources as necessary
Directs employee workflow, workload and overall performance
Provides feedback to management and employees about service structure to improve performance and productivity
Coordinates time off within department or location to ensure service level and appropriate reporting of time off
Assures service standards are being met utilizing the audit and review process
Assures client service standards are being met
Assists in monitoring expenses and adherence to budget numbers for location or department
Conducts annual performance reviews for direct reports
Manages the service of a book of business directly
Answers clients/employees questions in a timely manner
Answers phone inquiries and addresses problems
Manages facilities, local vendors, supply ordering and other local office responsibilities in coordination with the market leader
Travels on company business as required
Prepares reports for management as required
Attends industry related continuing education training and courses
Performs other duties and projects as assigned
REQUIREMENTS:
5-10 years of applicable insurance/agency experience, managing a mid to large size book of business
Exceptional written and verbal communication skills
Superior customer service and problem solving skills
Proficiency with Microsoft Office Suite (PowerPoint, Word, Excel, Outlook)
Detail-oriented self-starter
Strong leadership, mentoring, and team-building skills
Significant skill in handling competing demands and projects
Excellent organizational skills and ability to prioritize and delegate responsibility
Mastery of virtual technology, including meeting scheduling, video display and screen sharing
EDUCATION, LICENSING OR CERTIFICATION REQUIREMENTS
High School Diploma or equivalent required; College Degree preferred
Currently licensed in good standing in required lines and states with all necessary CE credits
Advanced professional designation highly desirable (e.g. AAI, ARM, CIC)
Department Account Management & Service
Required Experience: 5-7 years of relevant experience
Required Travel: Negligible
Required Education: High school or equivalent
HUB International Limited is an equal opportunity and affirmative action employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations. The EEO is the Law poster and its supplement is available here at http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm .
EEOAA Policy (https://hubinternational.jobs/eeo/)
E-Verify Program
We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the US Recruiting Team toll-free at (844) 300-9193 or USRecruiting@hubinternational.com . This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.
HUB International Limited (“HUB”) is the 5th largest global insurance and employee benefits broker, providing a broad array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services. With over 14,000 employees in 500+ offices throughout North America, HUB has grown substantially, in part due to our industry leading success in Mergers and Acquisitions.
WHAT WE OFFER YOU:
At HUB we believe in investing in the future of our employees. Our entrepreneurial culture fosters an environment of open feedback and improvement that empowers our people to make the best decisions for our customers and organization. We offer:
Competitive salaries and benefits offerings
Medical/dental/vision insurance and voluntary insurance options
Health Savings Account funding
401k matching program
Company paid Life and Short-Term Disability Plans
Supplemental Life and Long-Term Disability Options
Comprehensive Wellness Program
Generous PTO Package - Vacation, Holiday, Sick, and Personal Time Off
Great work/life balance, because that’s important for all of us!
Focus on creating a meaningful environment through employee engagement events
The ability to be a part of a motivated, winning team with the opportunity to learn from colleagues who are amongst the top talent in the industry!
Growth potential - HUB is constantly growing and so can your career!
A rewarding career that helps local businesses in the community
Strong community support and involvement through HUB Gives
SUMMARY:
The Operations Manager position is a supervisory position that leads and manages the operational non-sales functions and development of the department(s) or location for Commercial Lines. Maintains a book of business, providing professional, courteous service to our clients, carrier representatives, underwriters, business partners, and HUB colleagues, resulting in a rate of account retention that meets or exceeds expectations.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Meets regional Operational standards as outlined by HUB Corporate
Manages non-sales employees and functions within the department or location
Champions communication of goals, vision, and procedures developed by the leadership teams
Manages office environment and champions the creation and continuation of a culture of teamwork
Works with Operational Team Leaders, Accounting, Human Resources, and others to manage employees and implement regional projects and directives
Provides assistance in the recruiting and hiring process and participates in the new hire onboarding process.
Manages administrative employees, i.e. receptionist, general office assistant and other positions as necessary
Trains employees on duties, expectations, standards, policies and audits and reviews these areas regularly as set by standards; identifies/coordinates additional employee training as needed.
Immediately and effectively addresses and resolves employee performance concerns utilizing Regional Human Resources and Operations resources as necessary
Directs employee workflow, workload and overall performance
Provides feedback to management and employees about service structure to improve performance and productivity
Coordinates time off within department or location to ensure service level and appropriate reporting of time off
Assures service standards are being met utilizing the audit and review process
Assures client service standards are being met
Assists in monitoring expenses and adherence to budget numbers for location or department
Conducts annual performance reviews for direct reports
Manages the service of a book of business directly
Answers clients/employees questions in a timely manner
Answers phone inquiries and addresses problems
Manages facilities, local vendors, supply ordering and other local office responsibilities in coordination with the market leader
Travels on company business as required
Prepares reports for management as required
Attends industry related continuing education training and courses
Performs other duties and projects as assigned
REQUIREMENTS:
5-10 years of applicable insurance/agency experience, managing a mid to large size book of business
Exceptional written and verbal communication skills
Superior customer service and problem solving skills
Proficiency with Microsoft Office Suite (PowerPoint, Word, Excel, Outlook)
Detail-oriented self-starter
Strong leadership, mentoring, and team-building skills
Significant skill in handling competing demands and projects
Excellent organizational skills and ability to prioritize and delegate responsibility
Mastery of virtual technology, including meeting scheduling, video display and screen sharing
EDUCATION, LICENSING OR CERTIFICATION REQUIREMENTS
High School Diploma or equivalent required; College Degree preferred
Currently licensed in good standing in required lines and states with all necessary CE credits
Advanced professional designation highly desirable (e.g. AAI, ARM, CIC)
Department Account Management & Service
Required Experience: 5-7 years of relevant experience
Required Travel: Negligible
Required Education: High school or equivalent
HUB International Limited is an equal opportunity and affirmative action employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations. The EEO is the Law poster and its supplement is available here at http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm .
EEOAA Policy (https://hubinternational.jobs/eeo/)
E-Verify Program
We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the US Recruiting Team toll-free at (844) 300-9193 or USRecruiting@hubinternational.com . This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.